Madhya Pradesh (MP) e-Nagar Palika is an integrated e-services platform for all urban local bodies (Municipal Corporation, Nagar Palika, and Nagar Parishad) of Madhya Pradesh. It is an initiative of the Directorate, Urban Administration & Development, Government of Madhya Pradesh to provide easy and fast access to citizen-centric civic services within cities, towns, and megacities of MP.
MP e-NagarPalika e-services include:
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
- Civic Services: These are water supply/connection, sewerage/drainage management, solid waste management (garbage), public health, birth/death/marriage certificates, building approvals, road/street/park construction and maintenance, and other license approval or citizen-centric services
- Business: Registration, approval, or license for trade/commercial activities (food/non-food), renewal/approval of food licenses, hoarding/advertisement, and other business approvals/regulations.
Have any complaints about the civic services of Nagar Palika or Nagar Parishad in MP? If yes, file a complaint with the respective Municipal Corporation, Nagar Palika/Parishad by citizen helpline number, email, or submit your complaint online with relevant information.
You may also write a complaint letter to the In-charge/Prescribed Officer of the respective department of your urban local body. Don’t forget to attach supporting documents and facts. (if have any)
16 Nagar Nigams (ULB Code) in Madhya Pradesh:
- Bhopal Nagar Nigam (0269)
- Burhanpur Nagar Nigam (0200)
- Chhindwara Nagar Nigam (0446)
- Dewas Nagar Nigam (0223)
- Gwalior Nagar Nigam – 0101)
- Indore Nagar Nigam (0152)
- Jabalpur Nagar Nigam (0427)
- Khandwa Nagar Nigam (0195)
- Morena Nagar Nigam (0141)
- Murwara Katni Nagar Nigam (0436)
- Ratlam Nagar Nigam (0250)
- Rewa Nagar Nigam (0380)
- Sagar Nagar Nigam (0329)
- Satna Nagar Nigam (0397)
- Singrauli Nagar Nigam (0396)
- Ujjain Nagar Nigam (0203)
Still not resolved or dissatisfied with the response? Escalate the complaint to the Deputy Municipal Commissioner of your Nagar Palika or the Head of the Public Grievance (PG) Cell of Nagar Parishad.
Finally, if your disputes are not resolved by the PG Cell of the local body or dissatisfied with the final resolution, file a complaint to the Grievance Appellate Authority of the Department of Urban Administration & Development, Govt. of Madhya Pradesh through the CM Helpline Portal (Jan Seva).
How to file a complaint to Municipal Corporation, Nagar Palika, or Nagar Parishad in Madhya Pradesh?
According to the citizen charter issued by the Urban Development and Housing Department, Govt. of Madhya Pradesh, the grievance redressal mechanism is divided into 3 levels. If your complaints related to civic body services are not resolved or dissatisfied with the response of initial levels, escalate it to the next level with reference.
3 stages of complaints resolution:
- Level 1: Lodge complaint to Incharge/Prescribed Officer of Municipal Corporation or Nagar Palika/Parishad
- File a complaint online through MP eNagarPalika
- Call the citizen helpline number
- Write a complaint letter to your urban local body (ULB)
- Level 2: File a complaint to:
- Municipal/Deputy Municipal Commissioner, Municipal Corporation (Nagar Nigam)
- Chairman, Municipality (Nagar Palika)/Nagar Parishad
- Level 3: Submit the complaint to the Public Grievance Cell, Directorate of Urban Administration & Development, Govt. of MP
As per the defined process for the redressal of complaints, in level 1, initiate a resolution by submitting your complaint to the Incharge/Prescribed Officer of Nagar Nigam or Nagar Palika/Parishad through MP eNagarPalika by filing a complaint online.
You may also call the citizen helpline number, email, or send a written complaint letter to the respective local body. Don’t forget to ask for the reference/acknowledgement receipt as proof.
Dissatisfied with the resolution or have complaints not been resolved? Escalate the disputed matter to the Municipal/Deputy Municipal Commissioner, Nagar Nigam or Chairman, Nagar Palika/Parishad.
