The Mumbai Police, a part of the Maharashtra Police, is administered by the Police Commissionerate System in Mumbai City. Headed by the Commissioner of Police, the Mumbai Police has responsibilities of law enforcement and investigation within the city.
The force’s motto is “सद्रक्षणाय खलनिग्रहणाय“.
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The Mumbai Police is divided into 5 Regions with 12 Zones, headed by a Deputy Commissioner of Police (DCP). Each zone consists of local police stations. The Mumbai Police also has specialized units, such as:
- Crime Branch
- Anti-Terrorism Squad
- Traffic Police
- Economic Offence Wing
- Law & Order (L&O)
Other units are the Special Branch, Protection and Security Branch, etc. Please note that the Mumbai Police works under the supervision of the Maharashtra Police and the Home Department of the Government of Maharashtra.
Want to file a complaint or e-FIR with Mumbai Police or need help? It is easy! You can report an incident or case to Mumbai Police through the toll-free helpline number, local police station, 112 MERS (for emergencies), or lodge a complaint or e-FIR online with relevant information.
Citizen Services of Mumbai Police are:
- Report stolen & unclaimed vehicles & thefts
- Complaints/e-FIR (Non-Cognizable Offences)
- Track Passport
- Information (Missing persons, Wanted criminals, Unidentified dead bodies)
- Police Verification & Certificates
- Tenet/PG Verification
- Police Clearance Services
- Loudspeaker Permission
- GRAS Payment (Government Receipt Accounting System)
- Accident Compensation
Have any emergency? Dial the toll-free emergency helpline number 112 MERS (Maharashtra Emergency Response System) to contact PCR (Police Control Room) or your local police station to report the incident immediately.
Please Note: If you want to lodge a complaint about major cognizable offences (serious crime or incident), please go to your nearest police station to file an FIR. Please provide all information and any proof while reporting the case. If your complaint is not addressed, escalate the case to higher-ranking police officers. Follow the instructions below.
How to File a Complaint or e-FIR to Mumbai Police?
In Mumbai, you can use the Crime and Criminal Tracking Network & Systems (CCTNS) to report incidents online and get help from Mumbai Police. You can make complaints or file e-FIRs (First Information Reports) related to Non-Cognizable Crimes (NCR).
Difference between a police complaint and an FIR:
- Police Complaint: A complaint is when you inform the police about a suspected offence, either by talking to them or in writing. It can be for various types of crimes, and there’s no specific format required. The magistrate may investigate, but the police won’t conduct an immediate inquiry.
- FIR (First Information Report): An FIR is the first official report, given either verbally or in writing, concerning serious offences at the Police Station. It must be filed following a specific format and can be lodged by anyone. The police will conduct an investigation, and the magistrate can take action based on the report, but only after the police officially register the FIR.
After lodging a complaint, police will start an investigation and then decide to register an FIR (for cognizable crimes like burglary, accident, murder, rape, assault, attempted murder, etc.), create a Non-Cognizable Report known as NCR, or close the case if it gets resolved.
Please note: As per the citizen charter of Maharashtra Police, you should be aware of your rights as a citizen and know how to protect yourself from crimes or mistreatments by the police.
Grievance Redressal
Mumbai Police has a Three-Tier Grievance Redressal Mechanism to redress the complaints or issues related to citizen services. Based on the case, the resolution process begins at the local police station and can be escalated at the level of the Divisional Assistant Commissioner of Police (ACP).
At the level of senior police officers, you can escalate the complaints to the Zonal Deputy Commissioner of Police (DCP), Regional Addl. Commissioner of Police (Addl. CP), and SPL. Commissioner of Police (HQ).
Complaint Filing:
| Registration Fee | No Charges (₹0) |
| Resolution Period | As per the rules defined by Maharashtra Police, read citizen charter) |
| FIR Filing | Immediately at the Police Station |
| Copy of FIR | Free of Cost (mandatory) |
Methods to lodge an FIR/Complaint:
- Online: Use CCTNS – Mumbai Police for complaints and e-FIR (non-cognizable) or report cybercrimes/ crimes against women
- Offline: Contact or visit the local police station (for both cognizable/non-cognizable offences) to submit a written complaint or FIR based on the incident or offence.
- Emergency: Dial 112 MERS for immediate assistance or use the MERS 112 Citizen App
Instruction: Always save the acknowledgement/reference receipt for your online complaint and get a copy of the FIR filed at the police station free of cost for your records.
