Tata Play Fiber Help: How to Register a Complaint to Tata Play Broadband Private Limited?

Tata Play Broadband Private Ltd. is a telecommunication company that provides Fiber-to-the-Home (FTTH) broadband infrastructure and internet connectivity as Tata Play Fiber in PAN India. It is a subsidiary of Tata Play Limited and was founded in 2015.

Tata Play Fiber offers high-speed FTTH broadband internet services up to 1 Gbps for home and business offices (Tata Telecommunications Limited). Its broadband fiber services include WiFi Routers, Adaptors, Dual Band ONT, OTT streaming subscription plans, smart home connectivity, internet plan subscription, & installation of devices.

Currently, these services are available in 16 major cities in India with headquartered in Mumbai and Regional offices in Bangalore & Delhi NCR. These cities are:

• Bengaluru
• Chennai
• Ghaziabad
• Greater Noida
• Gurgaon
• Jaipur
• Kalyan Dombivli
• Kolkata
• Mira Bhayandar
• Mumbai
• Navi Mumbai
• New Delhi
• Noida
• Pimpri Chinchwad
• Pune
• Thane
• Panvel
• Bhiwandi

Have any issues with Tata Play Fiber? Many times customers have to face such issues with FTTH internet connectivity, Wi-Fi & router, slow speed, technical issues, and many other fiber & broadband problems. This can be resolved. You just need to register a complaint about Tata Play Fiber.

You can complain through the toll-free customer care number, WhatsApp, or the available helpline number of the representative of Tata Play Fiber. Users can also e-mail their concerns to their respective teams. The fastest option is to file an online complaint via the grievance portal or mobile app.

Tata Play Fiber Issues:

• Broadband:
  •  Complaints about broadband connection, ethernet, connectivity & installation, Land Line Services (VNO), and other technical problems.
  • Any matter related to setup, installation, and relocation of broadband.
• ONT, Router & Wifi:
  • The issues pertaining to Router installation, ONT, Wi-Fi configuration, failure of internet connectivity, FTTH wire connection, or other problems with the modem.
• FTTH & Internet:
  • Complaints about the FTTH (fiber to the home/building), voice call, slow internet speed, no connection, ethernet or Wi-Fi connection problems, or other issues.
• Plans & Subscription:
  • Any disputes or matters related to OTT subscription plans, channel or Tata Play TV channels plans, recharge (prepaid/postpaid), or other Tata Play fiber subscription payments.
  • Issues with incidental accessories & services, subscribers’ accounts, and activation of services.
• Billing:
  • Problems with billing like recharge plans, refunds, security deposits, OTT subscription payments, and other Tata Play & Fiber bill issues.
  • Disputes of tariff, offers & discounts, subscription fees, other charges, and package migration.
• Others:
  • Any issues with devices, accessories, TV plans, and other subsidiary services offered with the TATA Play fiber plan.

Are you not satisfied with the resolution? Has your complaint not been resolved? Don’t worry, escalate the disputed case to the Nodal Officer of Tata Play Fiber. If yet not resolved within 30 days, you may appeal with the Appellate Authority of Play Broadband Pvt. Ltd.

Note – Certainly, this can happen that you may not satisfy with the final response of the appellate authority or it is not resolved within the timeframe. In these circumstances, What should you do? The best way is to report the issue to the Telecom Regulatory Authority of India (TRAI).

Further, you may appeal to the appellate tribunal (TDSAT) or contact the National Consumer Helpline. All the regulatory bodies and related details are mentioned below. Before approaching these authorities, read carefully every instruction in each section. For more information, refer below.

How to File a Complaint to Tata Play Fiber?

Do you know? Tata Play Fiber is a service of Tata Play Broadband Private Limited, as mentioned earlier. So, if you have any issues, the sole responsibility to resolve the complaint is this company. You as a subscriber have the right to register a complaint to Tata Play Fiber.

As per the Telecom Consumers Complaint Redressal Regulations, 2012, Tata Play has an integrated complaint center to redress the grievances of its subscribers/customers. So, you can file a complaint through established mediums of communication like e-mail, toll-free customer care numbers, and digital platforms.

The resolution time limit is defined in the citizen charter of the company. The whole complaint resolution process is divided into 2 stages. The grievance redressal process of each stage has 30 days and 36 days respectively. See the table:

Want to know more about the resolution period? Read the prescribed time limit for the resolution of complaints – TRAI.

