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NMMC: How to Register a Complaint to Navi Mumbai Municipal Corporation?

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Navi Mumbai Municipal Corporation (Mahanagar Palika), source – nmmc.gov.in)

Navi Mumbai Municipal Corporation (नवी मुंबई महानगरपालिका) is a local urban government body, formed on December 17, 1991. It is administered by the Maharashtra Regional and Town Planning Act of 1966 and the 74th Amendment Act of 1992 (Local Urban Government).

The municipal corporation has a total area of 162.5 sq. Km with 9 zones in Navi Mumbai. It ensures the accessibility of civic services including public utilities within the administrative region. Some services are public health & sanitation, utilities (water/ sewerages/ streetlights), and urban planning.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
Headquarters of Navi Mumbai Mahanagar Palika
Headquarters of Navi Mumbai Mahanagar Palika, source – nmmc.gov.in

The Zones of the NMMC in Navi Mumbai:

  • Belapur (A)
  • Nerul (B)
  • Vashi (C)
  • Turbhe (D)
  • Koparkhairane (E)
  • Ghansoli (F)
  • Airoli (G)
  • Digha (H)
  • Dahisar (I)
  • Sanpada
  • M.I.D.C.
Ward map of Navi Mumbai Municipal Corporation
Ward map of Navi Mumbai Municipal Corporation, source – nmmc.gov.in

Want to complain about civic services to Navi Mumbai Municipal Corporation? You can register your complaints through the NMMC toll-free number for the citizens, email, or write an application to the concerned Designated Officer of the department. Also, file a complaint online to the Municipal Corporation through the grievance portal.

Not resolved within the resolution period or dissatisfied with responses? Escalate the disputed matter to First Appellate Officer, NMMC. Still not resolved? Escalate the grievance to Second Appellate Officer (Additional/Chief Municipal Commissioner).

Note – If your submitted grievance is not resolved as per your satisfaction by the respective officials of the Navi Mumbai Mahanagar Palika then lodge a complaint against the NMMC to Appellate Authority of Department of Local Urban Bodies, Government of Maharashtra.


How to File a Complaint to Navi Mumbai Municipal Corporation?

According to the Citizen Charter issued by the Navi Mumbai Municipal Corporation and Maharashtra Right to Public Services Act, 2015 (RTPS), the grievance redressal mechanism has 3 levels. If the complaints are not resolved initially, escalate to the next authorized officer.

Grievance Registration Fee & Redressal Time Limit:

Registration Fee  No Charges (₹0)
Resolution Period Immediately or up to 30 days (depending on the category of the issue)
Escalation Time Within 15 days after the final resolution
Administratrive structure of the Municipal Corporation (NMMC)
The administrative structure of the Municipal Corporation (NMMC), Source – nmmc.gov.in

3 levels of lodging complaints:

  • Level 1: Register your complaint to Designated Officer through:
    • Citizen helpline number
    • Online complaint registration
    • Write a grievance letter
  • Level 2: Escalate the grievance to the First Appellate Officer, NMMC
  • Level 3: Lodge a complaint to Second Appellate Officer, NMMC
    • Additional Municipal Commissioner
    • Chief Municipal Commissioner

Chief Vigilance Officer (CVO): You can report corrupt or unethical practices including bribery, threatening, or harassment by the officials/employees of the municipal corporation to the appointed Chief Vigilance Officer, NMMC.

Note – Still not resolved or dissatisfied with the final order of the Commissioner of Navi Mumbai Municipal Corporation? You can file a complaint to the Appellate Authority (Aaple Sarkar) of the Department of Local Urban Bodies, Government of Maharashtra.


Citizen Helpline Number

Dial the citizen helpline number of the NMMC to register your complaints about civic services. If you need help in an emergency situation, call the Disaster Operation Centre of Disaster Management Cell, NMMC in Navi Mumbai.

