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Vivo Care, India: Register a Complaint About Smartphone, Product, or Service to Vivo Mobile India Pvt Ltd.

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Vivo Mobile India Pvt Ltd. (Source: vivo.com)

Welcome to the help center for Vivo Care, India. Vivo Mobile India Pvt Ltd is a subsidiary of Vivo Communication Technology Co. Ltd, a smartphones, accessories, software and electronics company. It has a manufacturing facility in Greater Noida, Uttar Pradesh. Vivo also provides a range of accessories, such as earphones, chargers, power banks, and cases.

Have complaints regarding smartphones, accessories, or products of Vivo? You can complain to Vivo Customer Support through the toll-free helpline number, email/WhatsApp, or online form. Contact or book a meeting at the authorized service center for repair, software updates, free phone cleaning, and more.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Resolve Vivo Products/Service issues related to:

  • Smartphones
  • Earbuds
  • Earphones
  • Wireless devices
  • Premium Care
  • Warranty
  • Power Banks
  • Chargers
  • Other Accessories

Also, raise your concerns related to premium care services, such as extended warranty, screen damage protection, E-Store, and pick-up and drop facility.

Still, not resolved? You can escalate the concerns to the CEO or Grievance Officer (In the case of E-Store Vivo). Further, you may approach the Consumer Forum or regulatory authority.

Level 1: Customer Care, Vivo

Time: 24×7

Vivo, India Customer Support
Helpline Number 18002083388
Vivo Complaint Number 18001023388 (toll-free)
Customer Care Number +911206283388
Vivo Tech Support (X-Series) 18002084488
WhatsApp Message: +919289643388
Live Chat Available (Connect)
Online Support Website: Contact Vivo, India

Note: To repair the devices (in warranty or out of warranty), “Book an Appointment” at the authorized service center for quick repair.

Online E-Store Vivo Help

If you have any issues with your orders, online purchases, payment refunds, or warranty claims, or need technical support for products bought through the Vivo E-Store, contact the Vivo Online E-Store Help Center to file your complaint with the support team. To ensure a faster resolution, please register your complaint using the customer service number or complaint registration system.

E-Store Customer Support:

Time: 24×7

Vivo Online Store, India Customer Care
Order Helpline Number 18001023388
Email support.in@vivo.com
Online Store Support Click Here (shop.vivo.com)

If not resolved, escalate the e-store complaint to the appointed Head of Customer Service or the Grievance Officer.

Level 2: Write to CEO/Grievance Officer, Vivo India

1. Chief Executive Officer (CEO):

Designation CEO, Vivo India
Email Click to Email
Service Center Contact Authorized Service Center
Book a Pick & Drop Click to Book

If not resolved to your expectation by customer care at level 1, escalate the complaint to the CEO at Vivo India with the ticket or reference number of the previous complaint.

2. Grievance Officer, Vivo India:

Designation Grievance Officer, Vivo India
Email grievance.officer@vivo.com
Address Vivo Mobile India Pvt Ltd, 10th & 11th Floor, Palm Springs Plaza (Complex) Village Wazirabad, Sector-54 Gurugram, Haryana- 122003, India

Have unresolved complaints related to E-Store Vivo? You can escalate your concerns related to privacy, trade, or online shopping to the appointed Grievance Officer at Vivo Mobile India Pvt Ltd.

Still, not resolved? You may approach the National Consumer Forum in India to complain against Vivo.

Level 3: Consumer Commission

In each district and state, the government has established a Consumer Grievance Redressal Commission. The apex authority overseeing consumer protection is the National Consumer Disputes Redressal Commission (NCDRC). If you have complaints related to violation of consumer rights or quality of products, smartphones, or services purchased by Vivo Mobile India Pvt Ltd., file an online consumer complaint to the respective consumer commission through E-DAAKHIL.

