About Jansunwai UP (Samadhan) – Jansunwai is an official online complaint portal of the Uttar Pradesh Government that works on the concept of an integrated grievance redressal system. The Chief Minister of Uttar Pradesh launched it on 25 January 2016. It is dedicated to achieving the goal of Good Governance in the administration system of Ministries/Departments of the Uttar Pradesh government.
The people of Uttar Pradesh can register their complaints about the services of the state government and issues related to government administration, departments, Bhu-Mafia, and Corruption. Jansunwai is a web-based portal where every person can register their complaints against the government department. Let us try to know the eligibility, type of issues, and procedure to register a successful grievance to the concerned department.
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File a Complaint to Jansunwai UP
The government of Uttar Pradesh has provided a single platform to lodge complaints about the government services, schemes and complaints of bribery/corruption or activities of Mafias. Citizens can approach at Jansunwai portal (Samadhan) of Uttar Pradesh and can lodge grievances about the issues that they are facing in any services of the government on the state level, district, or panchayat level administration.
These are major departments/ministries that come under the Jansunwai grievance portal.Minority Welfare and Waqf
- Excise Department
- Housing and Urban Planning
- Higher Education Department
- Horticulture and Food Processing
- Agriculture Department
- Food and Ration Department
- Food Security and Drug Administration
- Home and Encryption (Home Affairs)
- Rural Development Department
- Medical Education
- Medical Health and Family Welfare
- Milk & Dairy Development Department
- Panchayati Raj Department
- Transportation Department
- Tourism Department
- Environment, Forest and Climate Change Department
- Backward Class Welfare Department
- Basic Education Department
- Minerals and Mining Department
- Department of Fisheries
- Secondary Education Board
- Public Works Department
- Finance/Pension
- Irrigation, Water Resources
Steps to Lodge a Grievance Online
Jansunwai portal of Uttar Pradesh has provided an easy procedure to lodge complaints. You can read all the instructions in the Hindi language. You just need to understand everything in Hindi or follow the instructions that are given below in the simple steps.
Jansunwai Samadhan Procedure:
Step 1: Visit the Jansunwai UP Online Complaint log-in Portal by this link:
- https://jansunwai.up.nic.in/onlineComplaint
- Anti-Bhu Mafia (jansunwai.up.nic.in)
- Report a Corruption (Anti-Corruption Bureau)
Please note: For any technical issues, you can email jansunwai-up@gov.in or jansunwaiup2016@gmail.com with the screenshot of the problem while lodging a grievance on the portal.
Step 2: Now, Enter the Mobile number and captcha. Click on the send OTP button(ओटीपी भेजें)
Step 3: Enter the OTP from the message (ओ०टी०पी० अंकित करें). Finally, click on the Submit button to open the application form.
Step 4: Fill in the Following Details of the Complainant:
- Group/Collective Complaint (सामूहिक शिकायत ) – Click on the box if you want to lodge a group complaint (example – village or society, neighbour, other more than one person) unless leave it unchecked.
- Personal Details – Fill in the Name (नाम), Father/husband Name (पिता/पति का नाम), select the gender (लिंग ), Enter mobile number 2, and E-mail Id (ईमेल).
Step 5: Fill out the Complaint Reference Details:
- Type of Reference/Grievance (सन्दर्भ का प्रकार) – Select the type of reference from the list; Complaint (शिकायत), Demand (मांग), Suggestions (सलाह), Other (अन्य).
- Department (विभाग) – Select the department against which you want to initiate this application. You can check the department and type of complaint below the given list.
- Reference/Grievance/Complaint Category (सन्दर्भ श्रेणी) – Select the type of complaint from the given list, if not available, select other cases (अन्य प्रकरण).
- Detailed Application Form (आवेदन पत्र का विस्तृत विवरण) – Provide detailed information about the issue or complaint. Also, give the information of address, department and concerns in brief. Do not use these (<>`=’~%”*^$&#()~) characters.
Step 6: Provide the Complaint/Demand/Suggestion Area/Address Information (शिकायत/मांग/सुझाव क्षेत्र की जानकारी):
- Region(क्षेत्र) – Select the one option from rural (ग्रामीण) or urban (नगरीय).
- District (जनपद) – Select your district.
- If selected rural: Select these options of your address; Tahsil (तहसील), Block (विकास खण्ड), Gram Panchayat (ग्राम पंचायत), Revenue Gram (राजस्व ग्राम), Police Station (थाना).
- If selected Urban: Select the Type of Urban Region (नगरीय क्षेत्र का प्रकार); Municipal Corporation ( नगर निगम), Municipal Corporation / Municipality ( नगर महापालिका / पालिका), Nagar Panchayat ( नगर पंचायत). Now, Select, District (जनपद), City/Town (नगर), Ward / Mohalla (वार्ड/मोहल्ला), Police Station (थाना).
- Residential Address (आवासीय पता) – Provide the complete address (Permanent or current address) where you live or issue has occurred.
Step 7: Provide the Document of reference and description of old references:
- Pre-reference number (if any) (पूर्व सन्दर्भ संख्या(यदि है तो)) – Click on the box if you have any reference number of the previous complaint. If you don’t have it, keep empty.
- For uploading the application and related documents (आवेदन एवम् सम्बंधित दस्तावेज अपलोड करने हेतु) – Click on the ‘choose file’ to upload the supportive documents. You can upload documents in PDF/JPG/JPEG/PNG format only. The maximum size of the file can be 500 KB.
Step 8: Finally, click on the Save complaint/reference (सन्दर्भ सुरक्षित करें) button. Note down the complaint reference number to track the status of your complaint.
Step 9: Visit to track the complaint status: Track Complaint Status (सन्दर्भ की स्थिति देखें)
Provide the following details to track the status:
- Complaint Reference Number (शिकायत संख्या) – Enter the reference number from the message of your successful submission of your previous complaint.
- Mobile Number or E-mail id (मोबाइल नंबर या ई-मेल आईडी): Enter your registered mobile number or e-mail then enter the captcha.
Finally, click on the submit button (सबमिट करे) and check the status of your complaint.
Step 10: If your complaint is not resolved within the given time period. You can send a reminder or can file a complaint against the resolution.
If you have an issue regarding the services of the Central Government then visit CPGRAMS to lodge a grievance.
Resolution Period
List of the types of complaints to the concerned Department/Ministries and time taken to resolve a case:
1. Additional Energy Resources Department:
| Category of Complaint | Post and Redressal Time |
| Poor construction work/Lack of quality/Delay | Project Officer – 15 Days |
| Information regarding the non-functionality of the already established alternative power plant and plant | Project Officer – 15 Days |
| Corruption/Financial irregularities/Actions – Negligence/Investigation in Departmental Schemes/Plans | Director – 15 Days |
| Rooftop Solar Plant Solar Power Projects Information for setting up Mini-Grid Solar Plants | Director – 15 Days |
| Information Regarding Setting Up of Alternative Energy Plants | Project Officer – 15 Days |
| Service/Selection/Salary Related/Deceased Dependent Related | Director – 15 Days |
| Solar Plant/Park/Micro Grid/Electrification Related | Project Officer – 15 Days |
| Solar Light/Panel /Fan /Water Pump Etc | Project Officer – 15 Days |
| Transfer/Vacancy/Deputation | Director – 15 Days |
| Other Case | Director – 15 Days |
| Category of Complaint | Post and Redressal Time |
| Subjects of Demand for Minority Welfare Scholarship | District Minority Welfare Officer – 30 Days |
| Financial Assistance for Marriage of Daughters of Poor Persons from Minority Community | District Minority Welfare Officer – 15 Days |
| Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc. | Additional Chief Secretary/Principal Secretary/Secretary – 30 Days |
| The Boundary Wall of Graveyard | District Minority Welfare Officer – 15 Days |
| Substandard construction work/Lack of quality/delay | District Minority Welfare Officer – 15 Days |
| Scholarship/Fee Reimbursement Demand/Grievance | District Minority Welfare Officer – 15 Days |
| Corruption/financial irregularities/Actions – negligence/Investigation in departmental Scheme | District Minority Welfare Officer – 15 Days |
| Madrasa Minority Institution Recognition Appointment Salary Etc. | District Minority Welfare Officer – 15 Days |
| Recognition/Appointment/Salary etc. of Madrasa/Waqf Property/Minority Institution | District Minority Welfare Officer – 15 Days |
| The boundary wall of waqf property, graveyard etc. | District Minority Welfare Officer – 15 Days |
| Demand for financial sanction/Release of funds | District Minority Welfare Officer – 15 Days |
| Service/Selection/Salary Related/Deceased Dependent Related | District Minority Welfare Officer – 15 Days |
| Transfer/Vacancy/Deputation | District Minority Welfare Officer – 15 Days |
| Matters related to the Haj pilgrimage | Secretary – 30 Days |
| Other Cases | District Minority Welfare Officer – 15 Days |
3. Infrastructure and Industrial Development:
| Category of Complaint | Post and Redressal Time |
| Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc. | Managing Director – 15 Days |
| Industry Registration related | Regional Manager – 10 Days |
| Debt related | Regional Manager – 10 Days |
| Single/Window Scheme/Plan/Nivesh Mitras | Regional Manager – 10 Days |
| Industrial Development Authority Greater Noida | Chief Executive Officer – 30 Days |
