DTDC Express Limited is an Indian e-logistics technology-based cargo and freight company. DTDC (Desk to Desk Courier & Cargo) is headquartered in Bangalore, Karnataka and was founded in 1990. The logistics services offered by the DTDC are delivery of parcels/couriers, shipment of E-commerce products, and freight.
International Presence of DTDC:
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- Australia
- Bangladesh
- Canada
- China
- Kenya
- Myanmar
- Nepal
- Oman
- Singapore
- Sri Lanka
- United Arab Emirates (UAE)
- United Kingdom
- United States
Logistics services and products of the DTDC:
- Express Parcels: Express Standard/ Premium, DTDCShipAssure, and Ground Services (Standard or Premium)
- E-commerce Logistics: B2B Pick up & Delivery, and fulfilment of Order & Return Management
- Value Added Services (VAS): APIs, Payment on Delivery (COD), and Returns
International Shipments: DTDC is shipping over 220 international destinations
- Premium Express
- Priority Express
- Import Express
- E-commerce Solutions
- Freight Forwarding
Industry Solutions:
- Automobile Industry
- Banking and Financial Services
- Consumer Durables and Electronics
- Fashion Industry
- IT
- Pharmaceutical Industry
Have complaints about the shipment services of DTDC? Yes! You can raise your concern to the customer executives of DTDC through the toll-free helpline number, e-mail, or web form. Additionally, you can file your complaint online to DTDC executives to get a faster resolution.
Not resolved to your satisfaction? Escalate the complaint to head of the customer service and further lodge a grievance to the appointed Grievance Officer, DTDC Express Ltd. Finally, you can approach the respective appellate authority including the Consumer Commission.
How to File a Logistics Complaint to DTDC Express Ltd?
DTDC has a 2-level complaint resolution mechanism. For B2B or industry service disputes, clients can directly contact the appointed officer of the respective department of the company. If your submitted complaint is not resolved in level 1 then escalate to the next level.
Grievance Resolution details:
| Registration Fee | No Charges (₹0) |
| Resolution Period | 15 days (May vary, read the DTDC service guide to know more) |
| Refund (cancellation) | As per the cancellation & refund policy of the company |
2 Levels of lodging a complaint:
- Level 1: DTDC Customer Care
- Toll-free helpline number
- Web form (online complaint registration)
- Level 2: Grievance Officer, DTDC Express Limited
Not satisfied with the final redressal of DTDC? In this condition, you can file an informal or formal complaint to consumer protection authorities or start an arbitration with the company. Formally, you can appeal before the NCDRC (National Consumer Dispute Redressal Commission) or the District Consumer Court in India.
Resolve the issues:
- Booking: parcel/ courier/ freight booking, cargo, B2C or B2B shipments, etc.
- Delivery: Delayed, damaged/lost package, cargo shipment, charges/fees, and others
- International package: shipment delayed, tracking issue, parcel/courier packages, and other matters
- Payments: Refund, transaction failure, cancellation of booking, and other booking or shipment charges
- Partner: Problems related to business clients of DTDC & billing related to delivery or E-Commerce parcels.
- Others: Issues with industry solutions, business, and e-commerce including claims for lost/damaged products while shipment or other logistics services
Level 1: Customer Care, DTDC
If you have any complaints related to delay/cancellation of delivery, shipment, pick-up, or freights (goods) including booking and payment refunds of logistics services of DTDC, use the below methods. Firstly, call customer care or email and secondly, register an online complaint.
While registering your concern, provide:
- AWB (Airway Bill Number
- Tracking or booking ID (
After successful registration, must ask for the reference/ticket number to track the status or use it to escalate the grievance to the next level.
DTDC Customer Care Number
Helpline & Customer Care Numbers of DTDC Express Limited to Lodge a delivery complaint:
| DTDC Delivery Complaint Number | +919606911811 |
| DTDC Booking Customer Care Number | +917305770577 |
| International Booking helpline | +917676528888 |
| customersupport@dtdc.com | |
| Contact local DTDC officials | Click Here |
| Email (App) | feedback4coit@dtdc.com |
| Email (global business) | gmo@dtdc.com |
Note – If your submitted complaint is not resolved to your satisfaction by customer care, escalate the case to the Grievance officer at level 2.
DTDC International
Contact number and other local official details of DTDC International in different countries.
