Greater Noida Industrial Development Authority (GNIDA) is the administration authority to govern Greater Noida situated in Gautam Buddha Nagar District, Uttar Pradesh. Established in January 1991 under the UP Industrial Area Development Act 1976, its primary objective is to serve as a metro center with a planned industrial township in the region of the National Capital Region of India nearby Delhi.
The Departments of the Greater Noida Authority include:
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- Commercial
- Finance
- Health
- HRD & Administration
- Industrial
- Institutional
- IT & Biotech
- Legal
- Maintenance Works
- Planning
- Residential
- Rural Abadi
- Urban Service (Civic)
Want to file a complaint with the Greater Noida Industrial Development Authority regarding industrial, civic and citizen services? For citizen services, call the GNIDA citizen helpline number, WhatsApp, or email. Additionally, lodge a complaint online to designated officers of the concerned department of the Greater Noida Authority.
Not resolved or dissatisfied with the response? You may escalate the grievance to the General Manager of the respective departments. Further, you can approach the Nodal Officer of the Public Grievance Cell, GNIDA.
How to Lodge a Civic Complaint to the Greater Noida Industrial Development Authority (GNIDA)?
According to the citizen charter of GNIDA, the grievance redressal mechanism is divided into 3 levels. In each tier, an officer is appointed by the authority to resolve the civic complaints.
Grievance Redressal:
| Registration fee | No charges (₹0) |
| Redressal Time | 30 days (may vary case by case, read the respective department’s citizen charter timeline of the Greater Noida Authority) |
3 Levels of Lodging Complaints:
- Level 1: Head of Department (Manager), GNIDA
- Toll-Free Citizen Helpline Number
- WhatsApp/Email
- Online complaint registration
- Level 2: Nodal Officer, Public Grievance Cell of Authority
- Level 3: Chief Executive Officer (CEO), Greater Noida Authority
Finally, if your submitted complaint is not resolved to your satisfaction within the given resolution period by the Greater Noida Authority (GNIDA) then lodge a public grievance to the Public Grievance Cell (Secretary) of the Infrastructure & Industrial Development Department (IIDD), Govt. of Uttar Pradesh to resolve the dispute with authority.
Level 1: Manager (HOD), GNIDA
At level 1, If you want to report the issues related to the Greater Noida Industrial Development Authority, administration, industrial/residential, and civic services (public utilities such as water, road, electricity, waste management, etc.) within Greater Noida, then lodge a complaint to the concerned Manager or Head of Departments (HOD), GNIDA.
Additionally, citizens can submit a formal grievance letter to the regional office or administrative complex in Greater Noida. When lodging a complaint, include the following details:
- Name and Address: Full name and current residential address for communication (if required)
- Nature of Complaint: Category of issue with department
- Location: Address of complaint or incident (if applicable)
- Description: Describe the issues related to documents, or incidents including dates, times, and names. (if applicable)
Greater Noida Citizen Helpline Number
Residents of Greater Noida can call the toll-free GNIDA citizen helpline number to report any problem or get help in an emergency from the designated officers of respective departments of the authority.
Official Contact Details of GNIDA:
| Greater Noida Citizen Helpline Number | +911202336046 |
| GNIDA Complaint Number | +911202336047, +911202336048 |
| WhatsApp Number | +918800203912 |
| Streetlight Helpline Number | +917982300721 |
| authority@gnida.in | |
| Email (water/ sewer) | smwrokcircle.jal@gnida.in, smsewer@gnida.in |
Note: Still not resolved or dissatisfied with final redressal? Escalate the complaint to the Nodal Officer of the Public Grievance Cell, GNIDA.
Contact HOD, GNIDA
Official contact number and email of the Head of Departments of Greater Noida Authority:
| Designation, GNIDA | Phone Number and Email |
|---|---|
| General Manager (Finance) | Phone: +911202336022 Email: gmfinance@gnida.in |
| General Manager (JAL/Sewer) | Phone: +911202336020 Email: sm.workcircle.jal@gnida.in |
| General Manager (Planning) | Phone: N/A Email: gmplanning@gnida.in |
| Senior Manager (Health) | Phone: N/A Email: health@gnida.in |
| Other HODs, GNIDA | View Contact Number |
File a Complaint Online
Submit your civic complaint online to the respective Departments of the Greater Noida Authority with the following details:
- Complainant details: Name, mobile number, and address
- Location of the complaint (sector, phase, village)
- Subject of complaint
- Description of the grievance with relevant facts & documents
Also, you can write a complaint letter to the GNIDA authority to raise your concerns. For this, visit the administrative building or the nearest office of the authority. Don’t forget to note down the reference number and take the acknowledgement receipt (if submitted offline).
Lodge a complaint online to the Greater Noida Authority:
| Register online complaint to GNIDA | File your complaint |
| authority@gnida.in | |
| +918800203912 | |
| Greater Noida citizen dashboard | Login/ Register |
| @OfficialGNIDA | |
| @OfficialGNIDA | |
| Mobile App | Mitra Android | iOS |
Note: Dissatisfied with online services or have your complaints not been resolved by authority? Escalate the complaint to the Nodal Officer of the Public Grievance Cell, Greater Noida Authority.