Must provide:

  • Name and contact details
  • The nature of the complaint or emergency
  • Location of the incident (Ward/Zone)
  • Description of the issue or help needed from the cell

Register your civic complaint to Navi Mumbai Municipal Corporation:

NMMC complaint number +912227567070, +912227567071
Garbage complaint number +919769894944
Disaster Management Cell Helpline 1800222309, 1800222310
Email (Web help) info@nmmconline.com

Not resolved or dissatisfied with final redressal? Escalate the complaint to the Designated Officer (Head of the Department) of the municipal corporation with the reference/acknowledgement details.

Before this, you should lodge a civic complaint online through the citizen grievance registration platform.


File a Complaint Online

Citizens can use the transparent and fast complaint registration mechanism of the NMMC. You can file your civic and other complaints online directly to the respective departments of the municipal corporation. You just need to fill out the online grievance form, submit it, and note down the reference/complaint number to track the status.

Required details:

  • Name and contact detail of complainant (register citizen)
  • Grievance type and concerned department
  • Description of the issue with facts
  • Location including ward and sector
  • Attach supporting documents with proof

Details to lodge a complaint online to Navi Mumbai Municipal Corporation:

NMMC Grievance (Online) File your complaint
Track complaint status Track now
Emergency contact numbers Click Here
Twitter @NMMConline

Note – If not resolved within the given resolution period or if dissatisfied with the response then reopen the submitted complaint within 15 days and escalate the case to the First Appellate Officer (Deputy Commissioner) of the respective department of Navi Mumbai Mahanagar Palika.


Civic E-Services

Apply online for various civic services of the municipal corporation like new water connection, trade licenses, certificates, etc. Also, pay your bills, taxes, and other fees of the NMMC through e-services.

Apply through e-services:

NMMC E-Services Apply online
New water supply connection Apply Now
Building permission approval Apply Now
Apply/renew licenses Click Here
Register for birth certificate Apply Now
Other civic e-services Click Here

Have any issues while accessing e-services? You may email info@nmmconline.com or lodge a complaint online to the respective Web Information Department of Navi Mumbai Mahanagar Palika.


Public Grievance Cell, NMMC

If your submitted complaints are not resolved as per your satisfaction within the given resolution period (as per the rules of the citizen charter) then escalate the disputed matter to the First Appellate Officer of the respective Department.

Further, you may approach the Deputy Municipal Commissioner of the Public Grievance Cell of the Navi Mumbai Municipal Corporation.

To lodge your grievance, re-open the online registered complaint by logging in within 15 days and send it with the following details:

  • Name, address, and contact details
  • Reference/acknowledgement number (if submitted offline)
  • Reason for dissatisfaction (if resolved)
  • Expected relief from the Mahanagar Palika
  • Description of the disputed case with facts
  • Attach supporting documents, images, etc.

You may send a written complaint to the respective department or resubmit your grievance online from the above link. Don’t forget to note down the reference/complaint number or take the acknowledgment receipt in the case of offline submission.

The official detail of the Public Grievance Cell of Navi Mumbai Mahanagar Palika:

Designation Public Grievance Cell, NMMC
Online Grievance Click to re-open
Phone Number +912227567070, +912227567071
Email commissioner@nmmc.gov.in
Address Public Grievance Cell, Head Office, Navi Mumbai Municipal Corporation, Plot No. 1, 2, Sector – 15A, Govardhani Chowk, Belapur, Navi Mumbai.

Tips – If not resolved or ignored your grievance, you may email the concerned zonal DMC (Deputy Municipal Commissioner). Further, escalate the case to the Additional/Chief Municipal Commissioner.

