UGVCL – Know Electricity Helpline Numbers, Register Online Complaint to Electricity Board, Uttar Gujarat VIJ Company Limited

Uttar Gujarat VIJ Company Limited (UGVCL) was established in September 2003 under the Companies Act, 1956 by Gujarat Electricity Board. UGVCL serves as an electricity distribution company in the northern part of Gujarat and is owned by the state government of Gujarat.

UGVCL is a wholly owned subsidiary of Gujarat Urja Vikas Nigam Limited and provides services in more than 50,000 sq. Km. It is spread in the full six districts of the northern region of Gujarat, and some parts of three districts in western & central areas.

Electricity Board (EB), Circles, and Divisions of the UGVCL to Get Electricity Services/Helpline:

1. Mahesana Circle:

2. Sabarmati Circle

3. Himatnagar Circle:

4. Palanpur Circle:

More than 28 lakh customers are getting electricity services in the categories of residential, commercial, industrial, agriculture, and others. These services are served by the 129 sub-division offices and 21 divisions of the UGVCL in northern Gujarat.

Many customers of the UGVCL face issues with electricity services in their region. Some of them don’t know the helplines & procedures to lodge online electricity complaints.

You can get the electricity customer care and complaint numbers of the UGVCL & Online complaint registration form links. Use the below information, procedure, and official details & services to redress complaints about electricity issues.

Electricity Complaint Fee & Time Limit:

Tips – You must know that if your electricity complaints are not resolved within the given time or dissatisfied with the redressal of your issue by UGVCL. You can lodge a grievance to the Electricity Consumer Grievance Redressal Forum (CGRF), UGVCL and then can file a petition to the Electricity Ombudsman of Gujarat Electricity Regulatory Commission (GERC), Gujarat.

Electricity Helplines of Uttar Gujarat VIJ Company Limited (UGVCL)

Uttar Gujarat VIJ Company Limited (UGVCL) has provided many online services for their customers and also customer care helpline numbers to redress the issues of electricity.

UGVCL has provided toll-free customer care numbers to redress the electricity issues that consumers face in daily life. You can register electricity complaints to UGVCL using the helpline numbers below. The required official helpline numbers and procedures are provided below and follow these steps to register a complaint successfully.

Toll-Free Customer Care & Helpline Numbers of UGVCL for Electricity Complaints:

Tips – If your complaint is not resolved or unsatisfied within the given time, approach CGRF, UGVCL

Register Online Complaint to the Electricity Board of UGVCL

Uttar Gujarat VIJ Company Limited (UGVCL) has provided an online portal and complaint registration form to submit the issues regarding electricity services of the Electricity Board (EB).

You can use this online portal and can register an online complaint to UGVCL. Follow the instructions below and the procedure to lodge a successful complaint.

Important Links of UGVCL to Register Complaints About Electricity Services of EB, Northern Gujarat.

Other Options:

Procedure:

• Visit the above link.
• Click on the ‘Register Complaint’ option.
• Fill out the complaint form of UGVCL and click the ‘submit’ button.
• Note down the reference number to track the status of the complaint.

Tips – Does your complaint resolved? If not satisfied, you can approach the CGRF of UGVCL.

Use the electricity services and online tools of the UGVCL like online bill calculator, bill payment, new connection form, online application for solar rooftop panels, tariff charges, and other smart meter-related services.

Online Electricity Services of UGVCL:

Lodge Grievance to Consumer Grievance Redressal Forum (CGRF), UGVCL

The Electricity Consumer Grievance Redressal Forum of UGVCL redresses the cases and complaints that are not resolved by the UGVCL or are unsatisfied with the final response.

Customers of the UGVCL can lodge grievances under the Electricity (regulation) Act, 2003 to the Consumer Grievance Redressal Forum of UGVCL. Know the instructions, required documents, and procedure to lodge a grievance.

Instructions:

• The complaint can be filed in written mode
• The Grievance must be filed within 2 years of the occurrence

Procedure:

• Download the Application form Format of Consumer Grievance Redressal Forum:
  • Download (Grievance Form)
  • Note – Take Printout the form
• Fill out the required information or write an application in the given format.
• Attach all the required documents and their copies to the application form.
• Tips – Take a copy of all the documents and applications before submission of the application for future reference.
• Submit the grievance application form to the concerned CGRF forum of UGVCL.

Address and Contact Details of CGRF Forum, UGVCL

Tips – Not resolved within 45 days or dissatisfied with the final redressal of the CGRF forum? File a petition to the Electricity Ombudsman, Gujarat.

File Petition to the Electricity Ombudsman (GERC), Gujarat

The Electricity Ombudsman of Gujarat Electricity Regulatory Commission, Gujarat takes cases of the electricity issues of the registered licensees and UGVCL is one of the licensees that distribute electricity under GERC, Gujarat. The electricity Ombudsman works as a mediator between the licensee and complainant under the Electricity (Regulation) Act, 2003.

If your grievance is not redressed within 45 days by the concerned CGRF office of UGVCL or unsatisfied with the final decision of the CGRF then you can file a petition to the Electricity Ombudsman of Gujarat against the concerned CGRF of UGVCL.

