99acres.com is a leading online real estate property platform in India that helps connect the buyers, sellers, and renters of real estate properties. It is owned by Info Edge (India) Limited and headquartered in Noida, Uttar Pradesh.
The real estate consultation services of 99acres include renting or selling/buying residential, commercial, or industrial properties. Other products & services of the company are property search, home Loans, premium subscriptions, and real estate deals including builder services.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
99acres’ services are available in all major metros (including Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Pune, Kolkata, Ahmedabad, Jaipur, etc.) and Tier 2 and Tier 3 cities. Additionally, 99acres has a presence in some international locations, including Dubai, Singapore, and the United States.
Want to complain to 99acres? For 99acres.com real estate concerns such as property services (rent or buy/sell), ad campaigns, dealer/broker/builder services, and Omni Ads, use a toll-free customer care number, email/WhatsApp, or file an online complaint to 99acres. Further, escalate unresolved matters to the Head of CS or Nodal Officer.
Not resolved? If the complaint is not resolved to your satisfaction, escalate the complaint to the appointed Grievance Officer for 99acres at Info Edge (India) Limited (IEIL).
How to File a Complaint to 99acres?
As per the customer service and real estate policy of 99acres, the the complaint redressal mechanism is divided into two levels. If your initial complaint is not resolved by 99acres customer support at level 1, then escalate it to the next level.
Grievance Redressal Mechanism:
| Registration Fee | No Charges (0) |
| Resolution Period | Up to 30 days (It may vary, please read the customer service policy) |
| Return/Refund Period | Within 7 to 15 days (read refund policy of 99acres) |
2 Levels of Escalating Complaint:
- Level 1: Customer Care, 99acres
- Toll-free helpline number
- Email/WhatsApp
- Register an online complaint
- 99acres App
- Level 2: Escalate the complaint to the Grievance Officer for 99acres, Info Edge (India) Ltd.
Additionally, you can ask the customer support team to escalate unresolved complaints to the Head of Customer Service for internal resolution.
For potential violations of consumer rights, file a complaint to the National Consumer Helpline of the Ministry of Consumer Affairs (MoCA).
Please note: If you have any dispute related to real estate property with 99acres or other parties, then you may file a complaint to the Real Estate Regulatory Authority (RERA) of the respective state and union territory of India for any violation of its provisions or orders related to real estate.
Alternatively, customers have the option to initiate arbitration with the company to internally address business/consumer disputes through the Alternative Dispute Resolution (ADR) mechanism.
Level 1: Customer Care, 99acres
At this level, To resolve the concerns regarding 99acres’ real estate services, including property (commercial, apartments, or residential), rent/buy/sell, dealer/broker services, and more, file complaints through the toll-free helpline number, email, or WhatsApp.
For faster resolution, opt to register an online complaint, providing these essential details:
- Property ID
- RERA registration number (if applicable)
- Nature of complaint
- Description of the issues, along with property details, payments, and relevant documents.
After filing a complaint to 99acres, ensure you note the assigned ticket number for tracking. If the problem persists, escalate it to higher authorities for further resolution.
99acres Customer Care Number
Details of 99acres Customer Helpline Numbers and Email:
| 99acres Complaint Number | 18004199099 |
| Customer Care Number | +911206637501 |
| +918826821122 | |
| services@99acres.com |
If you have concerns about the real estate property with the owner, it’s advisable to communicate with the owner of the property or broker.
International Helpline Numbers:
| Country | 99acres Helpline Number |
|---|---|
| UAE | 8000182956 |
| USA | 18337039807 |
| UK | 8000489253 |
| Other countries | +911206637501 |
File an Online Complaint
Register your complaint online about real estate property services with 99acres:
| Complain online to 99acres | File a complaint |
| 99acres Support | Click Here (99acres.com) |
| services@99acres.com, feedback@99acres.com |
Tip: Beware of scams, don’t share bank/personal details; use only the official 99acres app for help. Stay safe!
Level 2: Grievance Officer for 99acres, Info Edge (India) Ltd.
In compliance with the IT Act 2000 and E-Commerce Rules 2020, 99acres, operated by Info Edge India Limited, designates a Nodal/Grievance Officer to handle disputes related to its real estate platform. If your initial complaints are not resolved at level 1, escalate the matter to the designated Nodal Officer at 99acres.
When submitting your written complaint letter or email, please ensure to include the following details:
- Reference/Ticket number of the previous complaint at Level 1
- Property ID
- Expected resolution from 99acres
- Description of the disputed matter with supporting documents such as payment receipts, property listing details, or any other relevant evidence related to real estate.
For complaints related to 99acres services, you may contact the Grievance Officer at Info Edge India Ltd:
| Designation | Grievance Officer, 99acres |
| Online Form | Click to complain (99acres.com) |
| legal@99acres.com (for IPR/legal disputes) | |
| Address | Grievance Officer, 99acres – Info Edge India Limited, Ground Floor, GF-12A, 94, Meghdoot, Nehru Place, New Delhi – 110020. |
Still, not resolved? If your concern with 99acres is not adequately addressed, you can opt to escalate the matter by filing complaints with the appropriate regulatory authorities or taking legal action.
Regulatory Authorities: Consumer Commission
If your grievances reported to the Grievance Officer at 99acres or the head office of Info Edge India Limited are not satisfactorily resolved, you may approach these regulatory authorities:
- Real Estate Regulatory Authority (RERA): RERA regulates the registration, development, sale, and transfer of real estate projects and agents. You may file a complaint against 99acres or an associated party to the RRERA of the respective state and union territory for disputes of real estate property.
- Consumer Disputes Redressal Commission, NCDRC (E-DAAKHIL): If dissatisfied with NCH resolution, file a formal complaint online against 99acres with the National/State/District Consumer Disputes Redressal Commission (NCDRC) through E-DAAKHIL for compensation.
- National Housing Bank (NHB): Register a complaint about housing loans and financial services to the National Housing Bank (NHB) against 99acres or the concerned loan provider.
- Banking Ombudsman, RBI: File a complaint about financial services, banking disputes, and other loans or against NBFC companies that come under the Reserve Bank of India.
Internal Arbitration: Before approaching these authorities, you may choose internal arbitration with Info Edge India Limited, the owner of 99acres, for a mutually agreed resolution.
Take Legal Action
If unsatisfied with the final resolution/order of the regulatory authorities or consumer commission, you may take legal action against 99acres or the concerned party/company.
Click: File a case online by e-filing to District/High Courts.
Before this, you may take legal advice to know the relevant laws and regulations and to understand legal rights and options in the given situation.
Note: Legal action is a serious step, and seeking professional legal advice is required before proceeding.