3 Levels of Escalation:
If your case or complaint is not addressed within the specified time frame by the local police station and Divisional Assistant Commissioner of Police (ACP), then escalate it to the following levels of Mumbai Police:
- Zonal Deputy Commissioner of Police (DCP)
- Regional Additional Commissioner of Police (Addl. CP)
- SPL. Commissioner of Police (SPL. CP)
Further, you can escalate the cases related to citizen services to the Director General of Police (DGP), Maharashtra Police through CCTNS – Maharashtra or IGRS, Aaple Sarkar (Govt. of Maharashtra).
Level 1: Lodge a Police Complaint or FIR
At this level, citizens can report the incident or lodge a complaint or FIR to the Senior Inspector or Station House Officer (SHO) of the Local Police Station. Additionally, you may seek help from the respective Divisional Assistant Commissioner of Police (ACP), Mumbai Police.
1. Mumbai Police Helpline Number
Call MERS-112 (available 24×7) in emergencies related to Police, Fire, Medical, or other essential services. After dialling the number, provide the following details to the call taker:
- Location of incident
- Description of incident
- Time of event (including current situation)
Helpline Numbers of Mumbai Police:
| Mumbai Police | Helpline Numbers |
|---|---|
| Emergency Helpline (MERS) | 112, +912222621855, +912222620111 |
| WhatsApp Number (Police HQ) | +917506777100 |
| Women Helpline | 103, +912222633333 |
| Traffic Police | +912224937755, +918454999999 (WhatsApp) |
| Cybercrime Helpline | +912226504008, 1930 |
| Anti-Corruption Bureau | 1064, +912224942618 |
| Mumbai Railway Police | +912223081725 |
| Lodge a 112 Complaint Online | File a complaint |
| X (Twitter) | @112Maharashtra, @MumbaiPolice |
| Mobile App | MERS 112 Citizen App Android | iOS |
2. File a Police Complaint
To report an incident (criminal or civil), file a complaint at the Local/Divisional Police Station or submit an e-complaint (non-cognizable crimes) online through CCTNS. You can also access the online citizen services of Mumbai Police for applications, certifications, requests, and verifications.
When filing a police complaint, provide:
- Personal details: Name, Contact No., and address (if applicable)
- Police Station in Mumbai
- Description of the incident with accused information (if required), location, time, and current situation
- Supporting documents including images, videos, etc.
Remember to note down or save the reference or acknowledgement receipt so you can track or escalate the case if needed.
Lodge an online police complaint:
| Register complaint online to Mumbai Police | File a complaint |
| Report lost/found items online | Report now |
| Mumbai City Police Control Room | +912222625020 |
| Email (Admin.) | cp.mumbai.jtcp.admn@mahapolice.gov.in |
| Email (Traffic) | cp.mumbai.jtcp.traf@mahapolice.gov.in |
| Claim Status (Accident Compensation) | Click Here |
| Mobile App | Mumbai Traffic Police App Android | iOS |
Note: If your complaint is not addressed within 7 days at the concerned local police station, then escalate it to the Divisional Assistant Commissioner of Police.
3. Lodge an FIR
You can report an incident in writing at your nearby Police Station to register an FIR (First Information Report) with Mumbai Police, whether it’s related to civil or criminal matters. Alternatively, you can submit an e-FIR online (specifically for non-SR and theft cases) via CCTNS – Maharashtra.
After lodging an e-FIR, download a copy of the e-FIR and note down the FIR number to track the status.
For more reference, contact:
Address: Maharashtra Police HQ,
Maharashtra Police DGP Headquarters,
Shahid Bhagat Singh Marg, Colaba, Mumbai, Maharashtra, India – 400001
Phone: +912222625020 (Mumbai City), +917506888100 (WhatsApp)
Tip: Registered an FIR at the local police station? Take a copy of the FIR free of cost from the designated Police Officer.
Note: If you don’t receive a response after filing an FIR with Mumbai Police, contact the Divisional Assistant Commissioner of Police. After this, escalate the case to the Zonal Deputy Commissioner of Police (DCP).
4. E-Services
Access online citizen services of Mumbai Police including Police Verification, Download Forms, Arms license, RTI (Right to Information) requests, Certificates (Character/NOCs), Arrest Information, event permissions, and other e-services.
E-Services & Forms:
Need more information from Mumbai Police? You should file an RTI online under the Right to Information Act, 2005.
Note: If the citizen services are not provided on time, then appeal to First and Second Appellate Officers designated through IGRS (Integrated Grievance Redressal System), Aaple Sarkar under the Maharashtra Right to Public Services Act, 2015.
