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GNIDA, Greater Noida: How to File a Complaint to Greater Noida Industrial Development Authority?

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Greater Noida Industrial Development Authority – GNIDA, (source – greaternoidaauthority.in)

Greater Noida Industrial Development Authority (GNIDA) is the administration authority to govern Greater Noida situated in Gautam Buddha Nagar District, Uttar Pradesh. Established in January 1991 under the UP Industrial Area Development Act 1976, its primary objective is to serve as a metro center with a planned industrial township in the region of the National Capital Region of India nearby Delhi.

The Departments of the Greater Noida Authority include:

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  • Commercial
  • Finance
  • Health
  • HRD & Administration
  • Industrial
  • Institutional
  • IT & Biotech
  • Legal
  • Maintenance Works
  • Planning
  • Residential
  • Rural Abadi
  • Urban Service (Civic)

Want to file a complaint with the Greater Noida Industrial Development Authority regarding industrial, civic and citizen services? For citizen services, call the GNIDA citizen helpline number, WhatsApp, or email. Additionally, lodge a complaint online to designated officers of the concerned department of the Greater Noida Authority.

Not resolved or dissatisfied with the response? You may escalate the grievance to the General Manager of the respective departments. Further, you can approach the Nodal Officer of the Public Grievance Cell, GNIDA.


How to Lodge a Civic Complaint to the Greater Noida Industrial Development Authority (GNIDA)?

According to the citizen charter of GNIDA, the grievance redressal mechanism is divided into 3 levels. In each tier, an officer is appointed by the authority to resolve the civic complaints.

Grievance Redressal:

Registration fee No charges (₹0)
Redressal Time 30 days (may vary case by case, read the respective department’s citizen charter timeline of the Greater Noida Authority)

3 Levels of Lodging Complaints:

  • Level 1: Head of Department (Manager), GNIDA
    • Toll-Free Citizen Helpline Number
    • WhatsApp/Email
    • Online complaint registration
  • Level 2: Nodal Officer, Public Grievance Cell of Authority
  • Level 3: Chief Executive Officer (CEO), Greater Noida Authority

Finally, if your submitted complaint is not resolved to your satisfaction within the given resolution period by the Greater Noida Authority (GNIDA) then lodge a public grievance to the Public Grievance Cell (Secretary) of the Infrastructure & Industrial Development Department (IIDD), Govt. of Uttar Pradesh to resolve the dispute with authority.


Level 1: Manager (HOD), GNIDA

At level 1, If you want to report the issues related to the Greater Noida Industrial Development Authority, administration, industrial/residential, and civic services (public utilities such as water, road, electricity, waste management, etc.) within Greater Noida, then lodge a complaint to the concerned Manager or Head of Departments (HOD), GNIDA.

Additionally, citizens can submit a formal grievance letter to the regional office or administrative complex in Greater Noida. When lodging a complaint, include the following details:

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  • Name and Address: Full name and current residential address for communication (if required)
  • Nature of Complaint: Category of issue with department
  • Location: Address of complaint or incident (if applicable)
  • Description: Describe the issues related to documents, or incidents including dates, times, and names. (if applicable)

Greater Noida Citizen Helpline Number

Residents of Greater Noida can call the toll-free GNIDA citizen helpline number to report any problem or get help in an emergency from the designated officers of respective departments of the authority.

Official Contact Details of GNIDA:

Greater Noida Citizen Helpline Number +911202336046
GNIDA Complaint Number +911202336047, +911202336048
WhatsApp Number +918800203912
Streetlight Helpline Number +917982300721
Email authority@gnida.in
Regional Officers’ contact number Click Here
Email (water/ sewer) smwrokcircle.jal@gnida.in, smsewer@gnida.in

Note: Still not resolved or dissatisfied with final redressal? Escalate the complaint to the Nodal Officer of the Public Grievance Cell, GNIDA.

Contact HOD, GNIDA

Official contact number and email of the Head of Departments of Greater Noida Authority:

Designation, GNIDA Phone Number and Email
General Manager (Finance) Phone: +911202336022
Email: gmfinance@gnida.in
General Manager (JAL/Sewer) Phone: +911202336020
Email: sm.workcircle.jal@gnida.in
General Manager (Planning) Phone: N/A
Email: gmplanning@gnida.in
Senior Manager (Health) Phone: N/A
Email: health@gnida.in
Other HODs, GNIDA View Contact Number

File a Complaint Online

Submit your civic complaint online to the respective Departments of the Greater Noida Authority with the following details:

  • Complainant details: Name, mobile number, and address
  • Location of the complaint (sector, phase, village)
  • Subject of complaint
  • Description of the grievance with relevant facts & documents

Also, you can write a complaint letter to the GNIDA authority to raise your concerns. For this, visit the administrative building or the nearest office of the authority. Don’t forget to note down the reference number and take the acknowledgement receipt (if submitted offline).

Lodge a complaint online to the Greater Noida Authority:

Register online complaint to GNIDA File your complaint
Contact GNIDA Officers Click Here
Email authority@gnida.in
WhatsApp +918800203912
Greater Noida citizen dashboard Login/ Register
Twitter @OfficialGNIDA
Facebook @OfficialGNIDA
Mobile App Mitra
Android | iOS

Note: Dissatisfied with online services or have your complaints not been resolved by authority? Escalate the complaint to the Nodal Officer of the Public Grievance Cell, Greater Noida Authority.