Finally, if your submitted complaints are not resolved by the authorized officer of your local bodies, lodge a complaint online by CM Helpline Portal (Jan Seva) to the PG Cell, Directorate of Urban Administration & Development, Govt. of MP.
File a complaint online (MP eNagarPalika)
Do you want to lodge your complaint online to the Urban Local Body in MP? Yes! The digital governance initiative of Govt. of MP has made it easy for the citizens. So, you can file a complaint online through MP eNagarPalika to your Municipal Corporation, Nagar Palika, or Nagar Parishad/Panchayat.
After registration of each complaint, you should note down the reference/ticket number of the grievance to track the status and also escalate the dispute to higher authorities (if not resolved).
Provide the following details within the online form:
- Name and address of the complainant
- The name of Nagar Nigam or Nagar Palika/Parishad (Panchayat)
- The subject of your complaint
- The specific location of the complaint (if it is different from yours)
- Description of the issue with the nature of the complaint and relevant facts
- Attach a copy of supporting documents, images, or other relevant proof
Submit this complaint form to your nearest local body office or use MP eNagarPalika to lodge your civic service complaints online at:
| MP eNagarPalika helpline number | 18002335522 |
| Lodge your complaint online (MP eNagarPalika) | File a complaint |
| Contact officials | View contact numbers |
| employeehelpdesk@mpurban.gov.in |
Still, have dissatisfaction or unresolved complaints? Escalate this disputed grievance to the Municipal Commissioner of Nagar Nigam or Chairman of your Nagar Palika/Parishad.
Note – If you want to seek any information from your urban local body like Nagar Nigam, Nagar Palika, or Nagar Parishad/Panchayat in Madhya Pradesh, file an RTI online under the Right to Information Act.
MP eNagarPalika e-services
Want to pay online your property tax, water bills, and other utility bills related to Urban Local Bodies? Here through MP eNagarPalika, you can apply online for civic services like new water/sewerage connection, birth/death/marriage certificates, trade/commercial licenses, and other citizen-centric services.
| MP eNagarPalika e-services | Links |
|---|---|
| Apply for a new water connection | Apply Now |
| Request for door-to-door garbage collection | Request Now |
| Request for water tanker | Click to book |
Also, pay your bills or pending payments online like property tax, application fees, water/utility bills, license fees, etc. Visit the link below to access these services:
If you need more information or want to access all the citizen services, visit the MP eNagarPalika and log in/register as a citizen.
Public Grievance Cell
If your complaints submitted to the Incharge/Prescribed Officer are not resolved within the given resolution period (in citizen charter) or have any dissatisfaction with the final response, escalate the disputed grievance to the designated Officer of Public Grievance (PG) Cell of your Urban Local Body.
In the PG Cell, within Nagar Nigam (Municipal Corporation) the authorized officer is the Municipal/Deputy Municipal Commissioner or Mayor/Deputy Mayor. If you belong to Nagar Palika or Nagar Parishad/Panchayat then escalate the complaint to the Chairman/President of your Nagar Palika/Parishad (Panchayat).
Must provide the following information in the complaint form:
- Name, address, and contact detail
- Reference number or acknowledgement receipt details of the previous complaint
- The subject of the complaint
- Description of the issue with nature of the issue, location of the incident, and other details with facts
- A copy of the previously submitted complaint (if have one), relevant documents, and evidence
Send this complaint letter to the Commissioner/Mayor of your Nagar Nigam or the Chairman/Secretary of Nagar Palika/Parishad. You may reopen and file your complaint online through eNagarPalika.
| Register/Login on eNagarPalika | Lodge your complaint |
| MP Urban officers’ contact email | Click Here |
You may visit your nearest office or headquarters office of the Municipal Corporation or Nagar Palika/Parishad.
Still, have dissatisfaction? Have unresolved complaints? Escalate this complaint to the PG Cell of Directorate, Urban Administration & Development of Govt. of Madhya Pradesh.
Lodge Grievance to PG Cell of Directorate, Urban Administration & Development (MP)
The Directorate of Urban Administration & Development is the department of the Government of Madhya Pradesh. If your complaints are not resolved by your urban local bodies then escalate this disputed matter to the Public Grievance Cell of this department.
