Delhi Jal Board (DJB) is a public utility agency of the Government of NCT of Delhi. DJB provides drinking water and sewage treatment services to the residents of Delhi. DJB was established in 1998 by an act of the Delhi Legislative Assembly, taking over the functions of the previous Delhi Water Supply and Sewage Disposal Undertaking.
The Board is responsible for producing and distributing potable water and pipelined water from various sources, such as river Yamuna, Bhakhra Storage, Upper Ganga Canal and groundwater.
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Have complaints about water supply by Delhi Jal Board? Customers can call the water helpline number of DJB, email their concerns, or file a complaint online to the DJB Grievance Cell. You may also approach the local water supply centres to submit a written complaint letter.
Complaints about these water services:
- No water supply
- Water billing and payment
- New water connection and mutation
- Potable drinking water
- Rainwater harvesting and borewell registration
- Water tanker booking and tracking
- Quality of water supply
- Drainage maintenance and sewerage disposal
- Packaged water, “JAL”, in Jars through Jal Suvidha Kendras
DJB has divided the water supply services into 21 zones and 180 divisions. Each zone has a zonal revenue officer and a zonal engineer in charge of the water billing and supply respectively. The divisions are further subdivided into blocks and colonies, each having a junior engineer and a meter reader.
Were they not resolved at initial levels? The consumers can register a complaint by contacting their respective zonal or divisional offices for water-related issues or queries. Finally, you may submit a public grievance to the Department of Water Resources of Govt. of NCT of Delhi (GNCTD).
How to Register a Complaint to Delhi Jal Board?
According to the citizen charter of the Delhi Jal Board, the grievance redressal mechanism is divided into 3 levels. Customers can complain about ongoing issues related to water supply, new connections, and sewerage services in Delhi. If not resolved, you may escalate the grievance to the next authority.
Grievance Redressal:
| Registration Fee | No Charges (₹0) |
| Resolution Period | Within 3 days (May take up to 30 days based on the issues, read citizen charter) |
| New Connection | Within 3 days |
Levels of Escalation:
- Level 1: Complain to the Customer Care/Designated Officer, DJB
- Level 2: Escalate to Grievance Officer, Zonal Office
- Level 3: Register a grievance to the Public Grievance Authority, Delhi Jal Board Department
Please note: As a consumer, you can file a consumer complaint to the National Consumer Helpline (NCH), Department of Consumer Affairs for violating consumer rights by the Delhi Jal Board.
Level 1: Customer Care, Delhi Jal Board (DJB)
At level 1, citizens can register any complaint related to water supply, billings, illegal borings, and sewer problems to the Delhi Jal Board. For this, call the toll-free customer care number of DJB Control Room, email/WhatsApp, or make a complaint online to DJB.
Required details to file a water complaint:
- KNO (Connection Number)
- Contact Number
- Type of complaint (Subject)
- Description of the issues such as account, meter, billing, water supply, or payment issues.
- Attach supporting documents, if any
Note: If your complaint belongs to the municipal corporation, register a complaint to the “Municipal Corporation of Delhi (MCD)” or the “New Delhi Municipal Corporation (NDMC)“.
DJB Water Helpline Number
These are the customer helpline number of DJB Central Control Room in Delhi for water issues:
| Delhi Jal Board | Helpline Number |
|---|---|
| DJB Complaint Number | 1916 |
| Water Customer Care Number | 1800117118 |
| +919650291021 | |
| Billing Complaints | +911166587300 |
| grievances-djb@delhi.gov.in | |
| DJB Customer Care | +911123538495, +911123634469 |
| Control Room | +911123513073, +911123527679 |
| Contact Local Officers |
Click Here (delhi.gov.in) |
If not resolved, complain to the zonal offices at level 2.
Emergency water crisis? For complaints related to water supply, you may contact the local “Emergency Water Helpline Numbers” of DJB.
Please note: If you want to email the designated officers of DJB, click here (delhi.gov.in).
Malviya Nagar Water Supply (MNWS):
| MNWS Helpline Number | 18001024669, 18001024670 |
| watercare@mnwsonline.com |
RWH Assistance
For technical support related to Rain Water Harvesting, contact DJB at:
- Phone Number: +911123558264, +911123541223
- Email: id-rainwaterharvessting2013@gmail.com
- Address: Rainwater Harvesting Assistance Cell, Delhi Jal Board, Varunalaya-I, Karol Bagh, New Delhi – 110005.
File an Online Complaint
Citizens can also register water supply complaints online to the Delhi Jal Board. To lodge complaints, use the details provided below to submit an online grievance.
Register a complaint to DJB:
| Complain online to the Delhi Jal Board | File a complaint |
| Track status | Click to track |
| grievances-djb@delhi.gov.in | |
| New water connection (services) | Apply Now |
| Download the forms | Click Here |
| Online water bill payment | Quick Pay |
| Mobile App | DJB mSewa Android | iOS |
If you want to submit a written complaint letter to DJB Headquarters or zonal offices, download the below form and submit it at the given address.
- Download: DJB Complaint Form (English)
- Address: Delhi Jal Board (HQ), Public Grievance Officer, Room No.306, 3rd Floor, Varunalaya Ph-II, Jhandewalan, Karol Bagh, New Delhi-110005.
Still, not resolved? You may lodge a public grievance through the PGMS (Public Grievance Monitoring System) of GNCTD.
Level 2: Escalate to Zonal ACE, DJB
If your submitted complaints are not resolved at initial levels by the customer care or Zonal Regional Officer (ZRO) in your division of Delhi Jal Board, escalate the water complaint to the Zonal Assistant Chief Engineer of DJB.
While escalation, provide the following details:
- Reference/Acknowledgement number of the previous complaint
- Reason for dissatisfaction (if resolved)
- Expected relief
- Describe the issue with supporting documents.
Send a grievance letter or email to ACE, Zonal Officer at these official details.
- Complaint Redressal: Click to contact
- Contact: Zonal ACE, DJB or ZRO (Phone No./Emails/Address)
If your complaints are still not resolved to your expectations, write to the Head Office of Delhi Jal Board. Further, you may lodge a public grievance to the Public Appellate Officer at the DJB Department of GNCTD.
Level 3: Public Appellate Authority, Delhi Jal Board Department of GNCTD
As per the public grievance policy of the government of NCT of Delhi, residents of Delhi can lodge a public grievance against the Delhi Jal Board to the appointed Public Grievance Appellate Officer.
So, if your complaints related to water services or administration are not resolved to your satisfaction or within the given timeframe, you can register a citizen complaint through the Public Grievance Monitoring System (PGMS) of the Govt. of NCT of Delhi.
With the reference/acknowledgement ID of previously submitted complaints, visit the below link to lodge your grievance online.
After the successful submission of your grievance, don’t forget to note down the reference or ticket ID to track the status.
Some regulatory authorities where you can approach:
If your grievance is still not resolved, particularly for the water supply or utility-related issues of DJB, you may file a consumer complaint to the “National Consumer Disputes Redressal Commission (NCDRC).”
The disputes with the Delhi Jal Board may include violation of consumer rights, quality of utility/water services, higher billing amounts, or compensation for any monetary loss.
