Bhopal Municipal Corporation (BMC) also known as Nagar Palika Nigam, Bhopal (नगर पालिका निगम, भोपाल) is an urban local government of Bhopal city, capital of Madhya Pradesh. BMC is recognized as a local self-governing body of tier 3 government under the 74th Amendment Act of 1992.
The municipal corporation serves as district administration in Bhopal city and provides essential citizen services including drinking water, sanitation (garbage & waste collection), public health, roads, street lights, and fire mitigation. Bhopal Nagar Nigam is divided into 21 administrative zones and 85 wards.
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The list of Zones and concerned Wards of Bhopal Municipal Corporation:
| Zone | Wards |
|---|---|
| Zone 1 | Bhonri (3), Hemu Colony (4), Sadhuvaswani (5) |
| Zone 2 | Kohe-E-Fiza (7), Eidgah Hills (10), Jain Mandir (21) |
| Zone 3 | Babu Jagjivan Ram (11), Nariyal Kheda (12), Geetanjali (13) |
| Zone 4 | JP Nagar (15), Motilal Nehru (16), Ibrahimganj (17), Ram Mandir (18), Mahavir Swami (20) |
| Zone 5 | Royal Market (8), Bag Mushi Hussain Khan (9), Shahjahanabad (14), Lal Bahadur Shastri (19), Moti Masjid (22), Islampura (23) |
| Zone 6 | Dr. Rajendra Prasad (47), Arera Colony (48), Shahpura (51) |
| Zone 7 | Chhatrapati Shivaji (31), Pt. Madan Mohan Malviya (33), Ravindra Nath Tagore (34) |
| Zone 8 | Goswami Tulsidas (27), Rani Avantibai (28), Maulana Abul Kalam Azad (29), Kushabhau Thakre (30), Pt. Ravishankar Shukla (46) |
| Zone 9 | Jahangirabad (35), Chandbad (36), Kapdamill (37), Semra (38), Gurunank Dev (69) |
| Zone 10 | Maharani Lakshmibai (42), Indira Gandhi (45), Asha Niketan (49), Gulmohar (50) |
| Zone 11 | Navin Nagar (39), Aishbagh (40), Bagh Farhat Aafza (41), Panjabi Bagh (70), Dashahra Garden Ashok Garden (71) |
| Zone 12 | Maharana Pratap (43), Subhash Chandra Bos (44), Kasturba (58), Barkeda B.H.E.L (59) |
| Zone 13 | Misraud (52), Jaatkhedi (53), Barkatulla (54), Baghmulgalia (55) |
| Zone 14 | Barkheda Pathani (56), Saket Shakti (57), Govind Pura (60), Khajurikalan (61) |
| Zone 15 | Hathaikheda (62), Gautam Buddh (63), Sonagiri (64), Narela Shankari (66), Indrapuri (67) |
| Zone 16 | Govindpara Industrial Area (65), Ayodhya Nagar (68), Rajiv Gandhi (72), Bhopal Memorial Hospital (73), Bhanpura (74) |
| Zone 17 | Badbai (75), Chhola (76), Rusalli (77), Karod (78), Navibagh (79) |
| Zone 18 | Sarvdharm Kollar (80), Danij Kuj (82), Sankedhi (83) |
| Zone 19 | Kanhakul (81), Ratanpura Road (84), Katara (85) |
| Zone 20 | Mahatma Gandhi (1), Airport (2), Mahavirgiri (6) |
| Zone 21 | Rani Kamlapuri (24), Swami Vivekanand (25), Dr. Ambedkar (26), Jawahar Lal Nehru (32) |
| Zone HO | Head Officer (Headquarters) of Bhopal Municipal Corporation |
The departments of BMC are:
- General Administration
- Public Health & Environment
- Public Works (Engineering)
- Power (Streetlights)
- Revenue & Finance
- Education & Social Justice
- Trade, Food & Culture
- Planning & Rehabilitation
- Disaster Management
- Social Welfare
Have complaints related to Bhopal Municipal Corporation? Yes! You can lodge a civic complaint to the concerned department of the Bhopal Nagar Nigam by calling the toll-free BMC citizen helpline number, control room number, or official contact numbers. Additionally, you may email, WhatsApp or file an online complaint to the Municipal Corporation.