Must provide:
- Reference/acknowledgement receipt
- A copy of relevant documents, images, and facts (if any)
You can write a complaint letter, email, or lodge a complaint online through CM Helpline Portal (Jan Seva) to the Commissioner/Secretary of the Directorate, Urban Administration & Development.
| Designation | Commissioner/Secretary, PG Cell of Dept. of MP Urban Adm. |
| CM Helpline No. | 181 |
| +917552555582 | |
| Online Complaint | Lodge a Grievance to MP CM |
| commissioner3@mpurban.gov.in | |
| Address | Directorate of Urban Administration and Development, Madhya Pradesh Commissioner’s Address, 3rd Floor, Palika Bhavan, Shivaji Nagar Bhopal Pin – 462016 |
Need more details? Visit the contact page of MP Urban to report your issue. Must mention the reference/acknowledgement details of previous unresolved/unsatisfactory complaints.
Note – Still, dissatisfied with the final response? Have your complaints not been resolved? You may take legal action by getting help from a legal expert/counsel. If you desire, may also approach the respective judicial or statutory bodies like session court or high court.
Urban Local Bodies in Madhya Pradesh
As of May 2023, the total urban local bodies are 408 in Madhya Pradesh. This is further divided into:
- Nagar Nigam (Municipal Corporation): 16
- Nagar Palika: 98
- Nagar Parishad: 294
The Nagar Nigams are listed in the starting section and other local bodies are listed below:
1. Nagar Palika
Nagar Palika in Madhya Pradesh where you can submit your complaints are:
| Division | District | Nagar Palika |
|---|---|---|
| Gwalior | Gwalior | Debra |
| Shivpuri | Shivpuri | |
| Guna | Guna and Radhogarh | |
| Ashoknagar | Ashoknagar and Chanderi | |
| Datia | Datia | |
| Chambal |
Bhind | Bhind and Gohad |
| Morena | Ambah, Porsa, and Sabalgarh | |
| Sheopurkalan | Sheopurkalan | |
| Indore |
Dhar | Dhar, Manavar, and Pithampur |
| Barwani | Sendhwa and Barwani | |
| Jhabua | Jhabua | |
| Alirajpur | Alirajpur | |
| West Nimar (Khargone) | Khargone, Sanawad, and Badwah | |
| East Nimar (Khandwa) | Khandwa | |
| Ujjain | Burhanpur | Nepanagar |
| Ujjain | Badnagar, Mahidpur, Khachrod, and Nagda | |
| Neemuch | Neemuch | |
| Shajapur | Shajapur and Shujalpur | |
| Agar | Agar | |
| Ratlam | Javra | |
| Mandsaur | Mandsaur | |
| Bhopal | Bhopal | Barasia |
| Sehore | Sehore and Ashta | |
| Raisen | Raisen, Begumganj, and Mandideep | |
| Vidisha | Vidisha, Ganj Basoda, and Sironj | |
| Rajgarh | Rajgarh, Narsinghgarh, Sarangpur, and Biaora | |
| Narmadapuram | Hoshangabad | Hoshangabad, Itarsi, Seoni Malwa, and Pipariya |
| Harda | Harda | |
| Betul | Betul, Amla, Sarani, and Multai | |
| Sagar | Sagar | Bina Etawah, Khurai, Gadhakota, Rehli, Deori, and Makaroniya Bujurg |
| Damoh | Damoh and Hata | |
| Panna | Panna | |
| Chhatarpur | Chhatarpur, Naugaon, and Maharajpur | |
| Tikamgarh | Tikamgarh | |
| Reva | Seedhi | Seedhi |
| Satna | Maihar | |
| Shahdol | Shahdol and Dhanpuri | |
| Anuppur | Anuppur, Kotma, Pasan, and Bijuri | |
| Umaria | Umaria and Pali | |
| Jabalpur | Jabalpur | Panagar and Sihora |
