Indraprastha Gas Limited is a natural and LPG gas distribution company that is backed by GAIL (India) Ltd. and Bharat Petroleum Corporation Ltd. in the region of Delhi NCR. IGL provides services to domestic, transport, and commercial sectors.
IGL provides auto fuels (CNG & LNG) in these cities:
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- Area of NCT of Delhi
- Gautam Budh Nagar
- Noida
- Ghaziabad
- Hapur
- Muzaffarnagar
- Shamli
- Meerut
- Kanpur
- Fatehpur
- Hamirpur
- Banda
- Mahoba
- Chitrakoot
- Rewari
- Gurugram
- Karnal
- Kaithal
- Ajmer
- Pali
- Rajsamand
Indraprastha Gas serves in the transport sector with Compressed Natural Gas (CNG), domestic & commercial uses such as Piped Natural Gas (PNG), and R-NG supply for industrial usage or purposes.
Services of IGL are – PNG for domestic & households, CNG for CNG stations & vehicles, Industrial and Commercial PNG, and Vendor services. Many customers are using these services as a clean and environmentally effective energy source.
However many customers usually face issues and problems with the gas supply and services of IGL (Indraprastha Gas). The issues can be the quality of CNG & PNG, leakage, payment issues, delivery of the service, commercial and retail CNG as station-related complaints, and other types of complaints.
IGL has provided the customer care numbers and helplines of Indraprastha Gas Limited to register complaints and customers can also file complaints online on their official website or through a mobile application. All the information is provided in the sections below.
Grievance Redressal Time Limit and Fee:
| Registration Fee | No Charges (0) |
| Grievance Redressal Time Limit | 7 to 30 working days |
⇒ To know more, read the citizen charter of IGL
If your complaint is not resolved or unsatisfied then you can approach the higher authorities and grievance calls of Indraprastha Gas.
Helplines for Indraprastha Gas Limited (IGL) to File Complaint
IGL (Indraprastha Gas Limited) takes care of all its customers. It has provided many helplines with toll-free customer care numbers, e-mails, and WhatsApp numbers. You can call for emergency leakages and other issues.
Customers can also use the portal or mobile app of the IGL to file an online complaint. You just need to fill out the online complaint form. Submit it and note down the reference numbers to track the status of the complaint.
Customer Care Numbers and Helplines of IGL (Indraprastha Gas) to File a Complaint:
| IGL Complaint Numbers | 01141387000 01149835100 |
| Indraprastha Gas PNG Helpline Numbers | 01169020500 01169020400 |
| Customer Care Number | 18001025109 |
| Centralized Emergency Number | 155216 |
| Officials Contact Number | View/Contact |
IGL Emergency Customer Care and Helpline Numbers:
| City | Helpline Number |
|---|---|
| Delhi & NCR | 1800111817 |
| Gurugram | +918448184019 |
| Karnal | +918448184015 |
| Dharuhera | +918448588569 |
| Rewari | +918448588599 |
| Muzaffarnagar | +917428097827 |
| Ajmer | +917428769759 |
| Pali | +917428769761 |
| Rajsamand | +917428769763 |
Note – If your complaint is not resolved or not satisfied with the final resolution of IGL then you may lodge an online grievance to CPGRAMS about the current issues.
Register an Online Complaint to IGL
Customers of IGL can use the online portal to register an online complaint. For their convenience, consumers can log in to the official portal. You just visit the link and fill out the online complaint form. Submit it and don’t forget to note down the reference number to track the status.
You can raise your concerns about all the issues of the Indraprastha gas services in PNG, CNG, and other categories of products and their distributions & supply-related complaints.
Links to the IGL portal to Register an Online Complaint:
| Register Online Complaint (Log in) | Register Now |
| New PNG Gas Connection or send feedback | Click to IGL portal |
| New PNG Connections (Industrial & Commercial) | Apply Now |
| Instant Bill/Deposit Payment | Pay Now |
Alternative Options:
| Mobile App | Android | iOS |
| Social Media | Twitter | Facebook |
Note – If your complaint is unresolved or have complaints about employees or higher officers then you have the option to lodge a grievance to DPG to get faster redressal of your issues.
Categories of Issues
- PNG Domestic Services – Leakage, emergency help for fire, payment of bills, and other issues
- Prepaid domestic customers – supply of CNG gas, payment and transaction issues, prepaid bill meter issues.
- PNG domestic and industrial customers issues, postpaid and prepaid billing, and meter issues.
- CNG customer issues – Outlets, Hydro testing centers related, Current CNG/PNG prices, issues with IGL smart card, CNG retrofitment center details.
- Other complaints and issues with the services of IGL in the PNG & CNG category.