| Industrial Development Authority Noida | Chief Executive Officer – 30 Days |
| Substandard or Poor construction work/Lack of quality/delay | Managing Director – 10 Days |
| Regarding Selection/Allotment | Regional Manager – 10 Days |
| Prime Minister’s Self Employment Scheme | Regional Manager – 10 Days |
| Regarding land Arrangement/Allotment | Regional Manager – 10 Days |
| Yamuna Expressway | Chief Executive Officer – 30 Days |
| Development Authority Greater Noida | Chief Executive Officer – 30 Days |
| Other Cases | Regional Manager – 10 Days |
| Category of Complaint | Post and Redressal Time |
| Related to I.T. Park/ I.T. Hub | Managing Director – 15 Days |
| Regarding e-governance projects/schemes | State Coordinator – 10 Days |
| E. District / S. S. D. G. Scheme | State Coordinator – 10 Days |
| Regarding the official website of the department level/district level of UP | Managing Director – 10 Days |
| Poor or Substandard construction work/Lack of quality/delay | Managing Director – 10 Days |
| Public Facilitation Center/Lokvani Kendra Case | Additional District Magistrate (Finance & Revenue) – 15 Days |
| Regarding providing Wi-Fi/Internet connectivity | Managing Director – 10 Days |
| Other Cases | State Coordinator – 15 Days |
| Category of Complaint | Post and Redressal Time |
| Over Rating | District Excise Officer – 10 Days |
| Shop Move / Shift | District Excise Officer – 15 Days |
| Fake / Illegal Liquor / Liquor Smuggling | District Excise Officer – 10 Days |
| Banned Drug Abuse | District Excise Officer – 10 Days |
| Related to Liquor shop allotment | District Excise Officer – 10 Days |
| Other Cases | Deputy Commissioner of Excise – 10 Days |
6. Housing and Urban Planning:
| Category of Complaint | Post and Redressal Time |
| Related to acquiring/free-hold | Superintendent Engineer – 15 Days |
| Related to no objection certificate | Superintendent Engineer – 15 Days |
| Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc. | Superintendent Engineer – 15 Days |
| Allotment Related | Superintendent Engineer – 15 Days |
| Substandard/Poor construction work/Lack of quality/delay | Property Manager – 15 Days |
| land-use change related | Superintendent Engineer – 15 Days |
| Geo/Property/Land Map related | Superintendent Engineer – 15 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental plans | Commissioner – 15 Days |
| With regard to compensation | District Magistrate – 15 Days |
| Related to the development authority | Vice-Chairman – 15 Days |
| Demand for financial sanction/release of funds | Commissioner – 15 Days |
| Encroachment on properties | Superintendent Engineer – 15 Days |
| Other Cases | Superintendent Engineer – 15 Days |
7. Higher Education Department:
| Category of Complaint | Post and Redressal Time |
| Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc. | Additional Chief Secretary/Principal Secretary/Secretary – 30 Days |
| Illegal recovery by colleges | Registrar – 15 Days |
| Related to teaching in colleges/universities | Registrar – 30 Days |
| Substandard/Poor construction work/Lack of or Low quality / Delay | Registrar – 15 Days |
| Scholarship-related / fee reimbursement | Registrar – 30 Days |
| Related to Hostels | Registrar – 15 Days |
| Exam / Center Related | Registrar – 30 Days |
| Corruption/ financial irregularities/ actions – negligence/ investigation in departmental Schemes | Registrar – 30 Days |
| Establishment of college | Registrar – 30 Days |
| Recognition / Affiliation / Grant Listing | Registrar – 30 Days |
| Demand for financial sanction/ release of funds | Registrar – 30 Days |
| Regarding the operation of the departmental website/application | Director – 7 Days |
| Shortage/Deployment of Teachers/Subject Teachers | Registrar – 15 Days |
| Service/Selection/Salary Related/Deceased Dependent Related | Registrar – 30 Days |
| Transfer/Vacancy/Deputation | Director – 15 Days |
| Other Cases | Registrar – 15 Days |
8. Horticulture and Food Processing:
| Category of Complaint | Post and Redressal Time |
| Potato Seed | District Horticulture Officer – 4 Days |
| Regarding cold storage | District Horticulture Officer – 10 Days |
| Relating to processed food units | Deputy Director – 10 Days |
| Departmental Nurseries / Plant Availability | District Horticulture Officer – 5 Days |
| Regarding the operation of the departmental website/application | Director – 10 Days |
| Other Cases | District Horticulture Officer – 7 Days |
| Category of Complaint | Post and Redressal Time |
| Electricity bill after incorrect bill/ disconnection /meter bad | Executive Engineer, Electrical – 7 Days |
| Transformer – failure/ low capacity/ demand for a new transformer | Executive Engineer, Electrical – 7 Days |
| Regarding new connection/electrical load approval/PD | Executive Engineer, Electrical – 1 Days |
| Power supply or voltage reduction/providing / cut off | Executive Engineer, Electrical – 15 Days |
| Demand for electricity poles/poles and lines shifting/removing | Executive Engineer, Electrical – 30 Days |
| Electricity theft | Executive Engineer, Electrical – 30 Days |
| Other Cases | Executive Engineer, Electrical – 7 Days |
10. Agricultural Marketing and Foreign Trade:
| Category of Complaint | Post and Redressal Time |
| Forwarding of Certificate of Authorization for new applications of AGMARK Classification of AGRICULTURE FOODS to the Government of India | Senior Agricultural Marketing Inspector – 15 Days |
| Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc. | Senior Agricultural Marketing Inspector – 15 Days |
| Complaint of poor construction in Janeshwar Mishra village | Deputy Director (Construction) – 10 Days |
| Shops, godowns and plot distribution/selection related | Secretary Market Committee – 10 Days |
| Forwarding the recommendation of the District Committee received from the Member Secretary, Inspector, for physical verification of the Export Rice Exporting Firm. | Senior Agricultural Marketing Inspector – 15 Days |
| Export related | Secretary Market Committee – 10 Days |
| Market tax/duty | Secretary Market Committee – 10 Days |
| Mandi Road / Link Road Construction | Deputy Director (Construction) – 10 Days |
| Lack of facilities | Secretary Market Committee – 10 Days |
| Related to Haat/Agriculture Market Yard | Secretary Market Committee – 10 Days |
| Other Cases | Senior Agricultural Marketing Inspector – 15 Days |
| Category of Complaint | Post and Redressal Time |
| License for Fertilizers/Seeds/Pesticides | District Agriculture Officer – 15 Days |
| Regarding the demand for Kisan credit card or loan waiver | District Agriculture Officer – 30 Days |
| license for pesticide Related | District Agriculture Defense Officer – 15 Days |
| Insecticides related | District Agriculture Defense Officer – 15 Days |
| Agricultural Equipment/ Equipment Grant | Deputy Director, Agriculture Department – 7 Days |
| Agriculture Loan/ Kisan Credit Card | District Agriculture Officer – 15 Days |
| Transfer of grant money to the bank account through DBT in agricultural schemes | Deputy Director, Agriculture Department 7 Days |
| Regarding the demand for manure or seed | District Agriculture Defense Officer – 30 Days |
| Fertilizer Distribution/Allotment | District Agriculture Officer – 7 Days |
| Seedlings/Seed Distribution | District Agriculture Officer – 7 Days |
| Crop Insurance Scheme / Relief Grant | Deputy Director, Agriculture Department – 7 Days |
| Corruption/ financial irregularities / Actions – negligence/ investigation in departmental plans | District Agriculture Officer – 15 Days |
| Soil Testing Related | District Agriculture Officer – 15 Days |
| Service/Selection/Salary Related/Deceased Dependent Related | Deputy Director, Agriculture Department – 15 Days |
| Transfer/Vacancy/Deputation | Deputy Director, Agricultural Extension – 15 Days |
| Other Cases | Deputy Director, Agriculture Department – 15 Days |
12. Agricultural Education And Research:
| Category of Complaint | Post and Redressal Time |
| Establishment of Agricultural College/Institute | Director-General – 20 Days |
| Krishi Vigyan Kendra Level Facility | Director-General – 15 Days |
| Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc. | Director-General – 15 Days |
| Substandard construction work/Lack of quality/delay | Director-General – 15 Days |
| Corruption/ financial irregularities/ actions – negligence/ investigation in departmental plans | Director-General – 15 Days |
| Demand for financial sanction/release of funds | Director-General – 15 Days |
| Subject/Faculty Opening | Director-General – 15 Days |
| Service/Selection/Salary Related/Deceased Dependent Related | Director-General – 10 Days |
| Transfer/Vacancy/Deputation | Director-General – 15 Days |
| Other Cases | Director-General – 15 Days |
13. Khadi and Village Industry:
| Category of Complaint | Post and Redressal Time |
| Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc. | District Village Industries Officer – 10 Days |
| Loan-related/financial help from banks | District Village Industries Officer – 10 Days |
| Village Industries Employment Scheme | District Village Industries Officer – 10 Days |
| Substandard construction work/Lack of quality/delay | District Village Industries Officer – 10 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental Schemes | District Village Industries Officer – 10 Days |
| Financial sanction/release of funds Demand |
District Village Industries Officer – 10 Days |
| Service/Selection/Salary Related/Deceased Dependent Relatives | District Village Industries Officer – 10 Days |
| Transfer/Vacancy/Deputation | District Village Industries Officer – 10 Days |