5. Divisional Assistant Commissioner of Police (ACP)
If your complaint is not resolved to your satisfaction at the local police station, especially if it’s a serious issue like corruption or critical criminal/civil matters, then escalate it to your Divisional Assistant Commissioner of Police (ACP) to start an investigation.
Contact Details of Divisional ACP:
1. Zone – 1:
| ACP, Division of Mumbai Police | Phone No. and Email |
|---|---|
| ACP, Colaba | Phone: +912222812696 Email: acpcolaba.mum@mahapolice.gov.in |
| ACP, Azad Maidan | Phone: +912222697148 Email: acpam.mum@mahapolice.gov.in |
| ACP, Dongri | Phone: +912223778994 Email: acpdongri.mum@mahapolice.gov.in |
2. Zone – 2:
| ACP, Division of Mumbai Police | Phone No. and Email |
|---|---|
| ACP, Pydhoni | Phone: +912222069002 Email: acppyd.mum@mahapolice.gov.in |
| ACP, Girgaum | Phone: +912223861643 Email: acpgirgaon.mum@mahapolice.gov.in |
| ACP, Gamdevi | Phone: +912223805431, +912223874192 Email: acpgamdevi.mum@mahapolice.gov.in |
3. Port Zone:
| ACP, Division of Mumbai Police | Phone No. and Email |
|---|---|
| ACP, Yellow Gate | Phone: +912222654318, +912223735857 Email: acpyg.mum@mahapolice.gov.in |
| ACP, Wadala | Phone: +912223726245 Email: acpwadala.mum@mahapolice.gov.in |
4. Zone – 3:
| ACP, Division of Mumbai Police | Phone Number and Email |
|---|---|
| ACP (Agripada) | Phone: +912223085125 Email: acpagripada.mum@mahapolice.gov.in |
| ACP (Tardeo) | Phone: +912223532142 Email: acptardeo.mum@mahapolice.gov.in |
| ACP (Worli) | Phone: +912224955626 Email: acpworli.mum@mahapolice.gov.in |
5. Zone – 4:
| ACP, Division of Mumbai Police | Phone Number and Email |
|---|---|
| ACP (Bhoiwada) | Phone: +912223739053 Email: acpbhoiwada.mum@mahapolice.gov.in |
| ACP (Matunga) | Phone: +912224021512 Email: acpmatunga.mum@mahapolice.gov.in |
| ACP (Sion) | Phone: +912224074575 Email: acpsion.mum@mahapolice.gov.in |
6. Zone – 5:
| ACP, Division of Mumbai Police | Phone Number and Email |
|---|---|
| ACP, Dadar | Phone: +912224323044 Email: acpdadar.mum@mahapolice.gov.in |
| ACP, Mahim | Phone: +912224466033 Email: acpmahim.mum@mahapolice.gov.in |
| ACP, Kurla | Phone: +912226501147 Email: acpkurla.mum@mahapolice.gov.in |
7. Zone – 6:
| ACP, Division of Mumbai Police | Phone Number and Email |
|---|---|
| ACP, Chembur | Phone: +912225225668 Email: acpchembur.mum@mahapolice.gov.in |
| ACP, Deonar | Phone: +912225229663 Email: acpdeonar.mum@mahapolice.gov.in |
| ACP, Nehru Nagar | Phone: +912225224409 Email: acpnehrunagar.mum@mahapolice.gov.in |
| ACP, Trombay | Phone: +912225564600 Email: acptrombay.mum@mahapolice.gov.in |
8. Zone – 7:
| ACP, Division of Mumbai Police | Phone Number and Email |
|---|---|
| ACP, Bhandup | Phone: +912225963003 Email: acpbhandup.mum@mahapolice.gov.in |
| ACP, Ghatkopar | Phone: +912225152146 Email: acpghatkopar.mum@mahapolice.gov.in |
| ACP, Mulund | Phone: +912225641008 Email: acpmulund.mum@mahapolice.gov.in |
| ACP, Vikhroli | Phone: +912225791700 Email: acpvikhroli.mum@mahapolice.gov.in |
9. Zone – 8:
| ACP, Division of Mumbai Police | Phone Number and Email |
|---|---|
| ACP, Airport | Phone: +912226156108 Email: acpairport.mum@mahapolice.gov.in |
| ACP, D.N. Nagar | Phone: +912226304001 Email: acpdnnagar.mum@mahapolice.gov.in |
| ACP, Kherwadi | Phone: +912226508451 Email: acpkherwadi.mum@mahapolice.gov.in |
| ACP, Santacruz | Phone: +912226494124 Email: acp.santacruzdiv@mahapolice.gov.in |
| ACP, Vakola | Phone: +912226125243 Email: acpvakola.mum@mahapolice.gov.in |
10. Zone – 9:
| ACP, Division of Mumbai Police | Phone Number and Email |
|---|---|
| ACP, Bandra | Phone: +912226400917 Email: acpbandra.mum@mahapolice.gov.in |
| ACP, Oshiwara | Phone: +912226367717 Email: acposhiwara.mum@mahapolice.gov.in |
11. Zone – 10:
| ACP, Division of Mumbai Police | Phone Number and Email |
|---|---|