Deputy Municipal Commissioner, NMMC

Contact details (email & phone number) of the Deputy Municipal Commissioners (DMC), NMMC:

1. DMC of Zone – 1, NMMC:

Designation Deputy Municipal Commissioner, Zone – 1
Phone No. +912227567368
Email dmc_zone1@nmmc.gov.in

2. DMC of Zone – 2, NMMC:

Designation Deputy Municipal Commissioner, Zone – 2
Phone No. +912227551267
Email dmc_zone2@nmmc.gov.in

3. DMC (Admin), NMMC:

Designation Deputy Municipal Commissioner, Administration (NMMC)
Phone No. +912227567182
Email dmc_admin@nmmc.gov.in

4. DMC (Encroachment), NMMC:

Designation Deputy Municipal Commissioner, Encroachment (NMMC)
Phone No. +912227567054
Email dmc_admin@nmmc.gov.in

5. DMC (Solid Waste Management), NMMC:

Designation Deputy Municipal Commissioner, Solid Waste Mgmt. (NMMC)
Phone No. +912227567251
Email dmc_swm@nmmc.gov.in

6. Others:

DMC of the concerned department Email
Education dmc_education@nmmc.gov.in
Election dmc_election@nmmc.gov.in
Garden/trees dmc_garden@nmmc.gov.in
License dmc_license@nmmc.gov.in
Revenue dmc_revenue@nmmc.gov.in
Vehicle dmc_vehicle@nmmc.gov.in

Need more information? Visit the NMMC officials page to contact the designated officers of the respective departments and raise your concerns.

Note – Still not resolved or dissatisfied with the resolution? Escalate the complaint to the Second Appellate Officer (Chief Municipal Commissioner) of the Navi Mumbai Mahanagar Palika.

Chief Municipal Commissioner, NMMC

Write a grievance letter or email your disputed matter to the Additional/Chief Municipal Commissioner, NMMC and get redressal of the problem. Official details of the Second Appellate Officers:

1. Chief Municipal Commissioner, NMMC:

Designation Chief Municipal Commissioner, NMMC
Phone No. +912227567171
Email commissioner@nmmc.gov.in
Address Municipal Commissioner Office, Navi Mumbai Mahanagar Palika, Plot No. 1, 2, Sector – 15A, Govardhani Chowk, Belapur, Navi Mumbai.

2. Additional Municipal Commissioner – I (City):

Designation Additional Municipal Commissioner – I, NMMC
Phone No. +912227567042
Email addlcommcity@nmmc.gov.in

3. Additional Municipal Commissioner – II (Services):

Designation Additional Municipal Commissioner – II, NMMC
Phone No. +912227567191
Email addlcommservices@nmmc.gov.in

Yet not resolved or dissatisfied with the final order of the Second Appellate Officer? You may file a complaint to the Appellate Authority (Aaple Sarkar) of the Department of Local Urban Bodies, Government of Maharashtra.


Department of Local Urban Bodies, Maharashtra

According to the Right to Public Services Act, 2015 (RTPS) of the government of Maharashtra, if:

  • The public service is not available within the given timeframe
  • Complaints are not resolved by the appointed Second Appellate Officer, Navi Mumbai Municipal Corporation

Then, lodge a grievance to the appointed Appellate Officer of the Public Grievance Cell of the Department of Local Urban Bodies, Govt. of Maharashtra.

You can use the grievance registration platform of Aaple Sarkar, Maharashtra to escalate the disputed case to the concerned Ministry/Mantralya. Visit the link below:

Click: File a complaint to the Department of Urban Local Bodies, Maharashtra (Aaple Sarkar)

Want to file an RTI? If you need information regarding your case from the respective departments, file an RTI to Govt. of Maharashtra to seek information.

Note – Still not satisfied with the final redressal? You may consult with your legal expert for available legal remedies. Further, you may take legal action by approaching judicial or respective statutory bodies.


Resolve these issues

The category of complaints related to civic services and administration of the Navi Mumbai Mahanagar Palika that can be resolved by the respective departments are listed below. File your complaints and get faster redressal from the designated officials of NMMC.

Departments

1. Education department:

  • Bad quality of material given to students
  • Complaints related to school staff, pensions (staffs), or non-availability of teachers/staff
  • Grievances related to private schools, fee structure, and quality of education
  • Matters of school admission, leaving school, or other school-related services
  • Furniture found broken, building maintenance, or sanitation (toilets/cleanliness)

2. Special Education and Training Center (ETC):

  • Intervention facilities for Persons with Disability
  • Various welfare schemes for Children with Disabilities and Persons with Disabilities
  • Other matters related to special education and skill training management and staff

3. Local Body Tax & Cess Department:

  • Wrong assessment of local body tax
  • Matters of unregistered dealer
  • Disputed related to payment of taxes, late fees/charges, etc.

