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Prajavani (Telangana CPGRAMS): Register a Complaint Against PDS (Food), Departments, or Government Offices in Telangana

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Prajavani CPGRAMS Telangana Logo
Prajavani CPGRAMS, Govt. of Telangana (Source: cpgrams.ts.nic.in)

Prajavani is a Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of the Government of Telangana that allows citizens to submit government service/office complaints and suggestions. Prajavani covers various departments, such as Revenue, Municipal Administration, Education, Health, Agriculture, Transport, Telangana Police, etc.

If the complaints are not resolved at the initial levels, citizens can also escalate the grievances to the Chief Minister and other senior officials.

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District Offices that are under the Prajavani CPGRAMS:

  • Adilabad
  • Bhadradri Kothagudem
  • Hanumakonda
  • Hyderabad
  • Jagtial
  • Jangaon
  • Jayashankar Bhupalpally
  • Jogulamba Gadwal
  • Kamareddy
  • Karimnagar
  • Khammam
  • Kumuram Bheem
  • Mahabubabad
  • Mahabubnagar
  • Mancherial
  • Medak
  • Medchal-Malkajgiri
  • Mulugu
  • Nagarkurnool
  • Nalgonda
  • Narayanpet
  • Nirmal
  • Nizamabad
  • Peddapalli
  • Rajanna Sircilla
  • Rangareddy
  • Sangareddy
  • Siddipet
  • Suryapet
  • Vikarabad
  • Wanaparthy
  • Warangal
  • Yadadri Bhuvanagiri

Have public service or government complaints? Lodge complaints against government departments, ministries, or public services in Telangana through Prajavani official channels such as the Toll-Free CM Helpline Number or register a complaint online. Additionally, you may approach the nearest Prajavani CPGRAMS Center.


How to File a Complaint Against Departments or Offices of the Telangana Government?

Residents in Telangana can raise complaints related to government services, schemes, officials, or departments through the Prajavani CPGRAMS – Public Grievance Redressal portal. If issues remain unresolved, escalate the grievance to the higher Appellate Authority of the Department and the Chief Minister’s Office (CMO) of Telangana.

Key Departments Include:

  1. General Administration
  2. Home Affairs
  3. Consumer Affairs Food & Civil Supplies
  4. Health, Medical & Family Welfare
  5. Finance
  6. Panchayat Raj and Rural Development
  7. School Education
  8. Agriculture and Co-operation
  9. Municipal Administration & Urban Development

Grievance Escalation Levels for Prajavani CPGRAMS, Telangana:

  • Level 1: Designated Officer of the respective Government Office/Department
  • Level 2: Appeal to the First Appellate Officer (Public Grievance Officer)
  • Level 3: Appeal to the Second Appellate Officer (Head of the Department/Chief Minister’s Office)

Not satisfied with the response? Escalate the disputed matter to the Chief Minister’s Office (CMO) in Telangana or relevant authorities. Finally, you may take legal action for unresolved disputes but advice from a legal expert or lawyer is recommended.


Register an Online Complaint

To Lodge your complaint online through Prajavani CPGRAMS (Public Grievance), provide the following details:

  • Complaint by: Individual
  • Name of Complainant
  • Address with District/Mandal/City/Town/Village
  • Department/District
  • Nature of Grievance
  • Description (Max. 4000 characters)
  • Supporting Documents

Links to Register Grievance Online to Govt. of Telangana:

Online Grievance to Prajavani File a complaint
Track grievance status Click to track
Lodge reminder/clarification Click Here

After submitting your public grievance on Prajavani, remember to note the Grievance or Registration ID or “print the acknowledgement receipt” for tracking the status and appealing to higher authorities (first/second level).

Note: For complaints related to food supply (Public Distribution System), call the toll-free helpline number 1967 or complain to the IGRMS of the Department of Consumer Affairs, Food & Civil Supplies.

Procedure

Steps to Lodge a Public Grievance Online through Prajavani CPGRAMS, Telangana:

  1. Visit the Prajavani official portal at “https://cpgrams.ts.nic.in/.”
  2. From the menu, click the “Lodge Grievance” tab.
  3. Fill out the required details within the grievance form.
  4. If you want to use a password for the grievance, select “Yes” in the form “Do You Want a Password for this Grievance?”
  5. Upload the supporting document in .pdf or .jpg format, up to 1MB.
  6. Enter the Captcha from the shown image.
  7. Click “Submit” to officially register your grievance.
  8. Note down the registration/acknowledgement number.
Online Grievance Form of Prajavani Govt of Telangana
Online Grievance Form of Prajavani Govt of Telangana (Source: https://cpgrams.ts.nic.in/)

To check the grievance status and review previous complaints, select “Track Status” and if not resolved, send a reminder by “Lodge Reminder/Clarification” on the Prajavani CPGRAMS, Telangana.


Department

The list of departments that are listed on Prajavani CPGRAMS by the Government of Telangana:

  • Agriculture and Co-operation
  • Animal Husbandry and Fisheries
  • Department of Archaeology
  • Backward Classes Welfare
  • Cinematography
  • Consumer Affairs Food & Civil Supplies
  • Department of Endowments
  • Department of Energy
  • Environment, Forests, Science and Technology
  • Department of Finance
  • General Administration (Political)
  • Handlooms & Textiles
  • Health, Medical & Family Welfare
  • Higher Education
  • Department of Home
  • Department of Housing
  • Industries and Commerce
  • Information and Public Relations
  • Information Technology, Electronics and Communications
  • Irrigation and CAD
  • Labour, Employment Training and Factories
  • Department of Law
  • Legislative Affairs
  • Department of Minorities Welfare
  • Municipal Administration & Urban Development
  • Panchayat Raj and Rural Development
  • Department of Planning
  • Public Enterprises
  • Department of Revenue
  • Revenue (Registration and Stamps)
  • Revenue (Prohibition & Excise)
  • Revenue (Commercial Taxes)
  • Roads and Buildings
  • School Education (SE Wing)
  • Department of Social Welfare
  • Sports and Youth Services
  • Department of Transport
  • Tribal Welfare
  • Women and Child Development
  • Youth Advancement, Tourism and Culture

Frequently Asked Questions about Prajavani

1: How can I register a complaint against government departments or public services in Telangana?
A1: You can lodge complaints through Prajavani official channels such as the Toll-Free CM Helpline Number, register complaints online, or approach the nearest Prajavani CPGRAMS Center.

Q2: What are the grievance escalation levels in Prajavani CPGRAMS, Telangana?
A2: Grievance escalation in Prajavani CPGRAMS involves three levels: Level 1 with the designated officer of the respective government office/department, Level 2 with the First Appellate Officer (Public Grievance Officer), and Level 3 with the Second Appellate Officer.

Q3: What should I do if I am not satisfied with the response to my grievance in Telangana?
A3: If not satisfied, escalate the matter to the Chief Minister’s Office (CMO) in Telangana or relevant authorities. Legal action for unresolved disputes is an option, but seeking advice from a legal expert or lawyer is recommended.

Q4: How can I address complaints related to the Public Distribution System (food supply) in Telangana?
A4: For complaints related to the Public Distribution System, call the toll-free helpline number 1967 or complain online through the IGRMS of the Department of Consumer Affairs, Food & Civil Supplies.


Reference

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