EaseMyTrip is an online travel and hospitality booking platform, owned by Easy Trip Planners Limited. It offers a range of services such as international flight/charter booking, hotel reservations, bus/train ticketing, holiday packages, and cab booking in over 30 countries across the world.
The major countries where EaseMyTrip is available are India, Singapore, London, the USA, the Philippines, Thailand, and the UAE.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Have complaints about EaseMyTrip? We understand that sometimes, unexpected issues can arise during your travel planning or while you’re on the go. Some of them can be about:
- Flight/Bus delays or cancellations
- Delayed or missing refunds
- Service changes
- Unauthorized deductions
- Billing disputes
- GST Invoice issues
- Booking failures
- Payment issues without a ticket
- Insurance queries
- EMT Pro plan issues
Here’s how you can resolve your complaint with EaseMyTrip, along with escalation options when needed.
Level 1: Customer Care, EaseMyTrip
As per the customer service policy of EaseMyTrip, the first step to register a complaint with EaseMyTrip is to contact the customer service team via helpline number, email, or online complaint form (or use mobile app). You can do this by:
- EaseMyTrip complaint number: +911143131313
- Customer Care Number: +911143030303
- WhatsApp: Message on +919990330330
- Email: care@easemytrip.com
- Complain online to EaseMyTrip: File a complaint
Be Aware! Don’t provide any personal or financial sensitive information, use only the official EaseMyTrip app for its services.
Hey! Don’t forget to include this information in your complaint:
- Your booking reference number
- Nature of complaint
- A brief description of your issue or complaint
- Any supporting documents or screenshots, if applicable
Have you submitted your complaint? Yes! Note down the reference/ticket ID to track status or as proof of acknowledgement.
For any other assistance, email to:
| Help for | |
|---|---|
| holidays@easemytrip.com | Holidays Enquiry |
| marketing@easemytrip.com | Association and Partnership |
| sponsorship@easemytrip.com | Product Promotions & Event Sponsorships |
The customer support team will try to resolve your issue or complaint as soon as possible. If ignored by the support team, you know what should be done. Just, escalate your complaint to higher authority (Customer Service Head) at level 2.
Live in one of these countries? Contact the overseas offices of EaseMyTrip to raise your complaints regarding flights, booking, or other travel services.
Overseas Offices
| Location | Contact Details |
|---|---|
| London | Customer Care: +443300430043 Email: care@easemytrip.co.uk Address: EaseMyTrip UK Ltd., 30 South Road, Southhall, Middx. UB1 1RR, England. |
| Thailand | Customer Care: +66611930333 Address: EaseMyTrip Thai Co. Ltd., 278, 1st Floor, Rassamee Tavorn Building, Silom Road, Suriyawongse, Bangrak, Bangkok – 10500, Thailand Line Id: @easemytrip |
| Dubai, UAE | Phone No.: 043035888 Email: care@easemytrip.ae Address: EaseMyTrip Tours LLC, G01, Dr Saeed Al Yousef Complex, Bur Dubai, Dubai, UAE Website: EaseMyTrip.ae |
Level 2: Escalate to Service Head, EaseMyTrip
Customer Service Head (CS) is the Nodal Officer in EaseMyTrip, a senior executive, responsible for handling customer grievances and ensuring customer satisfaction.
If you are not satisfied with the resolution provided by the EaseMyTrip customer service, escalate your complaint to the nodal officer of EaseMyTrip.
You can escalate your complaint to the CS Head by email or write a letter to:
| Designation | Service Head, EaseMyTrip |
|---|---|
| care@easemytrip.co.uk | |
| Address | Customer Service Head, Trip Planners Private Limited, Building No. 223, Patparganj Industrial Area New Delhi – 110092 |
When you escalate your complaint to the Service Head, make sure you mention the following information:
- Complaint reference number
- Booking ID
- A detailed description of your issue or complaint
- The reason for your dissatisfaction
- Any supporting documents or screenshots, if applicable
The nodal officer will acknowledge your complaint within 48 hours or a specified timeframe and try to resolve it within the given resolution period.
Have any travel insurance disputes? You can complain through the Bima Bharosha, IRDAI
Level 3: National Consumer Forum
The final stage of escalation of the disputed matter is approaching the consumer forum or consumer court. This legal route is available if you believe that your rights as a consumer have been violated or if you have experienced any monetary loss or damage due to EaseMyTrip.
Please note: You can also lodge an informal consumer complaint with the National Consumer Helpline (NCH) of the Department of Consumer Affairs and Food.
Consumer Disputes Redressal Commission:
Want to file a formal complaint? You can do so at the Consumer Disputes Redressal Commission (NCDRC) in your district or state, depending on the monetary value of your claim. A nominal fee is required, and you must file your consumer complaint online through E-DAAKHIL, along with all relevant documents and evidence.
The consumer forum or the consumer court will hear your case and pass judgment based on the facts and merits of your complaint. The judgment may include an order to EaseMyTrip (Ease Trip Planners Ltd) to rectify the issue, provide a refund, or pay compensation for any loss or damage caused to you.
You can find more information about the State Consumer Commission to know how to file a complaint in respective forums.
Using the Complaint Hub App
Another effective means for filing complaints is through the Complaint Hub App. Here’s how to use it for EaseMyTrip:
- Install: If you haven’t already, download the Complaint Hub App from your app store.
- Login/Register: Sign up for an account on the app.
- Search: Search “EaseMyTrip” and select the company’s profile.
- Complaint Options: The EaseMyTrip profile on the app will detail various methods for complaining. You will find options that correspond with Level 1, Level 2, and further escalation procedures, as well as the profiles of the higher consumer authorities.
We hope your concerns with EaseMyTrip will be satisfactorily resolved. If you require additional assistance, please reach out to us using the communication methods listed below or through our Complaint Hub profile on the App.
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