| Other Cases | District Village Industries Officer – 10 Days |
14. Food and Ration Department:
| Category of Complaint | Post and Redressal Time |
| Regarding irregularity/investigation / wrong investigation / black marketing of fair rate seller | Supply Inspector-30 Days |
| Purchase of Wheat/Paddy | District Food and Marketing Officer – 20 Days |
| Weight Measurement/Weighed Down Related | Senior Inspector, Legal Metrology (Weights and Measures) – 15 Days |
| Appointment of selected fair rate vendor / long vacancy | District Supply Officer – 30 Days |
| Hoarding/Black Marketing | District Supply Officer – 25 Days |
| Regarding charging more than the price (MRP) mentioned on the package of canned material | Senior Inspector, Legal Metrology (Weights and Measures) – 15 Days |
| Regarding the demand for new wheat or paddy procurement centre | District Food and Marketing Officer – 25 Days |
| Regarding the demand for eligible households or Antyodaya ration card | Supply Inspector-30 Days |
| Regarding the complaint of low weighing/impurity at the petrol pump | District Supply Officer – 30 Days |
| Other matters related to measurement | Senior Inspector, Legal Metrology (Weights and Measures) – 15 Days |
| Regarding the demand for LPG connection | District Supply Officer – 30 Days |
| Regarding complaint of LPG less weighing/supply | Supply Inspector-30 Days |
| Ration Card (BPL/APL/Antyodaya) / Issue of Ration Card to ineligible persons | Supply Inspector-30 Days |
| Irregularity or overpricing in the distribution of ration and kerosene | Supply Inspector-25 Days |
| Regarding the operation of the departmental website/application | Commissioner – 7 Days |
| Other Cases | District Supply Officer – 7 Days |
15. Food Security and Drug administration:
| Category of Complaint | Post and Redressal Time |
| Related to pharmaceutical/drug license | Drug Inspector – 7 Days |
| Regarding food license | Designated Officer – 7 Days |
| sale of counterfeit/fake drugs | Drug Inspector – 7 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental schemes | Officer-in-charge – 7 Days |
| Sale of adulterated food | Designated Officer – 7 Days |
| Regarding the operation of the departmental website/application | Additional Commissioner – 7 Days |
| Other Cases | Designated Officer – 7 Days |
| Category of Complaint | Post and Redressal Time |
| Substandard/Poor construction work/Lack of quality/delay | District Sports Officer – 15 Days |
| Instructor/Coach Deployment | District Sports Officer – 15 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental plans | District Sports Officer – 15 Days |
| Demand for financial sanction/release of funds | District Sports Officer – 15 Days |
| Aid/Grant | District Sports Officer – 15 Days |
| Service/Selection/Salary Related/Deceased Dependent Relatives | District Sports Officer – 15 Days |
| Regarding construction/expansion/repair facilities of stadium/playground | District Sports Officer – 15 Days |
| Transfer/Vacancy/Deputation | Director – 15 Days |
| Regarding Sports Hostel | District Sports Officer – 15 Days |
| Other Cases | District Sports Officer – 15 Days |
17. Home and Encryption (Ministry of Home Affairs):
| Category of Complaint | Post and Redressal Time |
| CBCID Enquiry/Interpretation/Case Transfer/Case Refund | Senior / Superintendent of Police – 30 Days |
| Any complaint related to FIR (Non-registration of FIR / Arrest / Nomination / Investigation etc.) | SHO / Inspector In-Charge – 90 Days |
| Registering an FIR | SHO / Inspector In-Charge – 7 Days |
| Proceeding on FIR | SHO / Inspector In-Charge – 30 Days |
| Gunner/Bodyguard | Senior / Superintendent of Police – 7 Days |
| Wrong FIR registered / Wrong nomination | SHO / Inspector In-Charge – 30 Days |
| Substandard/Poor construction work, lack of quality, delay in construction work related to the Police department | Senior / Superintendent of Police – 30 Days |
| Domestic Violence / Sexual Harassment / Rape / Molestation / Female Harassment | SHO / Inspector In-Charge – 30 Days |
| The complaint application letter is given by public | SHO / Inspector In-Charge – 30 Days |
| Regarding ethnic/religious/communal | SHO / Inspector In-Charge – 7 Days |
| Traffic | SHO / Inspector In-Charge – 30 Days |
| Verification for Contract License | SHO / Inspector In-Charge – 15 Days |
| Regarding the violation of noise pollution rules | SHO / Inspector In-Charge – 30 Days |
| Passport Verification & Character Verification | SHO / Inspector In-Charge – 15 Days |
| Complaint application against police | Circle Officer / Assistant Commissioner of Police – 30 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental plans | Circle Officer / Assistant Commissioner of Police – 30 Days |
| Harassment by Mafia/Dabangs/to create fear in the Society/Hooliganism/collection of Goonda tax | SHO / Inspector In-Charge – 30 Days |
| Return case | Senior / Superintendent of Police – 30 Days |
| Regarding the operation of the departmental website/application | Director-General – 10 Days |
| Arms License / Renewal | SHO / Inspector In-Charge – 15 Days |
| Service/Selection/Salary Related/Deceased Dependent Related | Senior / Superintendent of Police – 30 Days |
| Disputes regarding property / land / way / drain etc. | SHO / Inspector In-Charge – 30 Days |
| Custodial death/police atrocities/abuse cases | Circle Officer / Assistant Commissioner of Police – 30 Days |
| Other Cases | SHO / Inspector In-Charge – 30 Days |
18. Rural Engineering Service Department:
| Category of Complaint | Post and Redressal Time |
| Substandard/Poor construction work/Lack of quality/delay | Executive Engineer – 15 Days |
| Irregularities in Tender | Executive Engineer – 15 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental schemes | Executive Engineer – 15 Days |
| Regarding Lohia Gram Construction | Executive Engineer – 15 Days |
| Other Cases | Executive Engineer – 15 Days |
19. Rural Development Department:
| Category of Complaint | Post and Redressal Time |
| DRDA related | Project Director, District Rural Development Agency – 15 Days |
| N.R.L.M Related/Group Formation and Financing | Block Development Officer – 15 Days |
| Regarding eligibility and ineligibility of SECC 2011 | Project Director, District Rural Development Agency – 15 Days |
| Excavation or cleaning of the village pond | Block Development Officer – 15 Days |
| Substandard/Poor construction work/Lack of quality/delay | Block Development Officer – 15 Days |
| Regarding the creation of a new development block/gram panchayat | Commissioner – 30 Days |
| Demand for new hand pump | Block Development Officer – 30 Days |
| In relation to the demand for a water tank or drinking water pipelines or culverts | Block Development Officer – 15 Days |
| Drinking-Water Scheme / Water Tank Related | District Development Officer – 30 Days |
| Related to Prime Minister’s Gram Sadak Scheme / Road related | Project Director, District Rural Development Agency – 30 Days |
| In relation to the Prime Minister’s Rural Housing Scheme (PM Awas Yojana) | Block Development Officer – 15 Days |
| Regarding the demand for housing in the Prime Minister’s Rural Housing Scheme | Block Development Officer – 30 Days |
| Non-availability of work/employment generation in MNREGA | Block Development Officer – 7 Days |
| Job card related to MNREGA / Fake payment of MNREGA workers. | Block Development Officer – 7 Days |
| Any case related to payment of wages in MNREGA – non-payment/fake payment/short payment/non-payment etc. | Block Development Officer – 7 Days |
| Lohia Awas Construction | Project Director, District Rural Development Agency – 15 Days |
| MLA fund / MP fund | Project Director, District Rural Development Agency – 15 Days |
| In respect of encroachment or possession of departmental property or land | Block Development Officer – 15 Days |
| Socio/Economic and Caste Census (SECC) | Project Director, District Rural Development Agency – 15 Days |
| Regarding Hand pump | Block Development Officer – 15 Days |
| Other Cases | Block Development Officer – 10 Days |
| Category of Complaint | Post and Redressal Time |
| KGMU related case | Registrar – 7 Days |
| SGPGI case | Director – 7 Days |
| Facilities in hospitals | Principal, Medical College – 10 Days |
| Regarding allocation/ establishment/ renovation of land/ funds for hospitals/institutions | Director-General – 10 Days |
| Related to unrecognized or fake medical colleges | Director-General – 30 Days |
| Substandard construction work/Lack of quality/delay | Director-General – 10 Days |
| Regarding the quality of medical education | Principal, Medical College – 15 Days |
| Problems raised by students | Principal, Medical College – 10 Days |
| Shortage/Deployment of doctors/staff | Principal, Medical College – 10 Days |
| Free medicine /test diagnosis | Principal, Medical College – 7 Days |
| Examination and result related matters | Director-General – 15 Days |
| In respect of encroachment or possession of departmental property or land | Director-General – 15 Days |
| Other Cases | Principal, Medical College – 10 Days |
21. Medical Health and Family Welfare:
| Category of Complaint | Post and Redressal Time |
| Lack of basic facilities in the hospital | Chief Medical Superintendent (District Hospital) – 15 Days |
