Southern Power Distribution Company of Telangana Limited (TGSPDCL) is an electricity distribution company that is publicly owned by the state government of Telangana. TGSPDCL was established on 2nd June 2014.
TGSPDCL provides electricity distribution services in 15 districts of Telangana. More than 8 million customers are getting electricity supply services.
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However many customers face issues of electricity supply disruption and many other problems related to electricity services.
Electricity Distribution Circles and Sub-Division of TGSPDCL in Telangana:
- Banjara Hills
- Cyber City
- Gadwal
- Habsiguda
- Hyderabad Central
- Hyderabad South
- Mahaboob Nagar
- Medak
- Medchal
- Nagarkurnool
- Nalgonda
- Rajendra Nagar
- Sangareddy
- Saroornagar
- Secunderabad
- Siddipet
- Suryapet
- Vikarabad
- Wanaparthy
- Yadadari
The Electricity Complaint Redressal Fee & Time by TGSPDCL:
| Complaint Registration Fee | No Fee (Nil) |
| Grievance Redressal Time | Immediate (24×7) or up to 3 months (Depending on the issue) |
Helplines for the Electricity Complaints of TGSPDCL
TGSPDCL has provided official Electricity Board (EB) toll-free customer care numbers, e-mails, and fuse center helplines to their customers. You can use these verified helpline numbers to register complaints about electricity services.
Provide this information to the customer care representative:
- Connection Number
- Name of the consumer
- Phone number
- Address of the premise/location
- Description of the complaint
Helplines of TGSPDCL for Electricity Complaints:
- TSSPCL complaint number: 1912
- Email: customerservice@tssouthernpower.com
- Contact local customer service center: View contact number
- Register online complaint (no power supply): Register Here
- Track complaint status: Track Status (tgsouthernpower.org)
Procedure:
- Visit the link above.
- Fill out the form and submit the OTP.
- Open the online complaint form and fill out the required information.
- Submit it and note down the reference number. Use it to track status.
Note – If the electricity complaint is not resolved or unsatisfied with TGSPDCL, you can lodge a grievance to CGRF, TGSPDCL. Use the below information.
Escalate to Consumer Grievance Redressal Forum (CGRF), TGSPDCL
Electricity Consumer Grievance Redressal Forum (CGRF), TGSPDCL takes the complaints that are not resolved or unsatisfied with the final decision of the TGSPDCL. It takes cases under the Electricity (Regulatory) Act, 2003.
The grievance must be lodged within 30 days. Your case must not be pending in any court or tribunal and a final order has not been passed.
Required Documents:
- A copy of the response (If Available) by TGSPDCL or submitted complaint with a reference or acknowledgement number
- Copy of the supporting documents and connection details
- Other documents that you may prefer
Procedure:
- Visit the TGSPDCL portal and click CGRF from the menu.
- Fill out the required information.
- Upload the required documents like written application, and supporting documents.
- Submit the application form to the CGRF forum office.
Note – You can also submit the offline application form to the concerned department of CGRF Forum, TGSPDCL
Address and Contact Details of the CGRF Forum, TGSPDCL
1. CGRF – I (Rural) TGSPDCL
Jurisdiction Districts: Mahaboobnagar, Jogulamba-Gadwal, Nagarkurnool, Narayanpet, Wanaparthy, Medak, Sangareddy, Siddipet, Nalgonda, Suryapet, and Yadadri-Bhongir.
- Address: H. No. 8-3-167/14 GTS Colony,
Vengal Rao Nagar, Erragadda,
Hyderabad – 500045 - Phone: 040-23431447
- E-mail: cpcgrf@tssouthernpower.com
2. CGRF – II (GH) TGSPDCL
Four Jurisdiction Districts: Hyderabad, Rangareddy, Medchal-Malkajgiri, and Vikarabad.
- Address: H. No. 8-3-167/E/1, CPTI Premises,
GTS Colony, Vengal Rao Nagar,
Erragadda, Hyderabad – 500045 - Phone: 040-23431228
- E-mail: chairpersoncgrf@tssouthernpower.com; cgmcgrf2_tech@tssouthernpower.com; cgmcgrf2_fin@tssouthernpower.com
Remember – If your grievance is not resolved within 45 days or dissatisfied with the final response of the CGRF, TGSPDCL. File a petition to the Electricity Ombudsman, TSERC (Telangana).
File a Petition to Electricity Ombudsman, (TSERC) Telangana
Electricity Ombudsman, Telangana hears cases against the orders of the CGRF, and TGSPDCL under the Electricity (Regulation), Act, 2003. Customers can approach the Vidyut Ombudsman of Telangana to get redressal of their cases about electricity issues.
Your case must be filed within 45 days after the expiry or final decision of the CGRF and it must not be pending or the order has not been passed by any court or tribunal
You have to attach documents required by the Electricity Ombudsman.
Required Documents:
- A copy of all the submitted documents and responses to the CGRF Forum.
- 3 copies of the application form and attached documents
- Acknowledgement number of CGRF, TGSPDCL
- Other supportive documents
Procedure:
- Download the application form: Download
- Fill out the required information in the given format.
- Provide information about the representative. That may represent your behalf of you.
- Sign the application form and attach all the required documents.
- Take 3 copies of the application form and attached documents to send to the address of the Electricity Ombudsman by Post or submit by himself.
Official Address and Contact Details of Electricity Ombudsman
- Address: 1st Floor, 33/11 kV Sub Station, Hyderabad Boat Club Lane, Near Lumbini Park, Hyderabad – 500063
- Phone: 040-23450901
- E-mail: vo-tserc@telangana.gov.in
Frequently Asked Questions
Q. What is the electricity customer care number of TGSPDCL in Southern Telangana?
A. The customer care number of TGSPDCL is 1912 where you can register complaints about the issues or electricity services in Telangana.
Q. What are the required documents to apply for the new electricity connection of TGSPDCL?
A. List of the required documents to get a new electricity connection:
- Proof of Identity – (Any one document)
- Proof of Address (Property address certificate)
- Proof of ownership (for HT & LT connections, commercial, industrial, and non-domestic connections)
Q. How can I pay the online electricity bill of TGSPDCL?
A. Customers can pay electricity bills online using these options of payment provided by TGSPDCL:
- TGSPDCL online payment
- Digital Payment Apps – Paytm, PhonePe, Google Pay, BHIM UPI, and other UPI-based apps
- BPPS and Bank Apps
Q. How can I track the ongoing/scheduled electricity outage in my region by TGSPDCL?
A. To track the status of ongoing/scheduled electricity outages visit ‘Urja Mitra TGSPDCL‘ to know the electricity outage in your region.
