Electricity Department Chandigarh is an electricity distribution service provider in the region of Chandigarh and its municipal corporation. This service comes under the administration of the Electricity Wing of the Engineering Department, Chandigarh.
It provides electricity from more than 13 grid stations in Chandigarh to its customers. If you are a customer of the Electricity Department, Chandigarh (EDC) and facing some such issues that are interrupting the power supply or any other issues of electricity services (like billing, streetlight, or new connection) then you can register an electricity complaint to the concerned department of the EDC.
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Grievance – Customers can register electricity complaints using the toll-free customer care & complaint number of the Electricity Department, Chandigarh (CED), and also can register online complaints using the given portal for the consumers.
Tips – If your electricity complaint is not resolved within the given time limit by Electricity Department, Chandigarh then you can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), JERC and further you can file a petition to the Electricity Ombudsman, JERC (UTs of India).
Common Electricity Issues that can be Redressed by CED:
- Electricity supply failure/outage/interruption
- Transformer failure or issue
- Poles and streetlight-related issues
- Electricity bill payment/arrear
- New electricity connection application related
- Theft of electricity, other electricity services
- Charges of corruption by department employees
- Any other complaints
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How to Register Complaints of Electricity Services to Chandigarh Electricity Department?
Chandigarh Electricity Department has provided various customer care helpline numbers and also an online complaint portal to lodge an online complaint. As per the Electricity (Regulation) Act, 2003 if your complaint is not resolved by CED you can approach to Consumer Grievance Redressal Forum (CGRF), CED, and further you can file a petition to the Electricity Ombudsman, JERC (UTs).
Official Details of Chandigarh Electricity Department:
| Official Website | chdengineering.gov.in |
| E-Sampark Chandigarh | sampark.chd.nic.in |
| Mobile App | Android | iOS |
Other Services of the Electricity Department, Chandigarh:
| Pay Online Electricity Bill | Pay Now |
| Industrial New Connection | Apply Now |
Complaint Redressal Time & Fee:
| Complaint Registration Fee | No Fee (Nil) |
| Electricity Complaint Redressal Time | Immediate or up to 60 days (depends on the issue) |
Electricity Customer Care Numbers of CED
Chandigarh Electricity Department has provided the below toll-free customer care numbers for their customers where you can call using these helpline numbers. Check the list of the divisions and get the helpline number of your region’s customer call center number.
Customer Care Numbers of Electricity Department, Chandigarh:
| No Power Supply Complaint Number | 0172-4639999 |
Regional/Local Electricity Board (EB) Substation Customer Care Numbers in Chandigarh:
1. Division-I
| Local Sub-division Addresses | Helpline/Complaint Numbers |
| Sector-22,23,24,25 | 01722706079 01722723046 |
| Civil Secretariat, Vidhan Sabha, Sector-1,2,3,4,9,10,11, Khuda Ali Sher | 01722742562 01722740984 |
| Sector-5,6,7,8, Kaimbwala | 01722794180 |
| Sector-26, Grain market, Sector-26 Police Colony, Transport area, Timber Market, Bapu Dham Colony | 01722793328 |
| Sector-17 | 01722703206 |
| Sector-12,14,15,16, Khuda Jasu, Khuda Lahora, Sarangpu, Dhanas | 01722780061 |
2. Division-II
| Local Sub-division Addresses | Helpline/Complaint Numbers |
| Sector-29, Ind Area Phase I, Village Darua, Makhan Majra, Raipur Khurd, Behlana | 01722658512 |
| Sector-31,47,48, Karsan Colony, Hallo Majra, Faiden, Airforce, BRD Area | 01722652475 |
| Manimajra Town, Indira Colony, Manimjra Rehabilitation Colony, Mauli, Bhagwanpura | 01722734014 |
3. Division-III
| Local Sub-division Addresses | Helpline/Complaint Numbers |
| Sector-18,19,21,27,28 | 01722780070 01722780081 |
| Sector-20,30,32,46,49 | 01722712044 01722707771 |
| Sector-33,34,35,36,37 | 01722667641 01722602524 |
4. Division-IV
| Local Sub-division Addresses | Helpline/Complaint Numbers |
| Sector-41,42,43,44,45 & Adjoining Villages | 01722667859 01722603927 |
| Sector-38,39,40 & Village Dadumajra, DMC Colony, Maloya | 01722696893 |
Register Online Electricity Complaint and Lodge Grievance to CGRF & Electricity Ombudsman, Chandigarh
Customers of the Electricity Department, Chandigarh can register an online complaint and if their complaint is not resolved or unsatisfied then can approach to Consumer Grievance Redressal Forum (CGRF) & Electricity Ombudsman, Chandigarh.
Online Electricity Complaint Registration Fee & Redressal Time:
| Online Complaint Registration Fee | No Fee (Nil) |
| Online Electricity Complaint Redressal Time | Immediate or up to 60 days (depending on the issue) |
Use the below information to register an online electricity complaint.