| Availability/shortage of medicines in hospitals/prescription of outpatients | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Ayushman Bharat-Pradhan Mantri Jan Arogya Yojana | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Asha/Asha Bahu/ASHA related case | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Non-compliance with the standard of treatment | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Related to ANM Sub Center | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Ambulance service | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Drugs / Pathological test / Ultrasound case | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Substandard construction work/Lack of quality/delay | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Physicians’ private practice | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Medical Staff not Coming on time | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Shortage/ posting/ availability of doctors/ staff | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Matters relating to Janani Suraksha Yojana | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Regarding Certificate of Disability | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Inauguration/requisition/construction/land allotment of a new hospital | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Consideration for eligible services/s schemes with an incentive amount | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Pandit Deendayal Upadhyay State Employees Cashless Medical Facility | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Prime Minister’s Bharatiya Jan Aushadhi Project | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Administrative procedures | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Corruption/Bribery | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Corruption / financial irregularity/ negligence / investigation in works-departmental schemes | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| CM Jan Arogya Campaign | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Misbehaviour / Negligence / Illegal Recovery and Practice by Medical Staff | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Demand for financial sanction/ release of funds | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| In respect of encroachment or possession of departmental property or land | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Poor quality of services | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Non-availability of services | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Service/Selection/Salary Related/Deceased Dependent Relatives | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Regarding contract Ayush doctors | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Transfer/Vacancy/Deputation | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Regarding sanitary | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
| Other Cases | Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days |
22. Sugar Industry and Sugarcane Development:
| Category of Complaint | Post and Redressal Time |
| Regarding delay/irregularity/reduction in sugarcane purchase/non-receipt of sugarcane slip | District Sugarcane Officer – 10 Days |
| Related to middlemen in sugarcane purchase | District Sugarcane Officer – 10 Days |
| Substandard construction work/Lack of quality/delay | District Sugarcane Officer – 15 Days |
| Sugar Mill (Cooperative/Private) Operation/Payment Related | District Sugarcane Officer – 15 Days |
| Corruption / financial irregularities/ actions – negligence/ investigation in departmental plans | District Sugarcane Officer – 10 Days |
| Regarding the operation of departmental website/application | District Sugarcane Officer – 7 Days |
| Other Cases | District Sugarcane Officer – 10 Days |
23. Handicapped People Empowerment Department:
| Category of Complaint | Post and Redressal Time |
| Free travel facility to Divyangjan in UP State Road Transport Corporation buses | District Disability Empowerment Officer – 90 Days |
| Regarding loan scheme | District Disability Empowerment Officer – 90 Days |
| Leprosy Pension | District Disability Empowerment Officer – 90 Days |
| Prostheses/Accessories | District Disability Empowerment Officer – 90 Days |
| Grants to NGOs | District Disability Empowerment Officer – 90 Days |
| Regarding the demand for handicapped public pension | District Disability Empowerment Officer – 90 Days |
| Divyang Marriage Incentive Award Scheme | District Disability Empowerment Officer – 30 Days |
| Bachpan Day-Care Center | District Disability Empowerment Officer – 90 Days |
| Training Center with Mentally Retarded Shelter | District Disability Empowerment Officer – 90 Days |
| Regrading handicapped pension | District Disability Empowerment Officer – 90 Days |
| Special school | District Disability Empowerment Officer – 90 Days |
| Surgical Scheme | District Disability Empowerment Officer – 90 Days |
| Integrated Disabled School Establishment | District Disability Empowerment Officer – 90 Days |
| Other Cases | District Disability Empowerment Officer – 30 Days |
24. Milk & Dairy Development Department:
| Category of Complaint | Post and Redressal Time |
| Regarding the nomination of a member in the Uttar Pradesh State Milk Council | Commissioner – 30 Days |
| Regarding nominating the members of the Interim Management Committee constituted in the milk committees | Manager / Principal Manager – 30 Days |
| UP State Milk Council to nominate members to constitute interim management committee in milk committees | Manager / Principal Manager – 30 Days |
| Demand to open new centres / nondairy plants | Manager / Principal Manager – 30 Days |
| Demand to open new milk committee bulk milk cooler | Manager / Principal Manager – 30 Days |
| Parag Milk Center / Milk Price Payment | Manager / Principal Manager – 30 Days |
| Demand to open Parag Milk Selling Center | Manager / Principal Manager – 30 Days |
| Corruption/financial irregularity/ negligence/ investigation in works-departmental plans | Manager / Principal Manager – 45 Days |
| Demand for financial sanction / release of funds | Manager / Principal Manager – 30 Days |
| Milk price payment of cooperatives | Manager / Principal Manager – 15 Days |
| Transfer related PCDF Ltd. | Manager / Principal Manager – 30 Days |
| Other Cases | Manager / Principal Manager – 10 Days |
| Category of Complaint | Post and Redressal Time |
| Other Cases | District Magistrate – 15 Days |
| Kailash Mansarovar Yatra | District Magistrate – 15 Days |
| Substandard construction work/Lack of quality/delay | District Magistrate – 15 Days |
26. Urban Development and Urban Employment & Poverty Elimination:
| Category of Complaint | Post and Redressal Time |
| Substandard construction work/Lack of quality/delay | Municipal Commissioner – 15 Days |
| Complaint related to water corporation | Executive Engineer – 15 Days |
| Duda Suda related | Project Officer, Duda – 15 Days |
| Demand for new municipal | District Magistrate – 30 Days |
| Municipal corporation illegal parking recovery complaint | Zonal Officer – 7 Days |
| In relation to the encroachment or possession of the departmental property or land of the Municipal Corporation. | Municipal Commissioner – 30 Days |
| Regarding rthe emoval of illegal encroachment and encroachment in Municipal Corporation | Municipal Commissioner – 30 Days |
| Illegal construction in Municipal Corporation | Municipal Commissioner – 30 Days |
| Stray animal related in the municipal corporation | Municipal Commissioner – 7 Days |
| Garbage, dirt cleaning and sanitation workers in Municipal Corporation | Municipal Commissioner – 7 Days |
| House Tax / Water Tax in Municipal Corporation | Municipal Commissioner – 15 Days |
| Tehbazari in Municipal Corporation | Municipal Commissioner – 15 Days |
| Demand for laying new sewer line in Municipal Corporation | Municipal Commissioner – 15 Days |
| Park / Parking related in Municipal Corporation | Municipal Commissioner – 15 Days |
| Regarding drinking water in Municipal Corporation | Municipal Commissioner – 7 Days |
| Municipal lighting system | Municipal Commissioner – 7 Days |
| Regarding Certificate in Municipal Corporation | Municipal Commissioner – 30 Days |
| Corruption in the municipal corporation, financial irregularity/negligence in works/departmental plans investigation | Municipal Commissioner – 30 Days |
| Map of house/establishment in Municipal Corporation | Municipal Commissioner – 30 Days |
| Dead animal problem in the municipal corporation | Additional Municipal Commissioner – 1 Day |
| Road Excavation / Water logging in Municipal Corporation | Municipal Commissioner – 15 Days |
| Regarding construction/repair of road/road/CC road/footpath etc. in Municipal Corporation | Municipal Commissioner – 30 Days |
| Cleaning of sewer / drain-drain or sewer / drain-drain choke or sewer / drain-drain overflow in the municipal corporation | Municipal Commissioner – 15 Days |
| Other matters related to Municipal Corporation | Municipal Commissioner – 15 Days |
| In relation to encroachment or possession of departmental property or land of Municipality and Nagar Panchayat. | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Illegal construction in Nagar Palika/ Nagar Panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Demand for laying new sewer line in Nagar Palika Nagar Panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Regarding parking in Nagar Palika Nagar Panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Arrangement of lighting in Nagar Palika Nagar Panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Regarding Certificate in Nagar Palika Nagar Panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Corruption in Municipality, Nagar Panchayat, Financial irregularities, Negligence investigation in departmental schemes | Executive Officer, Nagar Panchayat / Municipality – 30 Days |
