NBPDCL – Helplines to File an Electricity Complaint to North Bihar Power Distribution Company Ltd

North Bihar Power Distribution Company Limited (NBPDCL) is a subsidiary of Bihar State Power Holding Company Limited (BSPHCL). NBPDCL is registered under the Companies Act of 1956 as a public sector company that provides electricity distribution and services in the northern region of Bihar. It has many departments to resolve complaints about electricity issues (For example – Customer Care Center, Online Complaint Portal, CGRF, and Electricity Ombudsman).

NBPDCL is publicly owned by the State Government of Bihar. It distributes electricity in 21 districts of north Bihar. All rural and urban regions get electricity services from the NBPDCL. More than 5 crore people get benefitted from the electricity services of the NBPDCL. Because it is the only electricity distributor in the North Bihar region.

If any customer faces issues in the supply and services of the electricity of NBPDCL. You can register complaints to the concerned department of the company. Let us try to know the customer care numbers & complaint numbers of NBPDCL, helplines and procedures to lodge a successful complaint.

Official Details of NBPDCL for Electricity Complaints & Services:

Divisions in Bihar to lodge complaints about the issues:

Register Online Complaint to NBPDCL

Do you want to register an online complaint about the electricity services of NBPDCL? You can register an online complaint on the portal of the NBPDCL against electricity issues by filling out the online complaint form. The procedure to lodge an online complaint is very easy.

Let us try to understand the procedure and details of the documents required to register a successful online complaint. Follow the below steps.

Procedure:

Step 1:  Visit the link to fill out the online complaint form of NBPDCL: Register Online Complaint

Step 2: Fill out the following information in the Complaint Application form of NBPDCL:

1. CA Number – Only for Urban/RAPDRP area customers, Enter your CA number from your bill.
2. Consumer Number – If you belong to the Rural region of North Bihar, a non-RAPDRP area, provide the consumer number from your bill.
3. Personal Details – 1. Complainant name – Enter your name, 2. Mobile Number, 3. Division – Select your division of NBPDCL, 4. Subdivision – Select your region, 5. Section – Select the substation of your division, 6. Address – Enter your complete address with the PIN code.

Step 3: Provide the following details of Electricity Complaints:

1. Complaint Category – Select the category of your related issues; Bill, Meter, Miscellaneous, Supply.
2. Complaint Sub Category – Select the sub-category of your issue (If available), If not select the others.
3. Complaint Details – Provide a brief detail of the complaint about the electricity issues and drive links of the supportive documents, so they can be checked by the authority to resolve the issues ASAP.

Notice: Download the Bill Correction Form; take the printout; fill in the required details and attach the required documents and copy of the previous bills. Submit it to the nearest NBPDCL substation centre in your Region.

• Download Form

Step 4: Type the code that is shown in the image of your complaint form. Now, click on the ‘Submit” button that is given below in the form.

Step 5: Note down the complaint reference number (SR number) of NBPDCL. You will get it after the successful submission of the complaint. You can use it to track the status of your complaint.

Note: To track the status of your complaint of NBPDCL, Visit: Track Status of Complaint

Step 6: To check the status of your complaint follow the steps:

• Visit the link that is given above in the note section.
• Now enter ‘Complaint/SR Number‘ and type the captcha code from the image.
• Click on the ‘Submit‘ button and check the status of your complaint or application.

Step 7: If your complaint of electricity issues is not resolved by the NBPDCL and its licensee within the given time or not satisfied with the redressal of the complaint.

• You can lodge a grievance to the Electricity Consumer Grievance Redressal Forum (CPGRF) of North Bihar against NBPDCL and its licensee. To know the details of the CGRF and procedure, you can follow the below information.

Lodge Grievance to the Electricity Consumer Grievance Redressal Forum (CGRF) of NBPDCL

Electricity Consumer Grievance Redressal Forum (CGRF), Bihar Electricity Regulatory Commission (BERC) for NBPDC takes the electricity issues/complaints that are not redressed by the NBPDCL or its licensee or customer is unsatisfied with the final decision of the concerned department. CGRF works under the Electricity (Regulatory) Act, 2003. Any customer of NBPDCL or SBPDCL can lodge a grievance against their licensee.