Instructions:

• The case must be filed within 30 days after the expiry period or final order of CGRF
• The case should not be pending and the final order should not passed by any tribunal or court

Required Documents:

• An application form.
• 3 copies of the submitted application form of CGRF and attached documents.
• A copy of the response of the CGRF (If available).
• Document proof of the issue and any monetary loss (If faced with such loss).

Procedure:

• Download the petition or representation form of the Electricity Ombudsman:
  • Download (Appeal Form)
  • Note – Printout the Annexure III
• Fill out the required information on the application form.
• Attach the copy of the submitted application form & documents of CGRF.
• Take 3 copies of the application form and all attached documents and use all these applications and documents to submit them to the Electricity Ombudsman office.
  • Tips – Keep a copy of the applications and documents for yourself.
• You can submit your petition by visiting the office or can send it by post at the address below of the Electricity Ombudsman, Gujarat.

Contact Details and Address of Electricity Ombudsman (GERC), Gujarat

1. Electricity Ombudsman, Gujarat

• Address: Office of the Electricity Ombudsman
  Barrack No 3, Polytechnic Compound,
  Ambawadi, Ahmedabad-380015
• Phone: 079-26302689
• E-mail: so.ombudsman@gercin.org, eleombahm@gercin.org

2. Gujarat Electricity Regulatory Commission (GERC)

• Address: Gujarat Electricity Regulatory Commission
  6th Floor, GIFT ONE,
  Road 5C, Zone 5, GIFT City,
  Gandhinagar – 382355,
  Gujarat, India.
• Phone: +917923602000
• E-mail: gerc@gercin.org
• Fax: +917923602054, +917923602055

Citizen’s Charter: Electricity Complaint Redressal Time Limit of UGVCL

UGVCL has provided a citizen’s charter about the time limit to redress the complaints of different categories of issues. Read the below tables of different issues and their time limit for the redressal of the complaint.

Tips – If your complaint is not resolved within the given time limit as mentioned. You can lodge a grievance to the Consumer Grievance Redressal Forum of UGVCL (Follow the above sections).

1. For New Electricity Connection

1. Time Limit for the Issue of the Demand Note:
   

   Type of Complaint	Time Limit
   Permanent electricity connection (Residential & Commercial purposes)	7 Days
   Connection for Industrial LT (Permanent)	10 Days
   For HT connection	15 Days
   For EHV Connection	30 Days

2. Time Limit to Release New Connection (After Payment)
   

   Type of Complaint	Time Limit
   Permanent Electricity Connection (Category A)	20 Days
   In Case of Modification of Existing Connection (Network)	2 Month City Area 4 Month Rural Area
   Permanent Electricity Connection (LT Industrial)	20 Days
   Permanent Connection (HT Industrial, In case of Modification)	60 Days
   Permanent Agriculture Electricity Connection	30 Days (After Payment or due Demand Note)
   Agriculture new connection (Modification)	120 Days
   HT Industrial connection	45 Days
   EHV Electricity Connection	180 Days
   Temporary Electricity Connection 10/25/50 KVA & Above	5/10/20/30 Days

2. Reconnection of Electricity Connection

(After payment of charges, due bill & deposit)

3. Shifting of Electricity Connection (After the date of payment of estimate)

4. Complaint Redressal Time of Other Electricity Services

5. Electricity Interruptions

6. Meter/Metering System

Type of Electricity Issues

The list of the electricity issues that can be redressed by UGVCL (Northern Gujarat) and GUVNL.

• Electricity Billing Complaints
• Overhead Lines Complaints
• Quality of Power
• Interruption in Power
• Failure in power supply and transformer
• Payment, Refund, and Payments related issues
• New Electricity Service Connection or services of UGVCL complaints
• Streetlight/ poles/ Service Lines
• Meter related complaints
• Other Complaints

Frequently Asked Questions about Electricity Services of UGVCL

Q. What are the available electricity customer care helpline numbers of UGVCL?
A. The toll-free customer care number of UGVCL is 19121, 1800233155335 where you can register complaints about the issues with the electricity services.

Q. What is the WhatsApp number of UGVCL (Northern Gujarat)?
A. The WhatsApp number of UGVCL is +919825819121 click and open it in the WhatsApp messenger.

Q. How can I pay the online electricity Bill of UGVCL?
A. You can visit the ‘Quick Bill Payment‘ to pay the online electricity bills. Pay your bill amount and download or take the printout of the receipt.

Q. Where register complaints against UGVCL if the issue is not resolved or unsatisfied?
A. You can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), UGVCL against the final decision or issue is not resolved within time. Further, you can approach to Electricity Ombudsman, Gujarat.

Q. How to apply online for the new electricity connection of the UGVCL?
A. You can apply for a new electricity connection by filling out of online application form. Visit the ‘new electricity connection‘ page to register on GUVNL then log in using the username and password. Click the apply for new connection and select the HT or LT service connection.

The information and forms related to the new connection:

• Procedure to getting a new connection f UGVCL
• New LT connection Application Form
• New HT Connection Application Form
• Lok Darbar Programme

Q. Where can I track the status of the ongoing/scheduled electricity supply outage by UGVCL in northern Gujarat?
A. You can click out ‘Urja Mitra UGVCL‘ to track the status of the ongoing or scheduled electricity supply outage in northern Gujarat.

References

• Redressal Forum of UGVCL
• Forum Address, UGVCL
• Redressal Forum of UGVCL