| Country | Phone Number, Email, and Address |
|---|---|
| Australia | Phone: 1300658775 Email: sales@dtdcaustralia.com.au Address: DTDC, Unit 9/10 Ferngrove Place, Chester Hill, NSW 2162, Australia. |
| Bangladesh | Phone: +88029560258, +88029567294 Email: ops2.dac@skynetbd.com Address: DTDC – Motijheel (BD), 127, Motijheel C/A, Dhaka. |
| Canada | Phone: 9054051111 Email: sales.canada@dtdc.com Address: DTDC Express Canada Inc, Unit K, 7454, Airport Road on L4T2H5, Mississauga, Canada. |
| China | Phone: +862164010343, +8618621631082 Email: deepakc@dtdc.com Address: DTDC China Limited, No 115, Add-Floor 1, Building No. 1, Hong Zhong Road, Shanghai, China. |
| Kenya | Phone: +254734601653, +254728788769 Email: css.nairobi@dtdc.com, ops.nairobi@dtdc.com Address: Indo African International Ltd, Super Franchisee – DTDC Courier & Cargo Ltd, 8, Basement, Diamond Plaza, P.O. Box: 226-00623, Parklands, Nairobi, Kenya. |
| Myanmar | Address: Aeropost Company Ltd, No 72, Ground Floor, 21st Street, Lower Block, Latha Township, Rangoon. |
| Nepal | Phone: +97714780119 Email: css.nepal@dtdc.com Address: DTDC Worldwide Express Pvt. Ltd, KA 1/33, Tripureswor, Kathmandu, Nepal. |
| Oman | Address: DTDC – Oman, Red Rose International Co. LLC, PB NO 336, Muscat. |
| Singapore | Phone: +6598355618 Address: DTDC Courier & Cargo PTE Ltd, #02-36, Jalan Besar Plaza 101, Kitchener Road, Singapore. |
| Sri Lanka | Phone: +94114712770, +944712774 Email: cmb@dpex.com Address: DTDC – DPEX – Colombo, 47, Skeleton Garden, Colombo. |
| United States | Phone: +12122682727 Email: css.usa@dtdc.com Address: DTDC – New York Gateway, 545, 545 8th Avenue Suite no. 17th Floor, Hudson, US. |
Need more information? Visit the customer care of DTDC to access specific details.
File a Complaint Online to DTDC
Customers can also register complaints online through the web form and customer or partner login account of DTDC. While submitting an online complaint form, must provide:
- Registered Email Id
- AWB number, Order ID, or Consignment Number
- Category of complaint
- Description of the issue with relevant details like amount deducted & time of transaction for failed booking payment.
Details to report the issue online to DTDC:
| Register online delivery complaint to DTDC | File your complaint |
| Track order status | Track status |
| customersupport@dtdc.com | |
| DTDC customer login | Click Here |
| DTC B2B Partner login | Register now |
| Book DTDC Shipment Order | Click to Book |
Note – Still not resolved or dissatisfied with DTDC? Escalate the disputed matter to the Grievance Officer or Head of Customer Service at the Corporate Office.
Alternative Ways to Submit a Complaint:
| DTDC Business Enquiry | Send a Query |
| @DTDCIndia | |
| @DTDC.Official | |
| Mobile App | MyDTDC Android | iOS |
Additionally, you may visit the nearest DTDC branch office to get a resolution of your issue by consulting the appointed executives of the branch.
Level 2: Grievance Officer, DTDC
In certain cases, if your lodged complaint about delivery, shipment, or logistics services is not resolved to your satisfaction by DTDC customer care, then you can escalate the complaint to the appointed Grievance Officer of DTDC Express Limited. For this, you can e-mail or write to the corporate office of the company.
Within grievance form, must mention:
- Reference/ticket number of the previous complaint
- AWB or Order ID
- Expected relief or compensation
Send the complaint letter by post or email to the Officer at:
| Designation | Grievance Officer, DTDC |
| Phone No. | +918025365032 |
| feedback@dtdc.com, grievance.officer@dtdc.com | |
| Address | Grievance Officer – Headquarters, DTDC Express Limited, DTDC House, No. 3, Victoria Road, Bangalore 560047, Karnataka. |
After the successful submission of your grievance, must note down the acknowledgement number or keep a copy of the receipt as proof.
Note – Dissatisfied with the final redressal of DTDC? Request to start an arbitration with the company or file a consumer complaint to the concerned Appellate Authority of the government to get compensation for the product or service offered by DTDC.
Appellate Authority
For the consumer disputes with DTDC Express Ltd, you approach the consumer appellate authority of the government to get compensation. So, if you are not satisfied with the quality of services delivered by the DTDC and the complaint is not resolved to your satisfaction, file an informal or formal consumer complaint to the respective authority.
- National Consumer Helpline (NACH): If you want to file an informal consumer complaint then call or submit an online complaint against DTDC to the National Consumer Helpline, Ministry of Consumer Affairs.
- Consumer Commission (E-DAAKHIL, NCDRC): In certain conditions, if your case is not resolved by the NACH, then you should file a formal consumer complaint by appealing before the Consumer Commission (National (NCDRC)/ State/ District Consumer Disputes Redressal Commission) based on the disputed amount. You can submit your case online by the E-DAAKHIL portal.
Note – For disputes related to insurance claims products that are yet not resolved, lodge a grievance to the Insurance Ombudsman, IRDAI with relevant claim details.
Finally, after approaching all the above appellate authorities, you can take legal advice from a legal expert as per your preference. Further, you may take legal action by filing an appeal before the Judicial court.
FAQs
Q. What is the DTDC customer care number to register a delivery complaint?
A. Call the DTDC customer care number +919606911811 to register a delivery or shipment complaint. Additionally, for international booking issues, dial +917676528888 to raise your concerns. Also, you may e-mail customersupport@dtdc.com to the DTDC support team.
Q. What can I do if my complaints are not resolved by DTDC customer care?
A. First, you may escalate the complaint to the appointed Grievance Officer or Head of Customer Service at the Corporate Office of DTDC. Additionally, start an arbitration with the company to resolve the matter by reaching an agreement to compensate your monetary loss.
Q. Where can I approach if my grievances are not resolved to the satisfaction of DTDC?
A. You can file an informal or formal consumer complaint against DTDC Express Ltd before the National Consumer Helpline or Consumer Disputes Redressal Commission (Consumer Court) through E-DAAKHIL. Further, you may take legal action by consulting with your lawyer.
