Reliance Gas is a brand name service of Reliance Petro Marketing Limited (RPML) which is a subsidiary of Reliance Industries Limited (RIL). It distributes or sells bottling liquified natural gas (LPG) cylinders in bulk, or in retail for domestic, commercial & industrial uses as a Reliance Gas brand.
It provides its LPG and petroleum services mainly in the cities of Chhattisgarh, Gujarat, Maharashtra, Madhya Pradesh, and Rajasthan. LPG is a very useful fuel for sustainability in the environment as clean conventional fuel, blue smokeless flame, and safe and fast cooking.
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The major cities where Reliance Gas operates are Mumbai, Ahmedabad, Indore, and Jaipur with the corporate office of RPML. Retail, industrial, and commercial vendors can also apply for the retail services and connection of LPG gas in their regions.
Many customers face issues with the services of LPG supply of Reliance Gas. The major problems that usually occur are the booking of gas cylinders, new connection issues, unethical practices in the weight of refilled cylinders, billing and overcharging complaints, unexpected price hikes, and online payment issues.
Customers can use the helplines of Reliance Gas to register a complaint. You can call on the toll-free customer care numbers of Reliance Gas support or can e-mail your concerns. Customers can also use the online portal and mobile app to file an online complaint.
Complaint Registration Fee and Redressal Time of Reliance Gas:
| Registration Fee | No Charges (0) |
| Redressal Time Limit | 7 (24×7) to 30 working days |
⇒ To know more, read: Safety Tips
Let’s try to find out the official helpline numbers and what is the right procedure to file an online complaint so you can get faster redressal of the issue. Follow the instructions in the sections below.
Reliance Gas Helpline Number
Reliance Gas always gives priority to providing the best services, so it has issued helpline numbers for its customers. You can use the toll-free customer care numbers to call customer care support. Customers can also send an e-mail to raise their concerns and complaints about the LPG cylinder and services.
If you call on the official helpline number of Reliance Gas, you must provide the information that is mentioned in the list below for the convenience of your help.
- Name of the consumer
- Connection, Account, or Consumer Number of Reliance Gas
- Address and Contact Details (Mobile number or others)
- Description of the complaint or concerns
Finally, don’t forget to get the reference number of the registered complaint to track the status. You can use this reference number at the Grievance Redressal Cell of Reliance Gas (If the complaint is not resolved within the time limit).
Toll-Free Customer Care Number and Helpline Numbers of Reliance Gas:
| Reliance Gas Complaint Number | 1800223023 |
| Distributor Contact Numbers | View/Contact |
Note – If your complaint is not resolved within the given time by Reliance Gas then you can approach the higher authorities of the regional office or can e-mail the Grievance Redressal Cell of Reliance Gas.
Tips – If you have any complaint about consumer products and services then as a consumer you can file an online complaint to the National Consumer Helpline and Consumer Court/Commission in just one click.
File an Online Complaint
Customers have the option to use the online portal or mobile app of Reliance Gas to file an online complaint. You can also track the real-time status of the registered grievance. Visit the link below and log in using the connection number and password.
If you don’t have an online account on the Reliance Gas portal then click the sign-up button, fill out the required details, and submit it. Then log in using the account credentials and select the complaint registration option from the dashboard or menu.
In the final step, fill out the online complaint form and submit it for further processing. Don’t forget to note down the reference number to track the status of the complaint. You may also e-mail your complaint with the title and description of the main complaint, and also attach the document proof (If you are required to do so).
Important Links to Register an Online Complaint with Reliance Gas:
| File an Online Complaint (Log in) | Register Now |
| reliancegas.support@ril.com | |
| Mobile App | Android | iOS |
Note – If your complaint is still unresolved, approach the Grievance redressal cell of Reliance Gas at your nearest dealer and zonal office.
Major Online Services of Reliance Gas:
| New LPG Gas Connection | Apply Now |
| Online Gas Booking | Book Now |
You can find out more about the services of Reliance Gas on its official website.
Reliance Gas Corporate Office Address and Contact Details:
| City | Address and Phone No. |
|---|---|
| Mumbai | Reliance Petro Marketing Ltd., Reliance Corporate Park 6C 2nd Floor, Phase I, Thane Belapur Road, Ghansoli, Navi Mumbai – 400701. Phone: 022-44770198 |
| Ahmedabad | Reliance Industries Ltd. Textile Division, Administration branch, 2nd Floor, Gate No. 02, Naroda GIDC, Ahmedabad – 332330. Phone: 1800223023 |
| Indore | Reliance Industries Ltd. 5th Floor Dhan Trident Vijay Nagar, Indore, Madhya Pradesh – 452001 Phone: 1800223023 |
| Jaipur | Reliance Industries Ltd. 1st Floor, D Block, Above Reliance Market, Plot No. G 467, Road No – 12, VKIA Main Road Jaipur – 302013. Phone: 1800223023 |
Types of Complaints
The types of issues related to LPG and petroleum services that can be redressed by Reliance Gas are:
- New LPG Gas Connection Issues – Online registration issues, document submission, and approval complaints, the connection is not issued, security deposit and refund issue, or transfer of the connection.
- Booking and Payment Related – Interruption or issue in gas booking, delivery-related complaints, unethical practices by employees, low weight or weak quality of cylinder, failure of transactions, and payment issues.
- Other Complaints about the Services of Reliance Gas – Issues of retail, commercial, and industrial customers, bulk order issues, payment or billing-related complaints.