Not resolved or dissatisfied? Escalate the municipal complaint to the Head of the Department (HOD) or Deputy Municipal Commissioner, BMC. Further, you can escalate the grievance to the Municipal Commissioner or Mayor at the Public Grievance Cell of Nagar Palika Nigam Bhopal.
How to File a Complaint to Bhopal Municipal Corporation (BMC)?
According to the citizen charter of Bhopal Nagar Nigam, the grievance redressal mechanism for municipal complaints is divided into 3 levels. Citizens can raise concerns related to civic services to designated officers at level 1 and if not resolved then escalate it to the next level.
Complaint Resolution Fee:
| Registration Fee | No Charges (₹0) |
| Resolution Period | 30 days (may vary with the category of the submitted complaint, read citizen charter) |
3 Levels of lodging complaints:
- Level 1: Designated Officers, Bhopal Municipal Corporation
- Toll-free Citizen Helpline Number
- Email & WhatsApp
- Online complaint registration
- Write a complaint letter
- Level 2: Escalate to HOD/Deputy Municipal Commissioner, BMC (Bhopal)
- Level 3: Escalate to Municipal Commissioner/ Mayor, BMC (Bhopal)
Still not satisfied or have an unresolved complaint? You may lodge a public grievance through the MP CM Helpline (Jan Seva) to the Nodal Officer of the Public Grievance Cell of the Directorate of Urban Administration & Development, Govt. of Madhya Pradesh.
Level 1: Designated Officer, Bhopal Municipal Corporation
At this level, residents of Bhopal can lodge an initial complaint to the designated officer of the concerned department of Bhopal Municipal Corporation using the online/offline grievance method.
- By online method, you can use email, WhatsApp, or an online complaint form to submit your issues with BMC.
- In the offline method, call the citizen helpline number or zonal control room number to register your concerns.
- Also, you may visit the HQ Office office of Bhopal Municipal Corporation to submit a written complaint letter.
Remember to note down the reference number or ask for the acknowledgement receipt for the submitted complaint through the online or offline way of communication respectively.
While registering a complaint, must provide:
- Name, address, and contact details
- Nature of complaint
- Location with Zone/Ward No.
- A brief description of the issue with relevant facts
BMC Citizen Helpline Number
Official citizen helpline number of Bhopal Municipal Corporation (BMC) to lodge a public services complaint:
| BMC (Bhopal) Complaint Number | 18002330014, +917552602070 |
| BMC Citizen Helpline Number | 155304 |
| BMC WhatsApp Number | +919424401548 |
| Safai Mitra Helpline Number (Sewerage) | 14420 |
| support@bmconline.gov.in | |
| Bhopal Bus (BCLL) Helpline Number | +917553199966 |
| Email (BCLL) | helpdesk@mybusbhopal.in |
Note – Have your submitted complaints not been resolved? In this situation, escalate the complaint to the Head of Department (HOD) or Deputy Municipal Commissioner, Municipal Corporation Bhopal at level 2.
File an Online Complaint
If you want to lodge your civic complaint online to the Nagar Nigam then must provide these details in the grievance form:
- Name and address of the complainant
- Location of your complaint
- Nature of complaint
- Description of the matter with supporting evidence
- Upload relevant documents as proof
You can also lodge your complaint online through MP E-Nagar Palika of Govt. of Madhya Pradesh. Additionally, visit the links below to fill out the grievance form and note down the reference number.
| Register online complaints to BMC (Bhopal) | File your complaint |
| Track Status of the complaint | Track now |
| support@bmconline.gov.in | |
| Bhopal Smart City (BSCDCL) | Click to contact |
| Email (BSCDCL) | bscdcl@smartbhopal.city |
Alternative ways to lodge a citizen complaint to BMC:
| Twitter (X) | @BMCBhopal |
| @BhopalMunicipal | |
| Mobile App | Bhopal Municipal Corporation Android | iOS |
Note – Still not resolved to your satisfaction by BMC officials? You may escalate the submitted complaint to the HOD or Deputy Municipal Commissioner of the concerned department at level 2 with reference.
E-Services, BMC
Online Civic Services of BMC, Bhopal:
To pay your water bills or property taxes, and get a new water/sewerage connection from Bhopal Nagar Nigam, visit MP e-Nagar Palika (urban) to access all urban civic services at a single platform.
Level 2: HOD/Deputy Municipal Commissioner, BMC
At this level, if your lodged complaints are not redressed within the given resolution time limit by BMC officials to your satisfaction at level 1, then you can escalate the complaint to the appointed HOD (Head of Department) or Deputy Municipal Commissioner of respective departments of Bhopal Municipal Commissioner.