Register Online Complaint to Electricity Board, Chandigarh
Visit the below-given links and fill out the online complaint application to register your electricity complaint to Electricity Department, Chandigarh. You can check the status after registering your account. Use the below information and get faster redressal of your complaints anytime.
| Register Online Complaint to EB | Register Now |
| Grievance Registration | Lodge a grievance to CPGRAMS |
Tips – If your complaint is not resolved within the given period or unsatisfied with the response of the Electricity Department, Chandigarh. You can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), Chandigarh.
Consumer Grievance Redressal Forum (CGRF), Chandigarh
Know how to lodge a successful grievance to the Consumer Grievance Redressal Forum, Chandigarh. Follow the below procedure and use the official address.
The Grievance Registration Fee & Redressal Time by CGRF of Chandigarh:
| The Grievance Registration Fee | No Fee (Nil) |
| The Electricity Grievance Redressal Time | 30 to 45 days |
| Acknowledgement Receipt Time | 5 days |
Procedure:
- Write an application with the required information
- Attach a copy of the previous complaint that was submitted to the Electricity Department, Chandigarh
- Attach the supportive documents and electricity connection proof
- Attach the personal ID proof and a copy of the latest electricity bill
- Send it to the office of the CGRF in Chandigarh or submit it yourself.
Official Address, Contact Details of the Consumer Grievance Redressal Forum, Chandigarh:
- Address: Room No. 531, 5th Floor, UT.
Secretariat, Deluxe Building,
Section-9D, Chandigarh. - Phone: 08146590077, 01722745531
- E-mail: Chairmancgrf@gmail.com
OR
- Address: Room No. 530,5th Floor, UT.
Secretariat, Deluxe Building,
Section-9D, Chandigarh. - Phone: 01722745531, 01722745531
- E-mail: Chairmancgrf@gmail.com
Tips – If your grievance is not resolved by the CGRF within 30 to 45 days or unsatisfied with the final redressal of the Consumer Grievance Redressal Forum of Chandigarh then you can file a petition to the Electricity Ombudsman, JERC (Chandigarh).
File Petition to Electricity Ombudsman, (JERC) Chandigarh
According to the Electricity (Regulation) Act, 2003 if your grievance is not resolved within 30 to 45 days then you can file a petition to the Electricity Ombudsman, (JERC) Chandigarh and your case will be heard by the authority. Follow the below procedure to file a petition.
The Petition Filing Fee & Case Hearing Time by Electricity Ombudsman, JERC:
| The Petition Filing Fee | No Fee (Nil) |
| The Case Hearing Time | 30 to 45 days |
| Acknowledgement Receipt Time | 5 days |
| The Case Hearing Deposit (Refundable) | As per the Ombudsman office |
Procedure:
- Download the application form to the representation before the Electricity Ombudsman:
- Fill out the required information and attach the required documents
- Must attach a copy of the submitted application form to the CGRF.
- Also, attach the response of the CGRF (If available)
- Attach all the supportive documents and describe the issue.
- Mention the type of relief and monetary compensation (If any damage)
- Provide the details of the nominee.
- Attach all the documents and keep a copy of the application form to yourself.
- Post the application form at the office address of the Electricity Ombudsman or can submit it by yourself.
Official Address and Contact Details of Electricity Ombudsman (JERC), Chandigarh:
1. Electricity Ombudsman
- Address: “Vanijya Nikunj”, (HSIIDC Office Complex),
2nd Floor, Udyog Vihar, Phase-V,
Gurgaon-122016 - Phone: 0124-287530
- Web: https://jercuts.gov.in/
Tips – Further if you are not satisfied with the final order of the Electricity Ombudsman, You can approach the Appellate Tribunal of Electricity, The High Court, or the Supreme Court of India.
Frequently Asked Questions About Electricity Department, Chandigarh
Q. What is the customer care number of the Electricity Department, Chandigarh?
A. Toll-free customer care number of the Chandigarh Electricity Department is 0172-4639999 where you can register your electricity complaint.
Q. Where can I approach if my electricity complaint is not resolved by the Electricity Department, Chandigarh?
A. If your electricity complaint is not resolved by the Electricity Department, Chandigarh then you can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), Chandigarh, and further you can file a petition to the Electricity Ombudsman, Chandigarh.
Q. How can apply for the New Electricity Connection of the Electricity Department, Chandigarh?
A. You will have to download the application form for the new electricity connection and fill out the form or visit the ‘online electricity connection‘ page of the Sampark portal and apply for the service connection.
- Application Form (LT – Low Tension Service)
- Application Form (HT – Hight Tension Service)
Q. Where to track the status of the power supply outage in the region of Chandigarh?
A. You can track the status of the outgoing or scheduled power supply outage by clicking out ‘Urja Mitra Chandigarh‘ where you can select your region.