| Balaghat | Balaghat, Varasivani, and Malajkhand | |
| Chhindwara | Pandhurna, Junnardev Jamai, Dogar Parasia, Damua, Chairee, Amarwada, and Saunsar | |
| Narsinghpur | Narsinghpur, Gadarwara, Karelee, and Gotegaon | |
| Sivani | Sivani | |
| Mandala | Mandala and Nainpur |
2. Nagar Parishad/Panchayat
Nagar Parishad/Panchayat in Madhya Pradesh where you can submit your civic body complaints are:
| Division | District | Nagar Parishad/Panchayat |
|---|---|---|
| Gwalior | Gwalior | Pichor, Biloa, Aantaree, Bhitarwar, and Mohana |
| Shivpuri | Karera, Kolaaras, Khaniyaadhaana, Pichhor, Badrwas, Narwar, Barraud, Rannaud, Pohri, and Magroini | |
| Guna | Chachoda Binaganj, Aaron, Kumbharaaj, and Madhusudangarh | |
| Ashoknagar | Mungavali, Isagarh, Shadhaura, and Piprai | |
| Datia | Bhander, Indergarh, Sevda, and Badoni | |
| Chambal | Bhind | Mehgaon, Lahar, Gourami, Akoda, Mihona, Alampur, Daboh, Mau, Phoophakalan, Raun, and Malanpur |
| Morena | Joura, Kailaaras, Jhundapura, and Bamour | |
| Sheopurkalan | Vijaypur and Baroda | |
| Indore |
Indore | Depalpur, Saanver, Gautampura, Betma, Rau, Hatod, Manpur, and Mahugaon |
| Dhar | Rajgarh, Kukshi, Badnawar, Dharampuri, Dhamnaud, Sardarpur, Mandav, Dahi, Baag, and Gandhwani | |
| Barwani | Anjad, Rajpur, Khetiya, Pansemal, Palsud, Thikari, and Nivaali Bujurg | |
| Jhabua | Thandla, Petlawad, Ranapur, and Meghnagar | |
| Alirajpur | Jobat and Bhawra | |
| West Nimar (Khargone) | Mandleshwar, Kasrawad, Bhikangaon, Maheshwar, Karahi and Padalya Khurd, and Bistan | |
| East Nimar (Khandwa) | Mundi, Pandhana, Omkareshwar, and Chhanera | |
| Burhanpur | Shahpur | |
| Ujjain | Ujjain | Tarana, Unhel, and Makadon |
| Neemuch | Manasa, Rampura, Jawad, Jiran, Ratangarh, Singoli, Diken, Kukdeshwar, Nayagaanv, Saravaniya Maharaj, and Athaana | |
| Dewas | Kannod, Sonkutch, Khategaon, Hatpipalya, Bagli, Bhaurasa, Karanaawad, Kataphod, Lohaarada, Satwas, Tonkhurd, Piplaranwa, and Nemawar | |
| Shajapur | Maksi, Akodia, Polayakalan, and Pankhedi | |
| Aagar | Nalkheda, Barod, Kaanad, Susner, Soytkalaan, and Badagaon | |
| Ratlam | Taal, Sailaana, Aalot, Naamali, Badaawada, Piploda, and Dhamnaud | |
| Mandsaur | Shamgarh, Sitamau, Piplyamandi, Narayangarh, Malhargarh, Bhanpura, Nagari, Garoth, Suwasara, and Bhainsoda Mandi | |
| Bhopal | Sehore | Ichhawar, Budni, Jawar, Nasrullaganj, Rehti, Kothari, and Shahganj |
| Raisen | Obaidullaganj, Sultanpur, Bareilly, Bari, Sanchi, Udaipura, Silvani, and Gairatganj | |
| Vidisha | Kurwai, Lateri, and Shamshabad | |
| Rajgarh | Zirapur, Kurawar, Khilchipur, Talen, Boda, Khuzner, Pachor, Suthalia, Machalpur, and Chhapiheda | |
| Narmadapuram | Hoshangabad | Babai, Sohagpur, and Bankhedi |
| Harda | Timarni, Khidakiya, and Sirali | |
| Betul | Betul Bazar, Bhainsadehi, Aathaner, Chicholi, Ghodaadongari, and Shahpur | |
| Sagar | Sagar | Rahatgarh, Banda, Shahpur, Shahgarh, Malthon, Baandari, Bilhara, and Surakhi |
| Damoh | Tendukheda, Pathariya, Hindoria, and Patera | |
| Panna | Amanganj, Devendra Nagar, Ajaygarh, Kakarhati, Powai, and Gunnaur | |