These are consumer forums where you can complain against Vivo:

  1. National Consumer Helpline (NCH) of the Department of Consumer Affairs (for an informal complaint)
  2. National Consumer Disputes Redressal Commission (NCDRC), E-DAKHIL (For compensation or monetary loss)

Legal Action:

In cases where legal action is necessary, you have various options:

Before taking any legal steps, it is advisable to seek guidance from a legal expert or lawyer to understand the associated laws and regulations or any available alternatives to resolve the dispute internally with Vivo.

Protecting your rights is as important as your privacy, and these authorities are designed to support and address any concerns you may have with Vivo India.


Reference

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User Reviews (2)

HS
HILIFE STUDIO
Sep 14, 2024

VIVO Y200PRO BATTERY & CAMERA ISSUE

HELLO MYSELF SWATI , I BOUGHT VIVO Y 200 PRO 5G 22DAYS AGO .. THERE IS AN BIG ISSUE OF BATTERY AND CAMERA . I WANT REPLACE IT FROM NEW ONE ...
V
VIVO
Apr 25, 2024

Urgent: Seeking Resolution for Safety Concerns

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Dear sir I hope this email finds you well. My name is kamal and I am a concerned Vivo customer. I am reaching out to you regarding a distressing incident involving one of your products. Recently, I experienced a terrifying ordeal when my Vivo phone suddenly exploded. Not only did this incident endanger my life, but it also caused significant damage to my property. I consider myself fortunate to have escaped unharmed, but the mental anguish and trauma from the incident linger on. In the aftermath, I have diligently shared the details of my experience, including photos and videos, on various social media platforms. Unfortunately, despite assurances of resolution, I am yet to receive a satisfactory response from your team. The lack of a concrete solution only compounds my distress and raises questions about Vivo's commitment to customer safety. As a loyal customer who invested hard-earned money in your product, I am deeply disappointed by the lack of accountability and urgency in addressing this issue. It is disheartening to witness the impact of this incident not only on my life but also on the perception of Vivo among my peers and community. I implore you to take immediate action to rectify this situation and provide a transparent timeline for resolution. Additionally, I seek reassurance that Vivo prioritizes the safety and well-being of its customers above all else. I understand that mistakes happen, but it is how a company responds to them that truly reflects its values and integrity. I urge you to uphold the trust and confidence that customers like myself have placed in Vivo by swiftly addressing this matter. I eagerly await your prompt response and a resolution to this pressing issue. Thank you for your attention to this matter. Sincerely, Kamal

Ratings

Overall (0.5 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)

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HELLO MYSELF SWATI , I BOUGHT VIVO Y 200 PRO 5G 22DAYS AGO .. THERE IS AN BIG ISSUE OF BATTERY AND CAMERA . I WANT REPLACE IT FROM NEW ONE ...Dear sir I hope this email finds you well. My name is kamal and I am a concerned Vivo customer. I am reaching out to you regarding a distressing incident involving one of your products. Recently, I experienced a terrifying ordeal when my Vivo phone suddenly exploded. Not only did this incident endanger my life, but it also caused significant damage to my property. I consider myself fortunate to have escaped unharmed, but the mental anguish and trauma from the incident linger on. In the aftermath, I have diligently shared the details of my experience, including photos and videos, on various social media platforms. Unfortunately, despite assurances of resolution, I am yet to receive a satisfactory response from your team. The lack of a concrete solution only compounds my distress and raises questions about Vivo's commitment to customer safety. As a loyal customer who invested hard-earned money in your product, I am deeply disappointed by the lack of accountability and urgency in addressing this issue. It is disheartening to witness the impact of this incident not only on my life but also on the perception of Vivo among my peers and community. I implore you to take immediate action to rectify this situation and provide a transparent timeline for resolution. Additionally, I seek reassurance that Vivo prioritizes the safety and well-being of its customers above all else. I understand that mistakes happen, but it is how a company responds to them that truly reflects its values and integrity. I urge you to uphold the trust and confidence that customers like myself have placed in Vivo by swiftly addressing this matter. I eagerly await your prompt response and a resolution to this pressing issue. Thank you for your attention to this matter. Sincerely, KamalVivo Care, India: Register a Complaint About Smartphone, Product, or Service to Vivo Mobile India Pvt Ltd.