The Ways to File a Complaint (Stage 1):

• Customer Care Number
• WhatsApp Support
• E-mail
• Digital Platforms – Online complaint portal & App

If Not resolved, Escalate to (Stage 2):

• Appellate Authority
• Regulatory Bodies – TRAI and TDSAT

Violation of Consumer Rights? Approach:

• National Consumer Helpline
• Consumer Commission (district, state, or NCDRC)

Procedure to file a complaint:

In Stage 1,

The paths customers may use are the customer care center and online complaint registration platforms of Tata Play Fiber. The fast and responsive option is to call the agent/representative through the TATA Play Fiber customer care number or helpline number. In response, the appointed agent will try to resolve your issues.

The second way is to file an online complaint through e-mail, the online grievance portal, and Mobile App (including WhatsApp). After successful registration of the issue, always ask for or note down the reference or unique complaint number to track the status.

Note – If the complaint is not resolved within 30 days or dissatisfied with the final response, escalate the complaint to the next stage within 3 months.

In Stage 2,

You as a subscriber or user of TATA Play Fiber may escalate the unresolved or unsatisfactory complaint to the Appellate Authority, TATA Play Broadband Pvt. Ltd. This appeal can be done by e-mail, contact number, or online grievance form. If you desire, may write a grievance letter to the appointed nodal officer.

But, must mention the unique reference number in the grievance letter or e-mail. The issues will be resolved within 36 days. If this does not happen in the timeframe, customers have the right to approach the regulatory authorities.

For the matters of unethical practices of the employees or officials of the company, read the vigil mechanism and whistle-blower policy, Tata Play Broadband Pvt. Ltd.

Note – You may file a complaint to TRAI (Telecommunication Regulatory Authority of India) or appeal with the Telecom Disputes Settlement and Appellate Tribunal (TDSAT).

Tips – If the consumer rights are violated by Tata Play, you should file an online complaint to the National Consumer Helpline (NCH), Ministry of Consumer Affairs, GoI.

TATA Play Fiber Customer Care Number

A complaint center is established by TATA Power Fiber to resolve technical issues or any problem with the subscription services of broadband, FTTH, internet connectivity, or devices like ONT & Router, Ethernet, Wi-Fi, etc. So, you can call the call center to register a complaint about these issues.

The disputes will be resolved as per the applicable regulations prescribed by the TRAI under the Telecom Consumers Complaint Redressal Regulations, 2012 (updated from time to time). For the redressal of grievances, dial the toll-free customer care number or e-mail your concerns to the team.

Must Provide the Following Information:

• Name, and FTTH connection details
• The subject/nature of the issue
• A brief description of the complaint
• Any relevant proof or images of the pertaining technical issue (if required)

Alert – Don’t share any financial or personally sensitive information and OTP with the customer executives/representative or in any e-mail even to the officials.

Call Now – Toll-Free Complaint Number (helpline) of the TATA Play Fiber to Lodge a Complaint (FTTH):

Note – Dissatisfied or not resolved within 30 days? Escalate the disputed grievance to the appointed Appellate Authority. Use the unique complaint/reference number of the submitted complaint to escalate your issue. Detailed information is available in the section below.

Write a Complaint Letter:

Customers may also write a complaint letter to the regional or registered office of Tata Play Fiber at the official address, illustrated below:

• Address: Customer Service Department, Tata Play Broadband Private Limited, Unit 306, 3rd Floor, Windsor, Off CST Road, Kalina, Santacruz (East) Mumbai – 400098.
• Phone No: +912262404800
• E-mail: care@tataplayfiber.co.in

If you want to complain about the TATA Play services & products, refer below:

Toll-Fee Customer Care Number, E-mail, and Contact Details of TATA Play Limited:

Tips – If the dissatisfaction or complaints are not resolved, escalate the disputed grievance to the Nodal Officer of TATA Play Limited of your region.

For these concerns related to TATA Play Fiber, you may also file an online complaint or write a letter to the regional or headquarters of the company, refer below.

File an Online Complaint

Customers have the option to file an online complaint through various mediums like the online portal, mobile app, and other social channels like Twitter and Facebook. This is a faster way to raise your concerns to the complaint redressal officials of Tata Play Fiber.

You just need to log in using the account credentials like mobile number, password, or the assigned account number (customer id) of Tata Play. In the mobile app, click the support icon from the navigation bar to report any technical issue.

Provide the Following Details:

• The category of the issue
• Nature of complaint
• Description of the problem
• Any relevant documents or screenshots (if required)

In the final stage, don’t forget to note down the reference/unique ticket number to track the status. The submitted complaint will be resolved within 30 days. After the expiry of this redressal time limit, escalate the matter to the nodal officer.

Links to Lodge an Online Complaint to Tata Play Fiber:

Note – If the disputed matter or registered complaint is not resolved within 30 days or also dissatisfied with the final response, you should appeal with the Appellate Authority of the company. The escalated grievance will be resolved by following the guidelines of the TRAI.

