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ShopClues: Lodge a Complaint about Products and Online Shopping Services to Shopclues.com, Clues Network Private Limited

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ShopClues, Clues Network Pvt. Ltd. (shopclues.com)

ShopClues is an Indian e-commerce platform, owned by Clues Network Private Limited. Founded in 2011, it is headquartered in Gurugram, Haryana. Its e-commerce services are available in tier-II and tier-III cities along with tier-1 Megacities. The company also has India’s online market for merchants, called ShopClues Bazaar.

The major products and services of Shopclues are fashion, home and kitchen appliances, sports and health products, and merchant bazaars. The special feature is NRH (National Regional Heritage) for regional Indian shopping.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Have complaints about ShopClues? You can register the concerns to the customer service team of ShopClues. If not resolved, escalate the matter to the Head of Customer Care or the Nodal Officer.

Report the concerns related to e-commerce and shopping services of ShopClues such as fashion, electronics, home appliances, kitchenware, and lifestyle products including essential items such as packaged foods, groceries, medicine, and medical equipment. Also, complaints about payment options (cash on delivery, credit/debit cards, net banking, and e-wallets), return/cancellation, delayed/wrong delivery, and ShopClues Bazaar (for small and medium-sized enterprises (SMEs)) including ShopClues Bazaar VIP Club.

Still, dissatisfied or not resolved? You may escalate this complaint to the appointed Grievance Officer for ShopClues at Clues Network Private Limited.


How to File a Complaint to ShopClues?

As per the defined customer service policy of ShopClues, the complaint resolution mechanism is divided into 2 levels. If not resolved at the initial level, then escalate the disputed matter to the next designated authority within ShopClues.

Grievance Redressal Mechanism:

Registration Fee No Charges (0)
Resolution Period Up to 30 days (It may vary, please read the customer service policy of ShopClues)
Refund Period 7 to 15 business days (read return/cancellation policy)
Return Period 10 days (after delivery)

Levels of Lodging Complaint:

  • Level 1: Customer/Merchant Support, ShopClues
    • Toll-free customer care number
    • Email or WhatsApp
    • Register your complaint online
    • ShopClues App
  • Level 2: Escalate the complaint to the Grievance Officer, for ShopClues at Clues Network Pvt. Ltd.

You can also ask the customer support team to escalate any unresolved complaints at the first level to the Head of ShopClues Customer/Merchant Support for internal resolution.

Please note: If your complaint lodged with ShopClues is not satisfactorily resolved within the stipulated resolution timeframe, you may proceed to register a consumer complaint with the National Consumer Helpline of the Ministry of Consumer Affairs (MoCA) for the violation of consumer rights.

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Level 1: Customer Care, ShopClues

Initially, if you experience issues with ShopClues products and services related to online orders for items/products, merchant deals (for business), delivery delays, subscription plans, store services, or payment issues, register your complaint with the customer support team using the toll-free helpline number, email, or WhatsApp.

While lodging your complaint, provide the following information:

  1. Order ID
  2. Merchant details (for ShopClues Bazaar)
  3. Subject/Nature of Complaint
  4. Warranty Details (if applicable)
  5. Description of the issue, along with relevant documents such as images of the product/delivery box, bills, or receipts.

Upon filing a complaint with ShopClues, make sure to note down the assigned ticket number for your reference to know the status. If unresolved, consider escalating the matter to higher authorities.

Please note: For complaints related to the quality of the food/nutrition products, register a complaint to the Food Safety and Standards Authority of India (FSSAI).

ShopClues Customer Care Number

Details of ShopClues Customer Helpline Numbers and email:

ShopClues Complaint Number +911244414888
Merchant Helpline Number +911244669777
WhatsApp (Customer) +911244414888
WhatsApp (Merchant) +911244669777

For concerns related to the quality of the product, you may approach the customer service center of the respective brand or company.

File a Complaint Online

Official details to register your complaint online about online shopping, e-commerce deals, and merchant services with ShopClues:

Complain online to ShopClues File a complaint
Merchant Support Click Here (shopclues.com)
Email info@shopclues.com

Tip: Beware of scams, don’t share bank/personal details; use only the official ShopClues app for help. Stay safe!


Level 2: Grievance Officer, ShopClues

According to the IT Act 2000 and E-Commerce Rules 2020, Clues Network Private Ltd., the parent company of ShopClues, has designated a Nodal/Grievance Officer to address disputes related to its E-Commerce Platform. If your initial complaint is not resolved to your satisfaction at level 1, it is recommended to escalate the issue to the designated Nodal Officer at ShopClues.

When submitting your written grievance letter or email, please be sure to include the following details:

  1. Reference/Ticket number of the previous complaint
  2. Order ID
  3. Reason for dissatisfaction
  4. Expected resolution from ShopClues
  5. Description of the disputed matter with supporting documents such as screenshots, images of products, invoices, or any other relevant evidence.

To file your grievance, you can send an email to ShopCluesy at grievance@shopclues.com. For complaints specifically related to ShopClues services, you may contact Clues Network Pvt. Ltd at:

Designation Grievance Officer, ShopClues
Phone Number 0124-4414888
Email grievance@shopclues.com
Address Grievance Officer for ShopClues, GIC-Customer Support, Clues Network Private Limited, 1404-07, 14th Floor, Tower – B Unitech Cyber Park, Sector 39 Gurugram, Haryana – 122003.

Have concerns about the quality of medicines or drugs purchased from ShopClues? You can register a complaint with the Central Drugs Standard Control Organization (CDSCO) under the Directorate General of Health Services through the CPGRAMS (Centralized Public Grievance Redress and Monitoring System) facilitated by the Government of India.

Not resolved to your satisfaction by the Grievance Officer of ShopClues? You may complain to respective authorities or take legal action.


Legal Authorities

If your complaints lodged with the grievance officer or head office of ShopClues are not resolved to your satisfaction, you have the option to approach the following legal authorities:

1. Consumer/Business Disputes:

  • Informal Consumer Complaint: If dissatisfied with ShopClues’ resolution, file a complaint with the National Consumer Helpline (NCH) for arbitration.
  • Internal Arbitration: Choose internal arbitration (specifically for business disputes) with Clues Network Pvt. Ltd., the owner of ShopClues to resolve the dispute through mutual agreement with the company.
  • Formal Consumer Complaint: File a formal consumer complaint against ShopClues or its partners with the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court/Forum to seek compensation for your losses.

2. Legal Action:

  • If you remain dissatisfied with ShopClues’ resolution even after initiating internal arbitration, seek advice from a legal expert to understand the available legal options.
  • Depending on your case, you may consider taking legal action against ShopClues in a tribunal, judicial court, or higher legal authorities.

Want to file a case against ShopClues? File a case online by e-filing to District/High Courts.

It is imperative to seek legal counsel under the relevant laws and regulations governing the disputes before taking further action. This ensures that you are well informed about your rights and options in the given situation.


Reference

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