4. Department of Licenses:

  • Unauthorized storage of explosives in premises of shops/factories
  • Report the stock of materials without permission
  • Nuisance due to trade (restaurants, parlours, or salons)
  • Report the activity of trade without a license by restaurants, parlours, or salons

5. Social Welfare Development:

  • Non-reception of scholarships, pensions, and grants from the department
  • Financial assistance is not received under the scheme
  • Senior citizen centre for social welfare

6. Fire Department:

  • In the building, the firefighting system of the building is not working
  • Report encroachment of fire refuge spaces of the building
  • Matters of Fire NOC

7. Transport (NMMT):

  • Complaints about the NMMT purchase department (technical and non-technical)
  • Concerns regarding bad parking, rash driving, or misbehaviour by the staff of NMMT buses
  • Report the unethical or rude behaviour of NMMT administration including matters of bribery, harassment, etc.
  • Disputes related to the accounting department, NMMT
  • Complaints regarding buses in bad condition, bus breakdown, leakage in AC Buses, etc.
  • Report if Volvo bs AC not working in proper condition, buses are running without destination board & number, or regarding the bus uncleanliness
  • Report if the bus is not stopped on official stops, not operated on the scheduled route or bad habits of the bus driver
  • Matters of bus operations like poor frequency, bus fare, pass, or delayed buses (Asudgaon/Ghansoli Depot)

8. Strom Water Drain & Sewerage:

  • Complain about the choked drainage lines, damaged drains,
  • Report the sewerage line chokes and blockages, overflowing newer lines or manholes, or odour from sewer line
  • Issues related to closing open manholes, or problems regarding the sewerage treatment plan (STP)
  • Raising of manholes except in monsoon, repair/replacement of pipe/main sewers, or stoppage leakage of sewerage water in nalla.

9. Sports Department:

  • Grievances related to the sports competition, Mayor Trophy, and  administration of the Sports & Culture Department
  • Report the non-availability of sports equipment, lack of cleanliness, or management of sports playgrounds of the municipal corporation

10. Town Planning:

  • Matters related to commencement, occupancy, or zonal certificate from the Town Planning department
  • Required permission for mobile tower installation

11. Department of Health:

  • Report the straying/roaming of animals other than dogs
  • Issues related to stray dog sterilisation
  • Illegal meat shop issues, unhygienic conditions, and illegal slaughterhouses
  • Matters related to unlicensed pet dogs and cruelty to animals
  • Report nuisance due to stables, mosquito nuisance, and suspected malaria/dengue cases
  • Concerns of irregular anti-larval activity
  • Report the stagnated water bodies and waterborne diseases
  • Matters of smoking in public places (hotels, hospitals, educational institutions, or religious places)
  • Complaints related to careless treatment at the facility, non-availability of medicines, and biomedical waste disposal
  • Report the issues related to hospitals like patient diet & canteen services in hospitals, patient & hospital linen & laundry services, general cleanliness in NMMC hospitals, etc.
  • Concerned about Sonography services, negligence of service by medical & paramedical staff, misbehaviour of NMMC hospital staff/doctors, and issues with qualified nursing staff
  • Report the running of unregistered hospitals, MTP centres, and sonography centres
  • Report the disclosure of the sex of the baby to the patient/relatives by any means or any way
  • Suspicion about the degree of general medical practitioners (bogus doctors) in the NMMC area

12. Property Tax:

  • Incorrect details in the tax receipt or no receipt was given after payment
  • Disputes related to bills and payments including online transactions and illegal transfer of property
  • Tax assessment disputes like pending/ delayed/ wrong assessment,

13. Encroachment:

  • Report the encroachment on municipal land, road, footpath, gutter, or inside society
  • Unauthorized hawkers/stalls on the footpath, or banners/ advertisement/ boards on the road/footpath
  • Report illegal construction on private property or illegal debris dumping on open plot roads or footpaths

14. Department of Estate:

  • Issues pertaining to rent or non-maintenance of premises of municipal property or building

15. Garden:

  • Report illegal cutting of trees, trimming of branches, uncleaned branches in the garden, or fallen trees
  • Issues related to maintenance of the garden, plants, and flowers in municipal parks.