| ACP, Andheri | Phone: +912226837164 Email: acpandheri.mum@mahapolice.gov.in |
| ACP, Meghwadi | Phone: +912228367548 Email: acpmeghwadi.mum@mahapolice.gov.in |
| ACP, Sakinaka | Phone: +912225706797 Email: acpsakinaka.mum@mahapolice.gov.in |
12. Zone – 11:
| ACP, Division of Mumbai Police | Phone Number and Email |
|---|---|
| ACP, Borivali | Phone: +912228901639 Email: acpborivali.mum@mahapolice.gov.in |
| ACP, Goregaon | Phone: +912228724376 Email: acpgoregaon.mum@mahapolice.gov.in |
| ACP, Malvani | Phone: +912228820497 Email: acpmalad.mum@mahapolice.gov.in |
13. Zone – 12:
| ACP, Division of Mumbai Police | Phone Number and Email |
|---|---|
| ACP, Dahisar | Phone: +912228281069 Email: acpdahisar.mum@mahapolice.gov.in |
| ACP, Dindoshi | Phone: +912228752181 Email: acpdindoshi.mum@mahapolice.gov.in |
| ACP, Samtanagar | Phone: +912228877624 Email: acpsamtanagar.mum@mahapolice.gov.in |
Note: Has any action not been taken by the respective Divisional ACP on your complaint or FIR? You can escalate the case or matter to the concerned Zonal DCP of Mumbai Police.
6. Zonal Deputy Commissioner of Police (DCP), Mumbai Police
If the case or complaint including criminal or civil matters is not addressed by the Divisional Assistant Commissioner of Police (ACP), then citizens can escalate matters to the Deputy Commissioner of Police (DCP) of Mumbai Police of the respective Zone.
Contact details of Zonal DCP:
| DCP, Zone of Mumbai Police | Phone Number and Email |
|---|---|
| DCP, Zone I | Phone: +912222620453 Email: dcpzone1-mum@mahapolice.gov.in |
| DCP, Zone II | Phone: +9122223073663 Email: dcpzone2-mum@mahapolice.gov.in |
| DCP, Zone III | Phone: +9122223700608 Email: dcpzone3-mum@mahapolice.gov.in |
| DCP, Zone IV | Phone: +912224021101 Email: dcpzone4-mum@mahapolice.gov.in |
| DCP, Zone V | Phone: +912224976960 Email: dcpzone5-mum@mahapolice.gov.in |
| DCP, Zone VI | Phone: +912225229303 Email: dcpzone6-mum@mahapolice.gov.in |
| DCP, Zone VII | Phone: +912225645228 Email: dcpzone7-mum@mahapolice.gov.in |
| DCP, Zone VIII | Phone: +912226508381 Email: dcpzone8-mum@mahapolice.gov.in |
| DCP, Zone IX | Phone: +912226422042 Email: dcpzone9-mum@mahapolice.gov.in |
| DCP, Zone X | Phone: +912228367767 Email: dcpzone10-mum@mahapolice.gov.in |
| DCP, Zone XI | Phone: +912228903899 Email: dcpzone11-mum@mahapolice.gov.in |
| DCP, Zone XII | Phone: +912228283889 Email: dcpzone12-mum@mahapolice.gov.in |
| DCP, Port Zone | Phone: +912222611620 Email: dcpzoneport-mum@mahapolice.gov.in |
DCP, Special Units
Contact DCP of Specific Units/Department of Mumbai Police:
| DCP, Unit of Mumbai Police | Phone Number and Email |
|---|---|
| DCP, HQ-I | Phone: +912222620043 Email: cp.mum.dcp.hq1@mahapolice.gov.in |
| DCP, HQ-II | Phone: +912222678751 Email: cp.mum.dcp.hq2@mahapolice.gov.in |
| DCP, Cyber Crime | Phone: +912226529926 Email: dcpcybercrime.mum@mahapolice.gov.in |
| DCP, EOW-I | Phone: +912222707704 Email: dcpeowzone-mum@mahapolice.gov.in |
| DCP, Traffic HQ & Central | Phone: +912224946223 Email: dcphq.traffic@mahapolice.gov.in |
| DCP, Traffic East | Email: dcpeast.traffic@mahapolice.gov.in |
| DCP, Traffic West | Phone: +912226667376 Email: dcpsub.traffic@mahapolice.gov.in |
| DCP, Traffic South | Email: dcpsouth.traffic@mahapolice.gov.in |
| DCP, Enforcement | Phone: +912222692515 Email: dcpenforcement-mum@mahapolice.gov.in |
| DCP, Anti Narcotics | Phone: +912222162308 Email: cp.mum.dcp.narcotics@mahapolice.gov.in |
Level 2: Additional Commissioner of Police (Addl. CP)
If your case is not addressed by the Divisional Assistant Commissioner of Police (ACP) or Local Police Station within a specific timeframe, then escalate it to the Additional Commissioner of Police (Addl. C.P.) of the respective Region. Don’t forget to provide the FIR number or reference/acknowledgement details of the submitted complaint.