| Map of house establishment in Nagar Palika Nagar Panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Road excavation water logging in Nagar Palika Nagar Panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Regarding repair of the road, CC road, footpath etc. in Nagar Palika Nagar Panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Cleaning of sewer line in Nagar Palika Nagar Panchayat Sewer choke or sewer overflow | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Regarding drinking water from Nagar Palika Nagar Panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Other matters related to Nagar Palika Nagar Panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Related to house tax and water tax related to the municipal town council | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Delay in poor quality construction work related to Municipality Nagar Panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Tehbazari related to Nagar Palika Nagar Panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Days |
| Relating to stray animals in the municipality | Executive Officer, Nagar Panchayat / Municipality – 7 Days |
| Garbage, dirt cleaning and sanitation workers in the municipality | Executive Officer, Nagar Panchayat / Municipality – 7 Days |
| Problems related to dead animals in the municipality | Executive Officer, Nagar Panchayat / Municipality – 1 Day |
| In relation to illegal occupation and removal of encroachment in the municipality or panchayat | Executive Officer, Nagar Panchayat / Municipality – 15 Day |
| Corruption / financial irregularities / actions – negligence / investigation in departmental plans | Executive Officer, Nagar Panchayat / Municipality – 15 Day |
| Regarding the demand for new hand pumps for urban area | Executive Officer, Nagar Panchayat / Municipality – 30 Day |
| Regarding the demand for sewer drains or CC roads for urban areas | Executive Officer, Nagar Panchayat / Municipality – 30 Day |
| Regarding the demand for water tanks or drinking water pipelines or culvert for urban areas | Executive Officer, Nagar Panchayat / Municipality – 30 Day |
| Regarding the demand for housing in the Prime Minister or Chief Minister Awas Yojana for urban areas | Project Officer, Duda – 30 Days |
| Regarding the demand for construction of toilets under the Swachh Bharat Mission for urban areas | Executive Officer, Nagar Panchayat / Municipality – 30 Day |
| Other Cases | Executive Officer, Nagar Panchayat / Municipality – 15 Day |
| Category of Complaint | Post and Redressal Time |
| Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc. | Director – 15 Days |
| Land allotment/acquisition for airport construction/expansion | Director – 15 Days |
| Substandard construction work/Lack of quality/delay | Director – 15 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental plans | Director – 15 Days |
| Demand for financial sanction/release of funds | Director – 15 Days |
| Regarding the operation of the departmental website/application | District Magistrate – 10 Days |
| Service/ Selection/ Salary Related/Deceased Dependent Related | Director – 15 Days |
| Transfer/Vacancy/Deputation | Director – 15 Days |
| Related to Transferred | Director – 15 Days |
| Other Cases | Director – 15 Days |
28. Panchayati Raj Department:
| Category of Complaint | Post and Redressal Time |
| Related to Regional Panchayat | Assistant Development Officer – 15 Days |
| Misuse of village fund | District Panchayat Raj Officer – 30 Days |
| Regarding organizing the meetings of Gram Panchayat and Gram Sabha | District Panchayat Raj Officer – 30 Days |
| Construction and maintenance of other public properties of Gram Panchayats | Assistant Development Officer – 30 Days |
| Related to Village Secretary / Gram Panchayat Officer | Assistant Development Officer – 30 Days |
| Sanitation system / Safai Karamcharis in villages | Assistant Development Officer – 7 Days |
| Substandard/Poor construction work/Lack of quality/delay | District Panchayat Raj Officer – 30 Days |
| Birth-Death Certificate/Family Register Copy/Amendment | District Panchayat Raj Officer – 15 Days |
| Relating to the Zila Panchayat | Additional Chief Officer – 7 Days |
| Demand for new hand pump | District Panchayat Raj Officer – 30 Days |
| Regarding the demand for Nala Nali Khadnja or CC road within the village | District Panchayat Raj Officer – 30 Days |
| construction related to drain / Nali / pavement | District Panchayat Raj Officer – 30 Days |
| Delimitation, Mapping of Land | Assistant Development Officer – 7 Days |
| Regarding the construction of the Panchayat building | District Panchayat Raj Officer – 30 Days |
| relating to the Pradhan/Sarpanch | District Panchayat Raj Officer – 15 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental plans | Deputy Director, Panchayat – 30 Days |
| Street Lighting | Assistant Development Officer – 15 Days |
| Demand for financial sanction/release of funds | District Panchayat Raj Officer – 30 Days |
| Compliance Report of Departmental Instructions | District Panchayat Raj Officer – 30 Days |
| In respect of encroachment or possession of departmental property or land | Assistant Development Officer -30 Days |
| In relation to road connectivity, culvert, Khadanja/Pavement, Nali, drain etc., construction, repair, etc. | District Panchayat Raj Officer – 30 Days |
| Swachh Bharat Mission – Demand for construction of toilets | Assistant Development Officer – 7 Days |
| Swachh Bharat Mission – Irregularities and corruption in the construction of toilets | Assistant Development Officer – 7 Days |
| Other cases related to Swachh Bharat Mission | District Panchayat Raj Officer – 15 Days |
| hand pump repair and rebore | Assistant Development Officer – 15 Days |
| Other Cases | District Panchayat Raj Officer – 15 Days |
| Category of Complaint | Post and Redressal Time |
| Regarding the IWMP scheme | Chief Executive Officer – 10 Days |
| Corruption/Financial Irregularities/Works- Negligence/investigation in departmental plans | Chief Executive Officer – 10 Days |
| Regarding U.P. Sodic Land Reclamation Project | Managing Director – 10 Days |
| Regarding the operation of the departmental website/application | Managing Director – 7 Days |
| User Reform Scheme with the help of World Bank | Managing Director – 15 Days |
| Other Cases | Chief Executive Officer – 10 Days |
30. Transportation Department:
| Category of Complaint | Post and Redressal Time |
| Other matters related to Transport Commissioner, Uttar Pradesh | Assistant Divisional Transport Officer – 5 Days |
| Challan-related complaint case | Assistant Divisional Transport Officer – 5 Days |
| Cases related to the operation of illegal buses / trucks / tempos and other illegal vehicles | Assistant Divisional Transport Officer – 7 Days |
| Driving license issue | Assistant Divisional Transport Officer – 7 Days |
| Case related to overloading in bus / truck / tempo / other vehicles | Assistant Divisional Transport Officer – 7 Days |
| Corruption/financial irregularity/ negligence/ investigation in works-departmental Schemes | Assistant Divisional Transport Officer – 7 Days |
| Vehicle Registration / Permit Case | Assistant Divisional Transport Officer – 7 Days |
| Other case roadways | Assistant Regional Manager – 5 Days |
| Case related to ETS and smart card of Transport Corporation | Assistant Regional Manager – 5 Days |
| Cases related to cleanliness and public facilities in Roadways Bus Stands and Roadways Buses of Transport Corporation | Assistant Regional Manager – 5 Days |
| Case related to buses contracted with Transport Corporation | Assistant Regional Manager – 5 Days |
| Case related to roadways bus accidents | Assistant Regional Manager – 5 Days |
| Regarding roadways bus operation | Assistant Regional Manager – 5 Days |
| Case related to online and offline ticket booking of roadways buses | Assistant Regional Manager – 5 Days |
| Regarding the operation of the departmental website/application | Assistant Regional Manager – 5 Days |
| Other cases, related to Managing Director Transport Corporation / Roadways Bus | Assistant Regional Manager – 7 Days |
| Substandard construction work/Lack of quality/delay | Assistant Regional Manager – 7 Days |
| Demand for the operation of roadways buses of Transport Corporation on new routes | Assistant Regional Manager – 7 Days |
| Case relating to driver operator of Transport Corporation ( Roadways Bus ). | Assistant Regional Manager – 7 Days |
| Service/Selection/Salary Related/Deceased Dependent Related | Assistant Regional Manager – 7 Days |
| Transfer/Vacancy/Deputation | Assistant Regional Manager – 7 Days |
| Other Cases | Assistant Divisional Transport Officer – 5 Days |
| Category of Complaint | Post and Redressal Time |
| Organizing Matters (Fairs and Festivals) | Director-General – 7 Days |
| Substandard construction work/Lack of quality/delay | Director-General – 7 Days |
| Fraud / Misconduct by Shopkeeper / Guide / Hotel Professional / Tour Operator | Director-General – 7 Days |
| Directorate of Tourism, Uttar Pradesh | Director-General – 7 Days |
| Beautification / Repair / Development Case of Tourist Place | Director-General – 7 Days |
| Regarding the operation of the departmental website/application | Director-General – 7 Days |
| Other Cases | Director-General – 7 Days |
32. Environment, Forest and Climate change Department:
| Category of Complaint | Post and Redressal Time |
| Illegal Jigsaw Machine Operation | Divisional Forest Officer – 10 Days |
| Illegal mining | Divisional Forest Officer – 10 Days |
| Illegal hunting | Divisional Forest Officer – 10 Days |
| Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc. | Divisional Forest Officer – 10 Days |
| Briquette kilns | District Magistrate – 10 Days |
| Details related to UP Forest Corporation | Divisional Logging Manager – 10 Days |
