Bajaj Allianz General Insurance Company Limited (BAGIC), established in 2001 as a joint venture between Allianz SE and Bajaj Finserv, is one of India’s largest private insurers. Recently rebranded as ‘Caringly Yours,’ the company is providing general insurance services for health and home to vehicles and businesses with a widespread presence in over 1100 cities and towns.
General Insurance Plans:
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
- Health Insurance: Individual and Family Health Plans, International Health Coverage, and specialized options such as the Health Infinity Plan, Arogya Sanjeevani Policy, and Corona Kavach Policy.
- EV Insurance: Bajaj Allianz extends coverage to Electric Bikes, Cars, and Commercial Vehicles.
- Motor Insurance: The company provides coverage under Car Insurance, Two Wheeler Insurance, Long Term Two Wheeler Plans, Third-Party Car Coverage, Two Wheeler Third-Party Plans, and Commercial Vehicle Third-Party Plans.
- Travel Insurance: Individual and Family Travel Plans, Student Travel Coverage, and specialized offerings like Travel With Care, Travel Ace Plan, Domestic and Asia Travel Insurance, Senior Citizen Travel Insurance, and Corporate Travel Policies.
- Home Insurance: My Home Plans and the Householders Policy.
- Commercial Insurance: Business options include Property, Marine, Liability, Financial Lines, Engineering Insurance, and the Group Mediclaim Policy.
- Pet Insurance: Pet Dog and Cat Coverage Plans.
- Other Insurance: For unique needs, Individual Cyber Plans, Extended Warranty Coverage, Health Plans for Coronavirus, and Contactless Solutions.
Have insurance complaints? Bajaj Allianz General Insurance provides a three-tier grievance redressal mechanism for policyholders’ complaints. Initially, file complaints with the customer support team, then escalate to the Grievance Redressal Officer (GRO) and the corporate office if necessary.
Still, not resolved? Policyholders can approach the Insurance Ombudsman of the IRDAI as a final resort. Common concerns include delayed policy settlements, EMI issues, claims, and payments.
Level 1: Customer Care, Bajaj Allianz
Bajaj Allianz General Insurance has a multi-tiered grievance resolution system for addressing insurance complaints. At the first level, you can contact toll-free customer care, file online complaints, or send a complaint letter to the Grievance Redressal Officer.
When filing a complaint, it is essential to provide the following details:
- Bajaj Allianz General Insurance Policy Number
- Communication details such as phone number and name (avoid sharing personal or financially sensitive information)
- A description of the issue related to the insurance policy, claims, or any other concerns.
Note – For health insurance complaints, contact the Bajaj Allianz Life Insurance Co. Ltd.
Bajaj Allianz General Insurance Customer Care Number
To register a complaint with Bajaj Allianz, you can use the following toll-free customer care numbers and email.
| Bajaj Allianz General Insurance Complaint Number | 18002095858; +912030305858 |
| bagichelp@bajajallianz.co.in | |
| Roadside Assistance Helpline Number | 18001035858 |
| WhatsApp Number | +917507245858 |
| Customer Care Number (Sales) | 18002090144 |
| Helpline Number (Intermediary) | 18002097073 |
| Covid19 Helpline Number | 18002101030 |
| Email (Sales) | websales@bajajallianz.co.in |
Feel free to connect with Bajaj Allianz customer support to address any concerns or issues you may have.
File an Online Complaint
To register a complaint with Bajaj Allianz General Insurance, the most direct method is through the online portal. Use the online grievance portal or the Bajaj Allianz mobile app to file an online complaint.
Additionally, for resolution, you can approach the National Consumer Helpline (NCH) of the Department of Consumer Affairs or use the Integrated Grievance Management System (IGMS) provided by the IRDAI.