Contact Additional Commissioner of Police (Addl. CP):
| Addl. C.P., Department of Mumbai Police | Phone Number and Email |
|---|---|
| Addl. C.P., South Region | Phone: +912223080023 Email: cp.mum.addcp.south@mahapolice.gov.in |
| Addl. C.P., Central Region | Phone: +912223750909 Email: cp.mum.addcp.central@mahapolice.gov.in |
| Addl. C.P., East Region | Phone: +912225230893 Email: cp.mum.addcp.east@mahapolice.gov.in |
| Addl. C.P., West Region | Phone: +912226402122 Email: cp.mum.addcp.west@mahapolice.gov.in |
| Addl. C.P., North Region | Phone: +912228854625 Email: cp.mum.addcp.north@mahapolice.gov.in |
| Addl. C.P., Traffic | Email: addlcp.traffic@mahapolice.gov.in |
| Addl. C.P., Crime | Phone: +912222620960 Email: cp.mum.addcp.crime@mahapolice.gov.in |
| Addl. C.P., Special Branch | Phone: +912222621763 Email: addlcpsb1.mum@mahapolice.gov.in |
Joint Commissioner of Police (Jt. CP)
Contact Joint Commissioner of Police (Jt. CP):
| Jt. C.P., Department of Mumbai Police | Phone Number and Email |
|---|---|
| Jt. C.P., L & O (Law & Order) | Phone: +912222624405 Email: cp.mumbai.jtcp.lo@mahapolice.gov.in |
| Jt. C.P., ADM (Administration) | Phone: +912222620879 Email: cp.mumbai.jtcp.admn@mahapolice.gov.in |
| Jt. C.P., Traffic | Phone: +912224954443 Email: cp.mumbai.jtcp.traf@mahapolice.gov.in |
| Jt. C.P., EOW (Economic Offenses Wing) | Phone: +912222625028 Email: jtcp.eow@mahapolice.gov.in |
| Jt. C.P., Crime | Phone: +912222620406 Email: cp.mumbai.jtcp.crime@mahapolice.gov.in |
Level 3: Commissioner of Police, Mumbai Police
If your case remains unaddressed after lodging a complaint or FIR at Level 1 (local police station or Divisional/Zonal ACP) and Level 2 (Addl. CP or Jt. Commissioners of Police) and it’s a serious matter, then escalate it to the Special Commissioner of Police (SPL. CP). Further, you can escalate the matter/cases to the Commissioner of Police (CP), Mumbai Police. Your concern will be taken seriously and addressed accordingly.
Contact Commissioner of Police (CP), Mumbai:
| Officers, Mumbai Police | Phone Number and Email |
|---|---|
| Spl. Commissioner of Police | Phone: +912222707713 Email: spl.cpmumbai@mahapolice.gov.in |
| Commissioner Of Police, Mumbai | Phone: +912222620826 Email: cp.mumbai@mahapolice.gov.in |
Note: Want to escalate the matter further to higher authorities? You can lodge a public grievance to higher appellate officers of the Home Department through IGRS (Integrated Grievance Redressal System) Aaple Sarkar of Govt. of Maharashtra. Alternatively, you can escalate the case/complaint to the Director General of Police (DGP), Maharashtra Police at the State Police Headquarters in Mumbai.
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