E-Services

Online citizen services and commercial/industrial services of GNIDA:

  • Transfer memorandum
  • One-time settlement scheme
  • Mutation of residential plot/flat
  • Form for change of address
  • Mortgage permission
  • Know Your Allottee Form (KYA)
  • Others

Visit the Greater Noida Authority portal to access these services online and apply online or download the required forms.


Level 2: Nodal Officer, Grievance Redressal Cell (Greater Noida)

If your submitted complaint to the Heads of Departments (HODs) including Senior/ General Managers within the Greater Noida Industrial Development Authority is not resolved to your satisfaction, then you can escalate the grievance to the Nodal Officer of the Grievance Redressal Cell at GNIDA.

To address concerns related to civic amenities or properties allocated, including industrial matters pending resolution by respective departments, lodge your complaint by submitting a formal letter at the Reception Counter of the Administrative Building, emailing it, or online web form.

Required information to escalate the complaint:

  • Name, mobile no., and address
  • Previous complaint reference or acknowledgement (if offline),
  • Reason for dissatisfaction (if received a response)
  • Description of the issue with expected relief
  • Supporting documents as proof (if applicable)

Send the grievance letter by post or email to:

Designation Nodal Officer, Grievance Redressal Cell – GNIDA
Phone No. +911202336030, +911202336049
Fax No. 01202336002
Email authority@gnida.in
Address Nodal Officer, Grievance Redressal Cell – Administrative Building, GNIDA, Plot No. 01, Knowledge Park-04, Greater Noida, Gautam Budh Nagar, Uttar Pradesh 201308.

Yet not resolved to your satisfaction within the given resolution timeframe by the Grievance Cell? You may escalate the unresolved case or disputed matter to the CEO of GNIDA Authority.

Please Note: Additionally, lodge a public grievance to GNIDA through Jansunwai UP (Samadhan), an integrated grievance redressal system (IGRS) of Govt. of UP and escalate the case to higher authorities.

FILE RTI ONLINE (UP): File an RTI online under the Right to Information Act to seek information from the respective department through the RTI portal of the Govt. of Uttar Pradesh by selecting the Infrastructure & Industrial Development Department and then Greater Noida Authority (GNIDA). Remember, RTI filing fees of ₹10 will be applicable.


Level 3: Chief Executive Officer (CEO), GNIDA

If your complaints are not resolved to your satisfaction by the Grievance Redressal Cell, then escalate the matter to the Chief Executive Officer (CEO) of GNIDA.

Within the grievance letter, Include:

  • Your Name and Contact Information
  • Previous Complaint Reference/Acknowledgment Number
  • Disputed Matter’s Subject
  • Expected Relief
  • Description with Supporting Documents

Submit the letter in writing or via post to the CEO at:

Designation Chief Executive Officer, GNIDA
Phone No. +911202336004, +911202336001
Email ceo@gnida.in, chairman@gnida.in
Address CEO, Greater Noida Industrial Development Authority  Administrative Building, GNIDA, Plot No. 01, Knowledge Park-04, Greater Noida, Gautam Budh Nagar, Uttar Pradesh 201308.

Note: Finally, if you are not satisfied with the final resolution of the CEO of GNIDA, then escalate to:

  • Public Grievance Cell (Secretary) of the Infrastructure & Industrial Development Department (IIDD), UP Government.
  • File complaints online through Jansunwai UP (IGRS Samadhan), selecting IIDD and then GNIDA from subcategories.

Please note: Dissatisfied with the final order? Consult a legal expert in your region for available remedies or to approach statutory bodies. After this, you may consider taking legal action by appealing before a judicial court.


Grievance Resolution Period

The timeline for the redressal of submitted complaints and online services of respective departments of GNIDA are listed below.

1. Residential Department

Residential Services, GNIDA Timeline
Adjustment of Payment 20 days
Cancellation of Transfer of Plot/Flat 10 days
Change of Address 7 days
Calculation/Verification/Updations of Deposits 15 days
Extension of Validity of Transfer Memorandum 10 days
Issue of Duplicate Papers 7 days
Joint Name 7 days
KYA Updation 5 days
Lease Deed Execution 10 days
Mortgage Permission 7 days
Mortgage Permission Closure/Withdrawal/Cancellation 7 days
Mutation (Death Case) 60 days
Name Correction 7 days
No Dues Certificate 15 days
One Time Payment 20 days
Refund of Excess Amount 30 days
Restoration of Allotment 30 days
Surrender of Plot/Flat 30 days
Time Extension for Construction 8 days
Time Extension for Lease Deed 8 days
Transfer of Property 10 days

2. Public Works Department

Public Work Services, GNIDA Timeline
Temporary Filling of Plot Holes/Road Cuts 7
Patch repair 30
Removal of rubbish (Malba) from public land by the owner 3
Removal of rubbish Malba by Authority 3
Drain repair (minor repair) 10
Drain repair (major repair) 30
Blockage/ overflowing sewerage 1
Water Supply Leakage (minor) 1
Water Supply Leakage (major) 2

Reference

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