16. Solid Waste Management:

  • Report the garbage bin overflow, collection points not appointed properly, or garbage vehicles not reported on time
  • Road sweeping not done properly or segregated garbage not lifted from housing society, municipal & private market
  • Report the burning of garbage or littering in an open plot

17. Road and Public Works:

  • Issues related to potholes on roads, unauthorized digging, or waterlogging
  • Report the disappearing lane painting, required repair/resurfacing of roads/footpaths, or requirement of speed breakers/rectification
  • Report the issues related to roads like parking lines, signage boards, zebra crossings, etc.
  • Issues of damaged footpaths, unauthorized parking on footpaths, etc.

18. Public Toilet:

  • Issues related to open defecation in public areas, no attendant available in public toilets, or toilets are not cleaned

19. Streetlights:

  • Matters related to streetlights like insufficient lights, providing new lights, or setting up electric poles
  • Request for removing damaged poles obstructing roads, starting streetlights during the night, or repair of lights
  • Report the closing/removal of the open terminal box is open or the lightening schedule not followed
  • Report the electric shock in the street light pole/ mini pillar/ electric cable

20. Water:

  • Complaints about the supply of water like low pressure, pipeline leakage, or dispute in the water bill
  • Report the bust of the main water line, issues with the storage of the water supply, or unauthorized tapping of the water connection
  • Matters of unauthorized use of water change of user, removal of the water meter, or use of booster pump
  • Report the valve leakage, water by tanker, overflow of overhead tankers, water supply during non-supply hours, etc.

Frequently Asked Questions

Q. What is the citizen helpline number of the Navi Mumbai Mahanagar Palika?
A. Citizens can dial the NMMC helpline number +912227567070, +912227567071 of the head office of the Mahanagar Palika. If you need help in an emergency, call the toll-free number 1800222309, 1800222310 issued by the Disaster Management Cell.

Q. What can I do if my complaints are not resolved by the Designated Officers of NMMC?
A. First, you can escalate the complaint to First Appellate Officer (Deputy Municipal Commissioner) by re-opening the previously submitted complaint within 15 days of the final response. Further, escalate the disputed matter to Second Appellate Officer (Additional/Chief Municipal Commissioner), NMMC.

Q. Where can I approach if my grievance is not resolved or dissatisfied with the final resolution of the Municipal Corporation?
A. If you are dissatisfied with the final redressal or not resolved within the given timeframe by the Second Appellate Officer of the Navi Mumbai Municipal Corporation then you can approach the Public Grievance Cell of the Department of Local Urban Bodies, Govt. of Maharashtra (Aaple Sarkar).


Reference

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User Reviews (5)

Y
Yash
Aug 20, 2024

Urgent Complaint Regarding Issues at Navi Mumbai Municipal School No. 105 in Ghansoli

To Whom It May Concern, I am writing to formally complain about Navi Mumbai Municipal School No. 105, located in Ghansoli. As a concerned parent, I am deeply troubled by several issues that are affecting the quality of education and the overall environment of the school. Firstly, the school administration is insisting that students purchase all subject guides. This practice is problematic as it encourages students to copy-paste readymade answers rather than engaging with the material and developing their own understanding. Moreover, it appears that teachers are relying on these guides instead of preparing their own answers to textbook questions, which undermines the educational process. Secondly, the condition of the school facilities is appalling. The classrooms are consistently dirty, and the toilets are unhygienic. This is exacerbated by the presence of numerous flies and mosquitoes in the learning areas, creating an unhealthy and distracting environment for the students. Furthermore, it has come to my attention that teachers are asking students to clean benches and classrooms instead of focusing on their primary responsibility of teaching. This not only detracts from valuable learning time but also places an undue burden on the students. Given these serious concerns, I urge you to visit the school and take appropriate action against the principal and the teachers involved. It is imperative that the school environment be improved and that educational standards be upheld to ensure the well-being and academic growth of the students. Thank you for your attention to this matter. Sincerely, Yash
Ay
Aniket yadav
Aug 20, 2024