Appeal to Appellate Authority, Tata Play Fiber

According to the Telecom Consumers Complaint Redressal Regulations, 2012 of the TRAI, each telecom company has to appoint an Appellate Authority to redress the unresolved or unsatisfactory complaints of the consumers. The company has also appointed an officer for the post of Appellate Authority at Tata Play Broadband Private Limited.

Have any disputed complaints which are not resolved within 30 days? Have you dissatisfied with the final redressal of the complaint center or call center of Tata Play Fiber? In these conditions, you may appeal with the Appellate Authority of the company for the redressal of the complaint.

No fee will be applicable for filing an appeal to the authority. You should remember that the appeal must be filed within 3 months of receiving the final response or expiry of the resolution time of the complaint center. The appeal can be submitted by sending an e-mail, phone number, or a letter of appeal (complaint application).

Provide the Following Information to Appellate Authority:

• The docket/ reference/ unique complaint number
• Name and customer Id with communication details
• Reason for dissatisfaction or the matter of unresolved complaint
• The nature of the complaint
• A brief description of the issue with a list of evidence
• Copy of documents or screenshots (if required)

After successful submission of the appeal, you will be notified within 3 days with acknowledgment receipt or reference number for confirmation. This number can be used to track the status of the application or the appeal.

Send the written appeal letter or e-mail to the Appellate Authority at the registered office address as illustrated below:

*Office Time – From Monday to Friday, between 9:30 AM to 6:30 PM.

Tips – If the appeal is not resolved within 36 days or not satisfied with the final response, you may approach the higher regulatory authorities of the government like TRAI and further to the TDSAT (tribunal).

Regulatory Authorities

The apex telecom regulatory authority in India is the Telecom Regulatory Authority of India (TRAI) and the tribunal is Telecom Disputes Settlement and Appellate Tribunal (TDSAT). These are the apex bodies where citizens can file an appeal or lodge a complaint against the final decisions of the Appellate Authority of the companies.

Are you not satisfied with the final decision of the Appellate Authority of Tata Play Broadband Pvt. Ltd.? Has it not been resolved within 36 days? Don’t worry, file a complaint to TRAI and further to the TDSAT to settle the disputed matter.

To appeal/complain to these regulatory bodies refer to below:

• Telecom Regulatory Authority of India (TRAI)
• TDSAT – Telecom Disputes Settlement and Appellate Tribunal

If the complaint is about the violation of consumer rights like unreasonable charges, hidden charges/fees, refunds of deposits, low-quality services, or any other consumer disputes, you should file a complaint to the Consumer Commission through E-DAAKHIL (NCDRC). For this visit the links below:

• National Consumer Helpline (NCH), Ministry of Consumer Affairs
• National Consumer Disputes Redressal Commission (NCDRC)
• State Consumer Disputes Redressal Commission (SCDRC)

Tips – Have you not been yet satisfied with these quasi-judicial regulatory authorities? If the case is very serious/critical in nature, you should take advice from any legal expert in this field. After this, you may approach the judicial bodies like the district court, high court of the state, or Supreme Court.

Frequently Asked Questions About Tata Play Fiber

Q. What is the customer care number of Tata Play Fiber?
A. Dial the toll-free customer care number 18001207777 to complain about Tata Play Fiber. You may also WhatsApp at +918291756578 or e-mail care@tataplayfiber.co.in to resolve the FTTH issues.

Q. What can I do if my complaints are not resolved by the complaint center of Tata Play Fiber?
A. If your issues are not resolved within 30 days or you are dissatisfied with the final resolution, file an appeal to the Appellate Authority of Tata Play Broadband Pvt. Ltd. with reference/docket number of the previous complaint. E-mail the disputed matter to the officer at appellateauthority@tataplayfiber.co.in or send a written appeal letter within 3 months of the response or expiry of the resolution period.

Q. Where can I approach if I’m not satisfied with the Appellate Authority?
A. In this condition, you may file an informal complaint to the Telecom Regulatory Authority of India (TRAI). Further, file an appeal to the Telecom Disputes Settlement and Appellate Tribunal (TDSAT) with appropriate details related to the TATA Play Fiber services.

Q. What can I do if my consumer rights are violated by Tata Play Broadband Pvt. Ltd.?
A. You should file a complaint to the National Consumer Helpline, an initiative of the Ministry of Consumer Affairs, Govt. of India. Further, you may appeal or file a case through E-DAAKHIL to the Consumer Commission (district, state, or NCDRC).

Reference

• Citizen Charter (Fiber) – Tata Play Broadband Pvt. Ltd.
• FAQs – Tata Play Fiber
• About – Tata Play Fiber