File an Online Complaint to Bajaj Allianz General Insurance:
| Complain online to Bajaj Allianz General Insurance | File a Complaint |
| bagichelp@bajajallianz.co.in | |
| Track policy status | Click to track |
| Contact Local Branch | Click Here |
Insurance Claim Support
To register a complaint related to insurance claims, track the status, or contact the claim support team of Bajaj Allianz, please use the following details:
| Toll-free Number | 18002095858 |
| agichelp@bajajallianz.co.in | |
| Online Claim | Click to Claim (bajajallianz.com) |
| Track claim status | Click to track |
Level 2: Grievance Redressal Officer, Bajaj Allianz
If you find that your concern with Bajaj Allianz General Insurance is not resolved to your satisfaction, lodge a grievance to the Grievance Redressal Officer at the Regional Branches or Corporate Offices.
If not resolved within two weeks, escalate the grievance to the Head of Customer Service at the Corporate Office of Bajaj Allianz (within 60 days of response) or Bima Bharosa, an Integrated Grievance Management System provided by IRDAI.
When submitting a grievance form, provide the following details:
- Reference/ticket number of the previous complaint
- Policy number
- Nature of the complaint
- Description of the grievance (reason for dissatisfaction)
- Attach relevant document copies.
Contact the Grievance Redressal Officer via email or mail using the provided head office contact information below.
| Designation | Grievance Redressal Officer, Bajaj Allianz |
| ggro@bajajallianz.co.in | |
| Online Form | Click to complaint |
| Address | Grievance Redressal Officer, Bajaj Allianz General Insurance Company Limited, Bajaj Allianz House, Airport Road, Yerawada, Pune-411006. |
Level 3: Head of Customer Service, Bajaj Allianz General Insurance Co. Ltd.
If your previously lodged complaint remains unresolved to your satisfaction by the Grievance Redressal Officer for Bajaj Allianz General Insurance, it is advisable to escalate the matter to the company’s Head of Customer Service.
To initiate this escalation, use the reference/ticket number from your initial complaint and submit a complaint online or send a written grievance letter to the provided postal address.
| Designation | Head of Customer Service |
| Phone Number | +918080945060 (Missed Call); +912066026666 (Corporate) |
| Fax | +912066026667 |
| head.customerservice@bajajallianz.co.in | |
| Postal Address | Head Office – Bajaj Allianz General Insurance Company Ltd., Bajaj Allianz House,Bajaj Allianz House, Airport Road, Yerawada, Pune – 411006. |
Note – If complaints with Bajaj Allianz General Insurance remain unresolved for more than 30 days, policyholders can approach the Insurance Ombudsman (for amounts up to ₹30 lakh).
Insurance Ombudsman, IRDAI
In compliance with IRDAI regulations, Bajaj Allianz General Insurance has to resolve the policy-related complaints within 30 days. If you are dissatisfied with the resolution, you have the option to escalate the matter to the Insurance Ombudsman under the Insurance Ombudsman Rules of 2023.
Click: File an online complaint to the Insurance Ombudsman, IRDAI
Additionally, you may send an email to inscoun@cioins.co.in for further support of the Ombudsman.
Regulatory Authority
If you believe that Bajaj Allianz Life Insurance has violated your consumer rights or have disputes related to insurance claims or payments, approach these authorities:
- Internal Arbitration: Resolve disputes directly with Bajaj Allianz General Insurance Co. Ltd. through the online SMART ODR platform.
- Insurance Standards: Lodge complaints online concerning insurance standards with the Insurance Regulatory and Development Authority of India (IRDAI).
- Financial Matters: Resolve the financial complaints against the insurance company by reaching out to the Banking Ombudsman at the Reserve Bank of India (RBI).
- Consumer Commission: Depending on the compensation amount or disputes exceeding ₹30 lakh, you can submit your complaint to the appropriate Consumer Commission, such as the National Consumer Disputes Redressal Commission (NCDRC), using the E-DAAKHIL platform.
Legal Action
If you are dissatisfied with the final decisions of Bajaj Allianz Life Insurance Company Limited and regulatory bodies, you have the option to initiate legal action by filing a case online through the provided link.
Click: File a case online by e-filing to District/High Courts.
Remember: Before pursuing legal action, it is advisable to consult legal professionals. They can provide insights into applicable laws, your rights, the legal process, and alternative options such as arbitration with the insurance company.