Required Documents:

• Application Letter With Attached Supportive Documents
• Latest Electricity Bill Copy
• Complaint Reference Number/SR Number of Previous Complaint to NBPDCL
• Proof of Connection, Identity Proof (Aadhar Card, PAN card or Voter Card (Only One))
• Other Documents to prove your complaint and supportive facts

Note – Complaint must be submitted within 30 days of receiving the final decision of the NBPDCL or its Licensee or the issue has been not resolved within the given time (After the expiry of the resolution period).

Procedure to Lodge Grievance

Step 1: Take an A4 size sheet to write an application to Electricity CGRF of North Bihar with the format and information. Read carefully all the instructions to lodge a successful grievance.

Format of the Application:

Step 2: Attach all the documents with the complaint reference number and application. You can send it by post or submit it to your regional CGRF office of NBPDCL.

Note – Take a copy of all the documents with the application form and keep it to yourself for future reference.

Step 3: Now, your grievance application is ready to submit to the Electricity CGRF Office. The details of the Regional/Circle Office of Electricity Consumer Grievance Redressal Forum (CGRF) are provided below, where you can send your application or can submit it by visiting.

Regional/Circle Office Details of the Electricity CGRF of NBPDCL:

1. CGRF Darbhanga

• Designation: Chairperson
• Address: Consumer Grievance Redressal Forum (CGRF), Darbhanga
  Old Electric Supply Circle, Ground floor,
  Bangali Tola, Leheriyasarai, Darbhanga, 846001
• E-mail: cgrfdarbhanga@gmail.com

2. CGRF Muzaffarpur

• Designation: Chairperson
• Address: Consumer Grievance Redressal Forum (CGRF), Muzaffarpur
  Trihut Electric Supply Circle, Campus,
  Bhagwanpur Reva Road,
  Muzaffarpur-842001, Bihar
• E-mail: cgrfmuzaffarpur@gmail.com

3. CGRF Kishanganj

• Designation: Chairperson
• Address: Consumer Grievance Redressal Forum (CGRF), Kishanganj
  DCR Building Ground Floor,
  Paschimpalli Kishanganj-855107
• E-mail: cgrfkishanganj@gmail.com

4. CGRF Chapra

• Designation: Chairperson
• Address: Consumer Grievance Redressal Forum (CGRF), Chapra
  New DCR Building, Ground Floor,
  Telpa, Chapra, Disst.-Saran,
  Bihar, Pin-841301
• E-mail: cgrfchapranbpdcl@gmail.com

5. CGRF Samastipur

• Designation: Chairperson
• Address: Consumer Grievance Redressal Forum (CGRF), Samastipur
  Electric Supply Circle, Samastipur 3rd Floor,
  Near Chini Mill Chowk, Samastipur, 848101
• E-mail: cgrfsamastipur@gmail.com

6. CGRF Motihari

Address:
Consumer Grievance Redressal Forum (CGRF), Motihari
Old Electric Supply Circle, Ground Floor,
Near Court Campus, Motihari, 845401

Designation: Chairperson
E-mail: cgrfmotihari@gmail.com

7. CGRF Saharsa

• Designation: Chairperson
• Address: Consumer Grievance Redressal Forum (CGRF), Saharsa
  Electric Supply Circle Campus, Saharsa, 852201
• E-mail: cgrfsaharsa@gmail.com

8. CGRF Purnea

• Designation: Chairperson
• Address: Consumer Grievance Redressal Forum (CGRF), Purnea
  Electric Supply Circle, Purnea Campus
  In front of Four Star Cinema Hall,
  Purnea-854301
• E-mail: cgrfpurniacircle@gmail.com

9. CGRF Begusarai

• Designation: Chairperson
• Address: Consumer Grievance Redressal Forum (CGRF), Begusarai
  Power House Chowk, 2nd Floor,
  Electric Supply Circle, Begusarai, 851101
• E-mail: cgrfbegusarai@gmail.com

Step 4: You can contact the Electricity CGRF Forum NBPDCL of your circle, the addresses are given above section. After the successful submission of your Grievance, you should wait for 39 days. Also, take the reference number to know the status of your grievance.