Complaint about bus conductor

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
He was very aggressive and was not stopping the bus for one time Bus no- MH-43-BP-9915 RT144 AC ACT2 Date- 7/7/24 Time - 7:39 in the evening
Cp
Centaur pharma
Aug 13, 2024

Bad public toilet facility bonkode koparkhairane near city hospital

The persona u have appointed for cleaning toilet this guys asking RS 2 for pee... In public toilet how can the take 2 rs for pee, it's ok for toilet. We are paying taxes for that.. Do the needful Thank you Amol
H
Hansa
Aug 12, 2024

Bus nom. 9705 time is 02:12 pm

Bus driver is not stop for chintamani bus stop and after traffic stop the bus so i. Say that open the door but he not open the door and he say come for next bus stop and he abuse the language and misbehave
VS
Vivek Singh from Siemens Ltd.
May 8, 2024

Bus driver complain

NMMT Bus - Complaint about the driver Myself Dr. Vivek Kumar Singh working at Siemens Ltd. Airoli was waiting for the bus to go to bombivli last 1 and half hour. As my bus arrived the driver was not ready to stop the bus at Siemens stop on 18.52hrs on 6th may 2024,... NMMT Bus - Complaint about the driver. Already there are selected buses... And that too was not stoped and it also had enough empty seats in it.

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To Whom It May Concern, I am writing to formally complain about Navi Mumbai Municipal School No. 105, located in Ghansoli. As a concerned parent, I am deeply troubled by several issues that are affecting the quality of education and the overall environment of the school. Firstly, the school administration is insisting that students purchase all subject guides. This practice is problematic as it encourages students to copy-paste readymade answers rather than engaging with the material and developing their own understanding. Moreover, it appears that teachers are relying on these guides instead of preparing their own answers to textbook questions, which undermines the educational process. Secondly, the condition of the school facilities is appalling. The classrooms are consistently dirty, and the toilets are unhygienic. This is exacerbated by the presence of numerous flies and mosquitoes in the learning areas, creating an unhealthy and distracting environment for the students. Furthermore, it has come to my attention that teachers are asking students to clean benches and classrooms instead of focusing on their primary responsibility of teaching. This not only detracts from valuable learning time but also places an undue burden on the students. Given these serious concerns, I urge you to visit the school and take appropriate action against the principal and the teachers involved. It is imperative that the school environment be improved and that educational standards be upheld to ensure the well-being and academic growth of the students. Thank you for your attention to this matter. Sincerely, YashHe was very aggressive and was not stopping the bus for one time Bus no- MH-43-BP-9915 RT144 AC ACT2 Date- 7/7/24 Time - 7:39 in the eveningThe persona u have appointed for cleaning toilet this guys asking RS 2 for pee... In public toilet how can the take 2 rs for pee, it's ok for toilet. We are paying taxes for that.. Do the needful Thank you AmolBus driver is not stop for chintamani bus stop and after traffic stop the bus so i. Say that open the door but he not open the door and he say come for next bus stop and he abuse the language and misbehaveNMMT Bus - Complaint about the driver Myself Dr. Vivek Kumar Singh working at Siemens Ltd. Airoli was waiting for the bus to go to bombivli last 1 and half hour. As my bus arrived the driver was not ready to stop the bus at Siemens stop on 18.52hrs on 6th may 2024,... NMMT Bus - Complaint about the driver. Already there are selected buses... And that too was not stoped and it also had enough empty seats in it.NMMC: How to Register a Complaint to Navi Mumbai Municipal Corporation?