| Substandard construction work/Lack of quality/delay | Divisional Forest Officer – 10 Days |
| Illegal felling of forest/timber | Divisional Forest Officer – 10 Days |
| Wild Animal Problem | Divisional Forest Officer – 10 Days |
| Bird Sanctuary Declared Area/Green Belt Developed Area/Tiger Protected Area | Divisional Forest Officer – 10 Days |
| Environmental Clearance | District Magistrate – 10 Days |
| Pollution Control | District Magistrate – 10 Days |
| Unauthorized use of plastic bags | District Magistrate – 10 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental plans | Divisional Forest Officer – 10 Days |
| Demand for financial sanction/release of funds | Divisional Forest Officer – 10 Days |
| Tree Cutting Permit | Divisional Forest Officer – 10 Days |
| Tree planting | Divisional Forest Officer – 10 Days |
| Boundary / Forest land dispute / Forest Rights Act | Divisional Forest Officer – 10 Days |
| Service/Selection/Salary Related/Deceased Dependent Relatives | Divisional Forest Officer – 10 Days |
| Contaminated river | District Magistrate – 10 Days |
| Transfer/Vacancy/Deputation | Divisional Forest Officer – 10 Days |
| Other Cases | Divisional Forest Officer – 10 Days |
| Category of Complaint | Post and Redressal Time |
| Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc. | Chief Veterinary Officer – 30 days |
| Artificial Insemination | Chief Veterinary Officer – 7 days |
| Tia construction work/decreased quality/delay | Chief Veterinary Officer – 7 days |
| Related to fodder | Chief Veterinary Officer – 15 days |
| Opening a new hospital or health center | Chief Veterinary Officer – 90 days |
| Any Veterinary Complaint | Chief Veterinary Officer – 15 days |
| Animal / Veterinary / Drug availability / Vaccination | Chief Veterinary Officer – 3 days |
| Corruption/Financial Irregularity/Works – Negligence/Investigation in participatory plans | Chief Veterinary Officer – 30 days |
| Demand for financial sanction/release of funds | Chief Veterinary Officer – 10 days |
| Individual Beneficiary Scheme | Chief Veterinary Officer – 7 days |
| Service/Selection/Salary Related/Deceased Dependent Related | Chief Veterinary Officer – 15 days |
| Transfer/Vacancy/Deputation | Chief Veterinary Officer – 30 days |
| Other Cases | Chief Veterinary Officer – 10 days |
34. Backward Class Welfare Department:
| Category of Complaint | Post and Redressal Time |
| Other Backward Classes Minority Backward Classes Excluding Post-Decade Scholarship Scheme | District Backward Classes Welfare Officer – 30 Days |
| Other Backward Classes Excluding Minority Backward Classes Poorvadasam Scholarship Scheme | District Backward Classes Welfare Officer – 30 Days |
| Other Backward Classes Minority Backward Classes Except Marriage Grant Scheme | District Backward Classes Welfare Officer – 30 Days |
| Fee Reimbursement Scheme excluding Other Backward Classes Minorities Backward Classes | District Backward Classes Welfare Officer – 30 Days |
| OBC Computer Training Scheme | District Backward Classes Welfare Officer – 30 Days |
| Regarding caste certificates related to other backward class | District Backward Classes Welfare Officer – 30 Days |
| Regarding the demand of backward class scholarship | District Backward Classes Welfare Officer – 30 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental plans | District Backward Classes Welfare Officer – 30 Days |
| Other Cases | District Backward Classes Welfare Officer – 30 Days |
| Category of Complaint | Post and Redressal Time |
| Affiliation/NOC of Engineering Colleges | Secretary – 15 Days |
| Related to the quality of education or education in engineering colleges | Deputy Secretary – 15 Days |
| Establishment of Polytechnic/Engineering Colleges | Secretary – 15 Days |
| High fees or illegal recovery case in polytechnic | Secretary – 30 Days |
| Reading/ Teaching/Curriculum Related in Polytechnic | Principal – 15 Days |
| Polytechnic exam/result related | Secretary – 15 Days |
| Polytechnic admission | Principal – 15 Days |
| Regarding Education or quality of education in polytechnic | Secretary – 30 Days |
| High fees or illegal recovery cases in technical universities/engineering colleges | Deputy Secretary – 15 Days |
| Related to teaching courses in technical universities/engineering colleges | Deputy Secretary – 15 Days |
| Regarding exam results in technical universities/engineering colleges | Examination Controller – 15 Days |
| Regarding admission in technical university/engineering colleges | Deputy Secretary – 15 Days |
| Technical University / College Degree in Engineering / Marksheet related | Examination Controller – 15 Days |
| Case related to Technical University | Deputy Secretary – 15 Days |
| Other Cases | Secretary – 7 Days |
36. Bal Vikas Seva Evam Pustahar Vibhag:
| Category of Complaint | Post and Redressal Time |
| Distribution of supplementary nutrition | Child Development Project Officer – 15 Days |
| Regarding Aganwadi worker | Child Development Project Officer – 15 Days |
| Fire station operations | Child Development Project Officer – 15 Days |
| Substandard construction work/Lack of quality/delay | Child Development Project Officer – 15 Days |
| Regarding Child Development Project Officer | District Program Officer – 15 Days |
| Regarding District Program Officer | Director – 15 Days |
| Corruption / financial irregularity / negligence / investigation in works-departmental plans | District Program Officer – 15 Days |
| Regarding chief servant | Child Development Project Officer – 15 Days |
| Demand for financial sanction/release of funds | Director – 15 Days |
| Regarding the operation of the departmental website/application | Director – 7 Days |
| Service/Selection/Salary Related/Deceased Dependent Related | District Program Officer – 15 Days |
| Other Cases | Child Development Project Officer – 15 Days |
37. Basic Education Department:
| Category of Complaint | Post and Redressal Time |
| Other case urban area | City Education Officer – 15 Days |
| Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc. | Additional Chief Secretary/Principal Secretary/Secretary – 30 Days |
| Regarding operation of departmental website/application related to SCERT, UP | Director – 10 Days |
| Substandard construction work/Lack of quality/delay | Block Education Officer – 15 Days |
| Regarding scholarship | Block Education Officer – 7 Days |
| Regarding the operation of the departmental website/application related to the examination regulatory authority, Uttar Pradesh. | Secretary, Examination Regulatory Authority – 10 Days |
| Related to Examination Cases | Block Education Officer – 15 Days |
| Text Book distribution | Block Education Officer – 15 Days |
| BTC Admission/Training | Principal – 15 Days |
| Regarding operation of departmental website/application related to Directorate of Basic Education | Director – 10 Days |
| Regarding operation of departmental website/application related to Basic Education Council, Uttar Pradesh | Director – 10 Days |
| Non-preparation of mid-day meal / irregularity in distribution / midday meal is not given according to the menu | Block Education Officer – 7 Days |
| Regarding operation of departmental website/application related to Mid-day Meal Authority, Uttar Pradesh | Director – 10 Days |
| Uniform distribution | Block Education Officer – 7 Days |
| Cook related | Block Education Officer – 7 Days |
| Demand for financial sanction/release of funds | Finance controller – 15 Days |
| Matters related to school management committees | Block Education Officer – 7 Days |
| Lack of facilities in the school | Basic Education Officer – 15 Days |
| Recognition/Grant of Schools | Block Education Officer – 15 Days |
| Complaints of illegal recovery by schools | Block Education Officer – 7 Days |
| Related to the quality of teaching/learning in schools | Block Education Officer – 7 Days |
| Regarding the operation of the departmental website/application | Project Director – 7 Days |
| Any complaint related to teacher | Basic Education Officer – 15 Days |
| Fee Reimbursement Demand/Complaint | Basic Education Officer – 15 Days |
| Regarding the operation of departmental website/application related to Samagra Shiksha Abhiyan | Project Director – 10 Days |
| Other Cases | Block Education Officer – 15 Days |
38. Minerals and Mining Department:
| Category of Complaint | Post and Redressal Time |
| Illegal mining | Mine Inspector – 7 Days |
| Brick kiln | Mine Inspector – 7 Days |
| Lease allotment/renewal/auction of mineral blocks | Mine Inspector – 15 Days |
| Other Cases | Mine Inspector – 7 Days |
| Category of Complaint | Post and Redressal Time |
| Debt related | Assistant Director – 15 Days |
| Fish pond auction | Assistant Director – 15 Days |
| Fishing Haat | Assistant Director – 15 Days |
| Hatchery Development / Seed Production Center | Assistant Director – 15 Days |
| Other Cases | Assistant Director – 7 Days |
| Category of Complaint | Post and Redressal Time |
| Regarding multiplex opening | District Entertainment Tax Officer – 10 Days |
| Other Cases | District Entertainment Tax Officer – 10 Days |
| Category of Complaint | Post and Redressal Time |
| Regarding multiplex opening | District Probation Officer – 30 Days |
| Your friend- belonging to Asha Jyoti Kendra | District Probation Officer – 30 Days |
| Indradhanush, Beti Bachao, Beti Padhao, Sukanya Samridhi etc. related to schemes | District Probation Officer – 30 Days |
| Implementation of UP State Women Empowerment Mission. | District Probation Officer – 30 Days |
| Uttar Pradesh Rani Laxmibai Women and Children Samman Kosh. | District Probation Officer – 30 Days |