The grievance form must include:
- Reference number (if submitted online)
- Copy of acknowledgement receipt (if submitted offline)
- Nature of complaint
- Expected relief from the Municipal Corporation
- Copy of supporting documents, images, etc.
Write a grievance letter including these details or re-open the online submitted complaint from MP e-Nagar Palika with your reference ID to escalate the case to BMC authorities of level 2.
| Designation | HOD/Deputy Municipal Commissioner, BMC (Bhopal) |
| support@bmconline.gov.in | |
| Address | HOD/Deputy Municipal Commissioner – Public Grievance Cell, Head Office, Bhopal Municipal Corporation, 2nd Floor, A Wing, ISBT Campus, Dr. Ambedkar Marg, Bhopal – 462023 (MP). |
Note – Yet not resolved to your satisfaction within the given resolution period? You may further escalate the disputed case to the designated Municipal Commissioner and Mayor of the Nagar Nigam.
Level 3: Municipal Commissioner, Nagar Nigam Bhopal
If you are still not satisfied with the final resolution or submitted complaints are not yet resolved by the concerned Deputy Commissioner or HOD of BMC, then you should escalate the grievance to the Chief Municipal Commissioner and further to the Mayor of Bhopal Municipal Corporation at level 3. (as per the guidelines of the citizen charter)
You can do this by submitting a written grievance letter, emailing, or contacting the Public Grievance Cell of the Municipal Corporation. Additionally, you may escalate your case online by re-opening it through MP e-Nagar Palika.
Provide the following details in the grievance letter:
- Reference number or acknowledgement receipt details
- Communication details
- Location of complaint (Ward/Zone No.)
- Nature of complaint
- Expected relief
- Description with the reason for dissatisfaction (if received a response)
- Attach supporting documents
Send the grievance letter to the designated Municipal Commissioner by post or email. You may also visit yourself to submit the complaint letter at Head Office. After submitting the form, don’t forget to take acknowledgement receipt as proof from the counter.
| Designation | Chief Municipal Commissioner, Municipal Corporation Bhopal |
| Phone Number | +917552477770 |
| commoffice@bmconline.gov.in, bhopalmayor@gmail.com | |
| Address | Municipal Commissioner, Public Grievance Cell BMC – Headquarters (Head Office), Bhopal Municipal Corporation, 2nd Floor, A Wing, ISBT Campus, Dr. Ambedkar Marg, Bhopal – 462023 (MP). |
Note – Still not satisfied with the final order of the Nagar Nigam Bhopal? You can lodge a public grievance Nodal Officer of the Directorate of Urban Administration & Development, MP.
Appellate Authority: Directorate of Urban Administration & Development
In certain cases, if you are not satisfied with the final resolution of the Municipal Commissioner at level 3, then you can lodge a public grievance for civic services against the order of Bhopal Municipal Corporation to Nodal Officer of the Public Grievance Cell of the Directorate of Urban Administration & Development, Govt. of Madhya Pradesh.
You can file a public grievance to the Directorate through:
Note – Finally, if you are still not satisfied with the final order of the respective department of Govt. of Madhya Pradesh then you may consult with a lawyer to take legal action or know available legal remedies to redress the disputed matter. Further, you may appeal before the judicial court to resolve your case.
FAQs
Q. What is the citizen helpline number of Bhopal Municipal Corporation?
A. Call the toll-free BMC citizen helpline number 18002330014 or 155304 to register your complaints with the Municipal Corporation. Additionally, you may WhatsApp – +919424401548 or Email support@bmconline.gov.in to Bhopal Nagar Nigam with references.
Q. Where can I escalate the complaint if my issues are not resolved to the satisfaction?
A. First, you can escalate the unresolved complaint to the HOD or Deputy Municipal Commissioner of the concerned Department of Bhopal Municipal Corporation at level 2. Further, you may escalate the grievance to the Municipal Commissioner and Mayor of BMC at level 3 of the grievance redressal mechanism.
Q. Where can I approach if my grievances are not redressed by the Municipal Corporation?
A. In this case, you can lodge a public grievance against the final order of the Bhopal Nagar Palika Nigam to the Nodal Officer of the Public Grievance Cell at the Directorate of Urban Administration & Development, Govt. of Madhya Pradesh.