Step 5: If your issue is not redressed within 39 days or unsatisfied with the final decision of the CGRF of your circle, NBPDCL, you can file a petition to the Electricity Ombudsman, Bihar Electricity Regulatory Commission (BERC), Bihar against the decision or grievance of the CGRF of NBPDCL.

To know the procedure and details of the Electricity Ombudsman, please follow the below information and instructions.

For More Information, CGRF, NBPDCL.

File Petition to Electricity Ombudsman, Bihar

The Electricity Ombudsman of Bihar is the apex authority under the Bihar Electricity Regulatory Commission (BERC) where you can file your last petition against CGRF, NBPDCL. Customers can file a petition against the final decision of the CGRF or the issue is not resolved within the given time.

Important Instructions:

• The case will not be accepted if the final decision is given by any court or tribunal
• The petition must be submitted within 30 days after the decision or expiry of the CGRF grievance Redressal Period
• Required Documents – Copy of the Application that was submitted to the CGRF, NBPDCL, and copy of the final decision of the CGRF (If available)
• Attach all required documents and complaint reference numbers.
• Take 3 copies of the Application form and attached documents to submit to the Ombudsman Office.
• Keep to yourself a copy of all the attached documents and application forms for future reference.

Procedure to File Petition:

Step 1: Take an A4 sheet to write an application to file a petition to the Electricity Ombudsman, BERC.

Step 2: Format of the Application on A4 Sheet:

Write the application in the above format and attach all documents to file a successful petition.

Step 3: Attach all documents with the application and post them at the address of the electricity Ombudsman Office or submit them by visiting himself.

• Address: Electricity Ombudsman
  Bihar Electricity Regulatory Commission
  Ground Floor, Vidyut Bhawan-II
  B.S.E.B. Campus, Jawahar Lal Nehru Marg
  Bailey Road, Patna – 800021
  Bihar ( India )
• Phone: +916122504470
• Fax: 06122504488
• Email: eoberc@bihar.gov.in

Step 4: After the successful submission of your petition, please take the reference number or case number to track the status of your application. The Ombudsman Office will notify the date of the hearing of your case. Please visit with all the supportive documents and proof.

Frequently Asked Questions (FAQ) About the Electricity Services of the NBPDCL and BERC

Q. What is the customer care helpline number of NBPDCL?
A. The customer care number of NBPDCL is 1912 where you can register complaints about electricity issues.

Q. How can I pay the Electricity Bill of the NBPDCL?
A. You can pay the online your electricity bill for the NBPDCL online by visiting the Quick Bill Payment page where enter the CA Number or connection number and choose the payment gateway.

Q. Where can I apply for the New Electricity Connection of North Bihar Power Distribution Company Limited (NBPDCL)?
A. Visit the Apply New NBPDCL Connection page where fill in the required details and submit your application. You can read the procedure and instructions that are provided in the above section.

Q. Where can complain about the final decisions of the NBPDCL, if the issue is not resolved in the given time?
A. Customers can lodge grievances to the Electricity Consumer Grievance Redressal Forum (CGRF) against NBPDCL or Licensee. Procedure and Instructions are provided in the above section, read carefully to lodge a grievance to CGRF.

Q. If the electricity issue is not resolved or unsatisfied with the final decision of the CGRF, NBPDCL, Where can I register a complaint or file a petition?
A. You can file a petition to the Electricity Ombudsman, Bihar Electricity Regulatory Commission against the decisions of the CGRF, NBPDCL. We have provided the procedure and details of the required documents. Read carefully from the above section and file a petition to resolve your case.

Q. How can I track the Ongoing/Scheduled electricity supply outage in my region by the NBPDCL?
A. Visit Urja Mitra NBPDCL to track the status of the ongoing/scheduled electricity supply outage. Select your circle and substation, and check the status of the electricity supply.

Q. What are the documents required to apply for a new electricity connection of NBPDCL in North Bihar?
A. List of the Documents required to apply for the new electricity connection of NBPDCL:

• One Identity Proof – Aadhar card, Voter ID, Passport, or any proof issued by the government
• One Address Proof – Voter ID, Ration card, Gas connection card, or any other mentioned document
• A Passport Size Photo
• Proof of Ownership – Lease/Rent Agreement/Property Ownership certificate/business ownership proof