| Substandard construction work/Lack of quality/delay | District Probation Officer – 30 Days |
| Financial and legal assistance to women suffering from dowry | District Probation Officer – 30 Days |
| Grant for marriage of daughters of destitute women after the death of husband. | District Probation Officer – 30 Days |
| Award to the couple for remarriage with destitute women after the death of the husband. | District Probation Officer – 30 Days |
| Destitute Women Pension Scheme after the death of husband. | District Probation Officer – 30 Days |
| Corruption/financial irregularity/negligence/investigation in works-departmental Schemes | District Probation Officer – 30 Days |
| Mahila Samakhya Program – Women’s Association, Nari Adalat, Nari Education, Sanjeevani Kendra, Women’s Self Help Group. | District Probation Officer – 15 Days |
| Government Women’s Asylum. | District Probation Officer – 30 Days |
| In relation to the demand for pension of widow or husband death destitute woman | District Probation Officer – 30 Days |
| Implementation of Integrated Child Protection Scheme. | District Probation Officer – 30 Days |
| Service/Selection/Salary Related/Deceased Dependent Related | District Probation Officer – 30 Days |
| Swadhar/Step/Ujjwala Schemes. | District Probation Officer – 30 Days |
| Other Cases | District Probation Officer – 7 Days |
42. Secondary Education Board:
| Category of Complaint | Post and Redressal Time |
| Correcting Incomplete Incorrect Exam Result | Additional Secretary – 60 Days |
| Center Related / Exam Related Cases | District School Inspector – 15 Days |
| Substandard construction work/Lack of quality/delay | District School Inspector – 15 Days |
| Issue of duplicate mark sheet | Additional Secretary – 30 Days |
| Issue of duplicate certificate | Additional Secretary – 30 Days |
| To dispose of canceled examinations | Additional Secretary – 60 Days |
| Issuance of Original Marks Certificate | Additional Secretary – 30 Days |
| Issuance of certificate of origin | Additional Secretary – 30 Days |
| Decision on withheld exam results | Additional Secretary – 60 Days |
| Regarding illegal recovery/excess fees by schools/colleges | District School Inspector – 15 Days |
| Accreditation of schools | District School Inspector – 30 Days |
| Regarding Teaching in School | District School Inspector – 15 Days |
| Lack of facilities in schools | District School Inspector – 30 Days |
| Grants/Amount Allocation for Schools | District School Inspector – 15 Days |
| Shortage of teachers / subject teachers | District School Inspector – 15 Days |
| Issue of revised mark sheet | Additional Secretary – 45 Days |
| Issuance of revised certificate | Additional Secretary – 45 Days |
| Other Cases | Additional Secretary – 7 Days |
| Category of Complaint | Post and Redressal Time |
| Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc. | Director-General – 30 Days |
| Playground | District Youth Welfare Officer – 30 Days |
| Substandard construction work/Lack of quality/delay | District Youth Welfare Officer – 30 Days |
| Related to PRD Volunteers | District Youth Welfare Officer – 30 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental Schemes | District Youth Welfare Officer – 30 Days |
| Yuvak Mangal Dal | District Youth Welfare Officer – 30 Days |
| Demand for financial sanction/release of funds | Director-General – 30 Days |
| Service/Selection/Salary Related/Deceased Dependent Related | District Youth Welfare Officer – 30 Days |
| Budget / Fund Allocation for Stadium / Mini Stadium / Sports Ground | District Youth Welfare Officer – 30 Days |
| Transfer/Vacancy/Deputation | District Youth Welfare Officer – 30 Days |
| Other Cases | District Youth Welfare Officer – 30 Days |
44. Revenue and Disaster Department:
| Category of Complaint | Post and Redressal Time |
| Fake entry in records | Tehsildar – 30 Days |
| Declaration of disaster / aid amount / money allocation related | Tehsildar – 15 Days |
| Population Land | Tehsildar – 30 Days |
| Farmers Accident Insurance Aam Aadmi Bima Yojana | Tehsildar – 30 Days |
| Occupation of village society’s land (usar, barren, fallow etc.) | Tehsildar – 30 Days |
| Fake entry in consolidation records | Settlement Officer, Consolidation – 30 Days |
| Execution of the orders of the Consolidation Court | Settlement Officer, Consolidation – 7 Days |
| In connection with the corruption of the Consolidation Department officer or employee | Settlement Officer, Consolidation – 30 Days |
| Regarding the consolidation of the consolidation department in the village | Settlement Officer, Consolidation – 30 Days |
| Regarding the cancellation of consolidation in the Consolidation Department village | Settlement Officer, Consolidation – 45 Days |
| Case related to demarcation of consolidation department Chako | Settlement Officer, Consolidation – 15 Days |
| Consolidation Department, settlement of cases related to the transfer bond | Settlement Officer, Consolidation – 45 Days |
| Controversy related to not giving or giving wrong way to the Consolidation Department, Chakrod Nali | Settlement Officer, Consolidation – 15 Days |
| Consolidation Department Rasta Chakrod Controversy Regarding Possession Of Nali | Settlement Officer, Consolidation – 15 Days |
| Consolidation Department Heritage | Settlement Officer, Consolidation – 45 Days |
| Complaint regarding Chakbandi | Consolidation Officer – 15 Days |
| Court orders – related to execution / transfer / related to other execution – related | Tehsildar – 15 Days |
| Allotment demand/complaint/possession case on leased land | Tehsildar – 30 Days |
| Metering issue/dispute between transferable landholders | Tehsildar – 30 Days |
| Certificate (income/ caste/ residence/ status etc.) | Tehsildar – 20 Days |
| Crop Loss | Tehsildar – 30 Days |
| Land Mafia Capture | Tehsildar – 30 Days |
| Land Acquisition / Settlement / Transfer / Compensation Related | Tehsildar – 30 Days |
| Rasta/Chakrod dispute | Tehsildar – 30 Days |
| Related to inheritance/pak-11 | Tehsildar – 15 Days |
| In respect of encroachment or possession of departmental property or land | Tehsildar – 30 Days |
| Regarding the demand for different types of leases such as agricultural housing, fish pottery art etc. | Tehsildar – 30 Days |
| Occupation/encroachment on public land like pond, barn, crematorium, playground, reserved land etc. | Tehsildar – 30 Days |
| Cases of ceiling/nazul land etc. | Tehsildar – 30 Days |
| Category of Complaint | Post and Redressal Time |
| Housing Allotment | State Property Officer – 15 Days |
| Substandard construction work/Lack of quality/delay | State Property Officer – 15 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental plans | State Property Officer – 20 Days |
| Repair/Construction etc. | State Property Officer – 15 Days |
| Vehicle allotment | State Property Officer – 15 Days |
| Demand for financial sanction/release of funds | State Property Officer – 15 Days |
| Reservation for Rooms in Special/VIP Guest House | State Property Officer – 15 Days |
| Service/ Selection/ Salary Related/ Deceased Dependent Related | State Property Officer – 15 Days |
| Transfer/Vacancy/Deputation | State Property Officer – 15 Days |
| Other Cases | State Property Officer – 15 Days |
| Category of Complaint | Post and Redressal Time |
| Other Cases | Assistant Director – 21 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental Schemes | Assistant Director – 21 Days |
| Related to silkworm rearing scheme | Assistant Director – 21 Days |
| Category of Complaint | Post and Redressal Time |
| Encroachment Removal | Executive Engineer, Provincial Division – 30 Days |
| Regarding no objection certificate | Executive Engineer, Provincial Division – 15 Days |
| Substandard construction work/Lack of quality/delay | Executive Engineer, Provincial Division – 30 Days |
| Irregularities in tender | Executive Engineer, Provincial Division – 30 Days |
| Demand for new road / widening / beautification | Executive Engineer, Provincial Division – 30 Days |
| Demand for new bridge / ROB | Executive Engineer, Provincial Division – 30 Days |
| Construction of new buildings / Sanction / No Objection Certificate | Executive Engineer, Provincial Division – 15 Days |
| Delay in construction works | Executive Engineer, Provincial Division – 30 Days |
| Payment issue | Executive Engineer, Provincial Division – 30 Days |
| Land Acquisition / Compensation Amount | Executive Engineer, Provincial Division – 30 Days |
| In respect of encroachment or possession of departmental property or land | Executive Engineer, Provincial Division – 30 Days |
| Road repair pothole | Executive Engineer, Provincial Division – 15 Days |
| Other Cases | Executive Engineer, Provincial Division – 15 Days |
| Category of Complaint | Post and Redressal Time |
| Regarding tax exemption/ taxonomic | Deputy Commissioner – 20 Days |
| Tax assessment of shops | Deputy Commissioner – 20 Days |
| Registration / Renewal | Deputy Commissioner – 20 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental schemes | Deputy Commissioner – 20 Days |
| Service/Selection/Salary Related/Deceased Dependent Related | Deputy Commissioner – 20 Days |
| Transfer/Vacancy/Deputation | Deputy Commissioner – 20 Days |
| Other Cases | Deputy Commissioner – 20 Days |
| Category of Complaint | Post and Redressal Time |
| Audit related | Chief/Senior Treasury Officer – 30 Days |
| Creation of posts | Chief/Senior Treasury Officer – 30 Days |
| Pension related matters (Pension, Gratuity, Medical, Pension Diary etc.) | Chief/Senior Treasury Officer – 30 Days |
| General bill related matters (delayed payment, unreasonable clearance) | Chief/Senior Treasury Officer – 7 Days |
