Paschimanchal Vidyut Vitran Nigam Limited (PVVNL) is owned by the state government of Uttar Pradesh. PVVNL works as the subsidiary Discom of UPPCL (Uttar Pradesh Power Corporation Limited). This Discom provides electricity distribution services in the western parts of Uttar Pradesh.
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If any customer is facing an issue with electricity services, you can register a complaint on the customer care helpline numbers or also register an online complaint. Let’s know the procedure and required information to complain to PVVNL.
PVVNL Official Electricity Customer Service Details:
| PVVNL Official Website | www.pvvnl.org |
| PVNL Customer Care Numbers | 1912 1800-180-3002 |
| WhatsApp Number of PVVNL | +917859804803 |
| PVVNL Online Complaint | Register |
| New Connection | Apply |
| Official Contact Numbers (Directory) | View Contact Numbers |
| PVVNL Mobile App | Android | iOS |
All the information and helplines of PVVNL are verified by the Complaint Hub. You can trust these data to get redressal of grievances. Every time, our team try to give you the best information. Our aim is to be aware of the ways and methods that you can use to get your services. Be aware of your consumer and other rights.
List of the Circles/Divisions of PVVNL in Western Uttar Pradesh to get its services:
- Ghaziabad
- Loni
- Bulandshahar
- Moradabad
- Baghpat
- Bijnor
- Hapur
- JP Nagar
- Meerut
- Muzaffarnagar
- Rampur
- Saharanpur
- Shamli
- Noida
How to Register Electricity Complaint to PVVNL?
Now, customers can know the procedure and methods to lodge their complaints. You can use two methods to lodge a grievance. First, can call on customer care number and second, can register an online complaint.
You should know the categories and types of complaints about electricity issues. The list of issues is given below. Just check the issue that matches yours. PVVNL has provided an easy way, where you can register your problems. The integrated complaint registration portal is available on the portal of UPPCL for all Discoms.
Categories of Electricity Issues
These are the categories of electricity issues that can be redressed by the PVVNL. Does your problem belong to one of the listed categories? Yes! you can directly lodge your complaint. If not! you also can register a complaint with the reason and required information.
List of Electricity Issues:
- Power Supply Issue – Failure of Power/Outage, Load/Voltage, Streetlight Issue
- Electricity Bill of UPPCL – Arrear, Error in Amount, Wrong Bill
- Transformer – Failure of Transformer, Blast, Fire
- Live Service Line – Broken Wire, Live Wire, Poles Issue, Any other disruption
- PVVNL Electricity Meter – Domestic, Smart, and Industrial Meters
- Emergency Help – Emergency help for Accident due to Electricity
- Report – Corruption, Bribery, Suggestions, Scheme-related Complaints
Electricity Customer Care Number of PVVNL
PVVNL has provided a toll-free customer care number to their customers, where they can register complaints. You can follow the steps to register a complaint on the customer care number.
Step 1 – Click on this customer care number of the PVVNL to complain about electricity issues.
PVVNL customer care number – 1912, 1800-180-3002
Step 2 – Call and Choose the options. Talk to the Customer care executive and describe the issue of electricity services.
Step 3 – Get the complaint reference number on your mobile number to track your complaint.
Step 4 – Click on the number and register a complaint on the WhatsApp Number of PVVNL.
PVVNL WhatsApp Number – +917859804803
Step 5 – Send a “Hi” message and select the “register complaint” option and send the number that is given in front of it. If the mobile number is not registered with the account, register it by providing the account number of UPPCL.
Step 6 – Select the complaint category and sub-category and get the complaint reference number to track your complaint.
If your issue is still not solved or unsatisfied with the final resolution, you can approach to Consumer Grievance Redressal Forum, UPPCL.
Register Online Complaint
Customers of PVVNL can also register an online complaint about the issues of electricity services. To register your online complaint follow these steps and information as per your requirement.
Step 1 – Click on “Online Electricity Complaint to UPPCL” and follow the procedure to register your complaint to PVVNL.
Step 2 – If your complaint is not resolved or unsatisfied with the decision of the PVVNL, you can lodge a grievance to Electricity Consumer Grievance Redressal Forum, UPPCL (PVVNL Forum).
Step 3 – If further your grievance is not resolved or unsatisfied with the final decision of the Consumer Grievance Redressal Forum (CGRF), you can approach the Electricity Ombudsman Office, UPERC and know the procedure to file an appeal or petition.
These are the methods that you can use to register your grievances. If you are still facing the issue, you can contact us by message.
Frequently Asked Questions (FAQs) about PVVNL
Q. How can I track the electricity supply outages by PVVNL?
A. Visit “Urja Mitra” and track the ongoing/scheduled outages of electricity supply in your area. Select your circle on the website and check your nearest sub-station name to track your status.
Q. How can I pay my electricity Bill for PVVNL to UPPCL?
A. You can pay your electricity bill of PVVNL online at the UPPCL Quick Bill Pay portal anytime. Visit this link and check your bill amount by entering your account number from the previous bill. Use any one online payment method to complete the transaction.
Q. Where can I apply for a New Electricity Connection between PVVNL, UPPCL?
A. You can apply for a new electricity connection of PVVNL on UPPCL’s Jhatpat connection portal. To know the procedure and required documents click on “Apply for New Connection of UPPCL” and follow the steps.
Q. What can I do if my complaint is not resolved by PVVNL or UPPCL?
A. You can lodge a grievance in the CGRF (Consumer Grievance Redressal Forum, UPPCL) to get redressal of your issues. If you are still unsatisfied or not resolved by CGRF, you can appeal or file the petition with the Electricity Ombudsman of the Uttar Pradesh Electricity Regulatory Commission. To know the procedure click on the above link.