E-Services
Online citizen services and commercial/industrial services of GNIDA:
- Transfer memorandum
- One-time settlement scheme
- Mutation of residential plot/flat
- Form for change of address
- Mortgage permission
- Know Your Allottee Form (KYA)
- Others
Visit the Greater Noida Authority portal to access these services online and apply online or download the required forms.
Level 2: Nodal Officer, Grievance Redressal Cell (Greater Noida)
If your submitted complaint to the Heads of Departments (HODs) including Senior/ General Managers within the Greater Noida Industrial Development Authority is not resolved to your satisfaction, then you can escalate the grievance to the Nodal Officer of the Grievance Redressal Cell at GNIDA.
To address concerns related to civic amenities or properties allocated, including industrial matters pending resolution by respective departments, lodge your complaint by submitting a formal letter at the Reception Counter of the Administrative Building, emailing it, or online web form.
Required information to escalate the complaint:
- Name, mobile no., and address
- Previous complaint reference or acknowledgement (if offline),
- Reason for dissatisfaction (if received a response)
- Description of the issue with expected relief
- Supporting documents as proof (if applicable)
Send the grievance letter by post or email to:
| Designation | Nodal Officer, Grievance Redressal Cell – GNIDA |
| Phone No. | +911202336030, +911202336049 |
| Fax No. | 01202336002 |
| authority@gnida.in | |
| Address | Nodal Officer, Grievance Redressal Cell – Administrative Building, GNIDA, Plot No. 01, Knowledge Park-04, Greater Noida, Gautam Budh Nagar, Uttar Pradesh 201308. |
Yet not resolved to your satisfaction within the given resolution timeframe by the Grievance Cell? You may escalate the unresolved case or disputed matter to the CEO of GNIDA Authority.
Please Note: Additionally, lodge a public grievance to GNIDA through Jansunwai UP (Samadhan), an integrated grievance redressal system (IGRS) of Govt. of UP and escalate the case to higher authorities.
FILE RTI ONLINE (UP): File an RTI online under the Right to Information Act to seek information from the respective department through the RTI portal of the Govt. of Uttar Pradesh by selecting the Infrastructure & Industrial Development Department and then Greater Noida Authority (GNIDA). Remember, RTI filing fees of ₹10 will be applicable.
Level 3: Chief Executive Officer (CEO), GNIDA
If your complaints are not resolved to your satisfaction by the Grievance Redressal Cell, then escalate the matter to the Chief Executive Officer (CEO) of GNIDA.
Within the grievance letter, Include:
- Your Name and Contact Information
- Previous Complaint Reference/Acknowledgment Number
- Disputed Matter’s Subject
- Expected Relief
- Description with Supporting Documents
Submit the letter in writing or via post to the CEO at:
| Designation | Chief Executive Officer, GNIDA |
| Phone No. | +911202336004, +911202336001 |
| ceo@gnida.in, chairman@gnida.in | |
| Address | CEO, Greater Noida Industrial Development Authority Administrative Building, GNIDA, Plot No. 01, Knowledge Park-04, Greater Noida, Gautam Budh Nagar, Uttar Pradesh 201308. |
Note: Finally, if you are not satisfied with the final resolution of the CEO of GNIDA, then escalate to:
- Public Grievance Cell (Secretary) of the Infrastructure & Industrial Development Department (IIDD), UP Government.
- File complaints online through Jansunwai UP (IGRS Samadhan), selecting IIDD and then GNIDA from subcategories.
Please note: Dissatisfied with the final order? Consult a legal expert in your region for available remedies or to approach statutory bodies. After this, you may consider taking legal action by appealing before a judicial court.
Grievance Resolution Period
The timeline for the redressal of submitted complaints and online services of respective departments of GNIDA are listed below.
1. Residential Department
| Residential Services, GNIDA | Timeline |
|---|---|
| Adjustment of Payment | 20 days |
| Cancellation of Transfer of Plot/Flat | 10 days |
| Change of Address | 7 days |
| Calculation/Verification/Updations of Deposits | 15 days |
| Extension of Validity of Transfer Memorandum | 10 days |
| Issue of Duplicate Papers | 7 days |
| Joint Name | 7 days |
| KYA Updation | 5 days |
| Lease Deed Execution | 10 days |
| Mortgage Permission | 7 days |
| Mortgage Permission Closure/Withdrawal/Cancellation | 7 days |
| Mutation (Death Case) | 60 days |
| Name Correction | 7 days |
| No Dues Certificate | 15 days |
| One Time Payment | 20 days |
| Refund of Excess Amount | 30 days |
| Restoration of Allotment | 30 days |
| Surrender of Plot/Flat | 30 days |
| Time Extension for Construction | 8 days |
| Time Extension for Lease Deed | 8 days |
| Transfer of Property | 10 days |
2. Public Works Department
| Public Work Services, GNIDA | Timeline |
|---|---|
| Temporary Filling of Plot Holes/Road Cuts | 7 |
| Patch repair | 30 |
| Removal of rubbish (Malba) from public land by the owner | 3 |
| Removal of rubbish Malba by Authority | 3 |
| Drain repair (minor repair) | 10 |
| Drain repair (major repair) | 30 |
| Blockage/ overflowing sewerage | 1 |
| Water Supply Leakage (minor) | 1 |
| Water Supply Leakage (major) | 2 |