| Regarding the operation of the departmental website/application | Director – 7 Days |
| Pay / Allowance / Honorarium / Fixation / Pay Scale Discrepancies Related | Chief/Senior Treasury Officer – 15 Days |
| Other Cases | Chief/Senior Treasury Officer – 7 Days |
50. Vocational Training & Education:
| Category of Complaint | Post and Redressal Time |
| Opening ITI / Polytechnic | District Coordinator – 7 Days |
| Hostel construction | Principal, Industrial Training Institute – 7 Days |
| Under skill development mission | District Coordinator – 7 Days |
| Other Cases | District Coordinator – 10 Days |
| Category of Complaint | Post and Redressal Time |
| Industrial dispute | Labor Enforcement Officer – 30 Days |
| Claims Regarding Employees’ Compensation Act | Deputy Labour Commissioner – 90 Days |
| In connection with the operation of the website of Karabi | Director – 7 Days |
| Complaint of non-receipt of wages or salary to workers or employees due to closure of shops, commercial establishments, factories due to corona | Labor Enforcement Officer – 7 Days |
| Regarding construction workers | Labor Enforcement Officer – 5 Days |
| Regarding the operation of the website/application of the BOCW Board | Secretary – 7 Days |
| Bonded Labor / Child Labor / Child Labor Liberation | Labor Enforcement Officer – 7 Days |
| Schemes of Building and Construction Welfare Board | Labor Enforcement Officer – 7 Days |
| Registration / Renewal of Beneficiaries under Building Act | Labor Enforcement Officer – 7 Days |
| Wage payment act | Labor Enforcement Officer – 7 Days |
| Information about the process of notifying the vacancies on the portal by the employers for participating in the employment fair | District Employment Officer – 7 Days |
| Information about the participation of unemployed candidates in employment fair | District Employment Officer – 7 Days |
| Regarding the operation of the departmental website/application | Additional Chief Secretary/Principal Secretary/Secretary |
| Regarding operation of Labor Commissioner’s office website | Commissioner – 7 Days |
| labor oppression / labor problem | Labor Enforcement Officer – 7 Days |
| Related to labor colonies/settlements | Labor Enforcement Officer – 7 Days |
| Information about career counselling programs organized through employment offices | District Employment Officer – 7 Days |
| Information about the process of renewal after the completion of three years after the registration of unemployed candidates on the employment portal | District Employment Officer – 7 Days |
| Operation of Employment Department website/application in relation to |
Director – 7 Days |
| Other Cases | Labor Enforcement Officer – 7 Days |
| Category of Complaint | Post and Redressal Time |
| Loan waiver | Director – 10 Days |
| Banks/Branch Opening Subjects | Director – 10 Days |
| Other Cases | Director – 10 Days |
53. Society Welfare Department:
| Category of Complaint | Post and Redressal Time |
| Caste Oppression | District Social Welfare Officer – 15 Days |
| SC/ST Certificate Related District Society | District Social Welfare Officer – 15 Days |
| Subject to inclusion in SC/ST list | District Social Welfare Officer – 15 Days |
| Regarding the demand for SC/ST or general scholarship | District Social Welfare Officer – 15 Days |
| Related to Ashram Paddhati Vidyalaya | District Social Welfare Officer – 15 Days |
| Substandard construction work/Lack of quality/delay | Executive Engineer – 30 Days |
| Regarding scholarship | District Social Welfare Officer – 15 Days |
| Relating to hostels/old age homes/women’s residences etc | District Social Welfare Officer – 15 Days |
| Family benefit plan | District Social Welfare Officer – 15 Days |
| Old age pension | District Social Welfare Officer – 15 Days |
| Regarding demand for old age pension | District Social Welfare Officer – 15 Days |
| Marriage sickness grant | District Social Welfare Officer – 15 Days |
| Fee reimbursement complaint | District Social Welfare Officer – 15 Days |
| Other Cases | District Social Welfare Officer – 15 Days |
| Category of Complaint | Post and Redressal Time |
| Debt related | Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days |
| Kisan credit card | Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days |
| Over rating/black marketing/demand/distribution of fertilizers | Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days |
| Regarding Wheat / Paddy Procurement | Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days |
| Substandard construction work/Lack of quality/delay | Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days |
| Related to purchase and payment of urad, moong, sesame, groundnut, mustard, gram and lentil by PCF | District Manager – 15 Days |
| Related to co-operative bank | Assistant Commissioner and Assistant Registrar, Cooperatives – 30 Days |
| Co-operative Societies Case | Assistant Commissioner and Assistant Registrar, Cooperatives – 30 Days |
| Other Cases | Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days |
55. Irrigation, Water Resources:
| Category of Complaint | Post and Redressal Time |
| Complaints related to repair of bad tube wells / minor canals | Executive Engineer (Mechanical) – 15 Days |
| Substandard construction work/Lack of quality/delay | Executive Engineer – 30 Days |
| Demand for new tube well or boring in the subject |
Executive Engineer (Mechanical) – 30 Days |
| Complaints regarding repair of river cut/dam/embankment/stumbling etc. | Executive Engineer – 60 Days |
| Complaints regarding canal cutting/over flow | Executive Engineer – 7 Days |
| Possession of canal assets related to encroachment | Executive Engineer – 30 Days |
| Canal operation / lack of water in canal / tail feeding minor related | Executive Engineer – 15 Days |
| All Dam related complaints | Executive Engineer – 30 Days |
| Demand for new construction of dam / canal / bridge / check dam / culvert / kulabe / other | Executive Engineer – 30 Days |
| Demand for financial sanction / release of funds | Executive Engineer – 30 Days |
| In respect of encroachment or possession of departmental property or land | Executive Engineer – 30 Days |
| Demand for repair of silt cleaning canal track service road | Executive Engineer – 30 Days |
| Regarding non-payment of land compensation by Irrigation Departmentgiving | Executive Engineer – 120 Days |
| Other Cases | Executive Engineer – 15 Days |
56. Micro, Small, and Medium Enterprises:
| Category of Complaint | Post and Redressal Time |
| Subject to be nominated in the Commission/ Body/ Board etc. Member/Chairman etc. | Additional Chief Secretary/Principal Secretary/Secretary – 90 Days |
| No objection certificate for setting up industry | Joint Commissioner – 90 Days |
| Allotment of land for setting up industries | Additional Chief Secretary/Principal Secretary/Secretary – 90 Days |
| Substandard construction work/Lack of quality/delay | General Manager – 40 Days |
| Corruption / financial irregularities / actions – negligence / investigation in departmental plans | General Manager – 15 Days |
| Demand for financial sanction/release of funds | General Manager – 60 Days |
| Service/Selection/Salary Related/Deceased Dependent Related | Additional Chief Secretary/Principal Secretary/Secretary – 90 Days |
| Transfer/Vacancy/Deputation | General Manager – 60 Days |
| Other Cases | General Manager – 60 Days |
| Category of Complaint | Post and Redressal Time |
| Grants/funds | Director – 15 Days |
| Substandard construction work/Lack of quality/delay | District Information Officer / Assistant Director – 10 Days |
| Category of Complaint | Post and Redressal Time |
| Granting/Exempting tax | Sub Registrar – 15 Days |
| Fake bond/registration | Sub Registrar – 15 Days |
| Valuation/Stamp Theft | Sub Registrar – 15 Days |
| Regarding stamp refund | Sub Registrar – 15 Days |
| Other Cases | Sub Registrar – 15 Days |
59. Handloom and Textile Industry:
| Category of Complaint | Post and Redressal Time |
| Development of infrastructure | Assistant Commissioner, Handlooms and Textiles etc.-30 Days |
| Textile and Textile Industry | Assistant Commissioner, Handlooms and Textiles etc.-30 Days |
| Weavers’ arrears payment/subsidy/other facilities | Assistant Commissioner, Handlooms and Textiles etc.-30 Days |
| Other Cases | Assistant Commissioner, Handlooms and Textiles etc.-30 Days |
| Category of Complaint | Post and Redressal Time |
| Irregularity in duty | District Commandant – 15 Days |
| Recruitment complaints | District Commandant – 30 Days |
| Honorarium payment | District Commandant – 15 Days |
| Uniforms and other facilities | District Commandant – 15 Days |
| Regarding the operation of the departmental website/application | Commander General / Director General – 10 Days |
| Related to the problems/system of soldiers | District Commandant – 30 Days |
| Other Cases | District Commandant – 30 Days |
Frequently Asked Questions (FAQ)
Q. What is the support helpline of the Jansunwai, Uttar Pradesh?
A. You can e-mail jansunwai-up@gov.in, and jansunwaiup2016@gmail.com to get suggestions or help related to the website.
Q. Who can register complaints on the Jansunwai, Uttar Pradesh Portal?
A. Every person who resides in Uttar Pradesh can register complaints on the Jansunwai against the department of the Uttar Pradesh government.
Q. What type of complaint can be registered on the Jansunwai Portal of Uttar Pradesh?
A. Any complaint or issue that comes under the concerned department of the government of Uttar Pradesh. Issues can be in the village, town, or city of the state. For these issues regarding government services, you can lodge a complaint on the Jansunwai portal.