| Chhatarpur | Dhuwara, Satai, Barigarh, Bijawar, Garhimalhara, Bakswaha, Chandla, Big Malhara, Harpalpur, Lavkushnagar, Khajuraho, and Rajnagar | |
| Tikamgarh | Niwari, Prithvipur, Baldevgarh, Khargapur, Palera, Zeron Khalsa, Taricharakalaan, Jatara, Lithorkhas, Badagaon, Kari, and Orchha | |
| Reva | Reva | Bankunthpur, Mauganj, Teonthar, Hanumana, Chakghat, Govindgarh, Naigarhi, Sirmour, Managawaan, Semaria, Gudh, and Dabhaura |
| Seedhi | Churahat, Rampurnekin, and Majholi | |
| Satna | Nagaud, Birsinghpur, Jaitwara, Kotar, Kothi, Amarpatan, Rampur-Baghelan, Uchehara, Chitrakoot, and New Ramnagar | |
| Shahdol | Shahdol | Budhaar, Beauhari, Jaisinghnagar, Khand, and Bakaho |
| Anuppur | Jaithari, Amarkantak, Vanagwan (Rajnagar), Dola, and Doomrakchar | |
| Umaria | Chandia, Nowrozabad, Manpur, Dindori, and Shahpura | |
| Jabalpur | Jabalpur | Barela, Bhedaghat, Shahpura, Paatan, Majhauli, and Katangi |
| Katni | Barhi, Kaimor, and Vijayradhavgarh | |
| Balaghat | Katangi, Baihar, and Lanji | |
| Chhindwara | Harrai, Lodhikheda, Newton Chikhli, Chandameta Butaria, Mohgaon, Badkuhi, Piplanarayanwar, Bichhua, and Chaand | |
| Narsinghpur | Tendukheda, Salichaka, Saikheda, and Chichli | |
| Sivani | Lakhnadon, Barghat, Chhapra, and Kevalari | |
| Mandala | Bamhanibanjar, Nivaas, and Bichhia |
Need more information about Urban Local Bodies? See the Division and district-wise list of urban bodies of the Madhya Pradesh state.
Resolution Timeline
These are some public utility and civic body services with a resolution period that can be resolved after filing your complaint to urban local bodies like Municipal Corporation, Nagar Palika, and Nagar Parishad/Panchayat (as mentioned in the citizen charter):
1. Related to building permission and colonizer
Complaint resolution period:
| Civic Services and Issues | Resolution Period | |
|---|---|---|
| Level 1 | Level 2 | |
| Grant of permission for building construction plan | 15 days | 30 days |
| Extension of the time period of permission | 7 days | 30 days |
| Renewal of license | 7 days | 30 days |
| Building Completion Certificate and granting permission to use | 7 days | 30 days |
| Registration on the application of the colonizer | 30 days | 60 days |
2. Construction/maintenance of roads and streets
Complaint resolution period:
| Civic Services and Issues | Resolution Period | |
|---|---|---|
| Level 1 | Level 2 | |
| Filling of potholes on main roads | 7 days | 7 days |
| Repair of damaged bolt/part of the main road | 15 days | 15 days |
| Removal of obstruction from the public way | 24 hours | 3 days |
| Replacement/ replacement of broken/missing manholes | 3 days | 1 week |
3. Water supply
Complaint resolution period:
| Civic Services and Issues | Resolution Period | |
|---|---|---|
| Level 1 | Level 2 | |
| Tap water connection: 1. For industrial purposes 2. For business purposes 3. For domestic purpose |
15 days 15 days 7 days |
15 days 15 days 15 days 15 days |
| Permission to cut the road | 7 days | 7 days |
| Leakage in the main pipeline of leakage/ contaminated or dirty water grievance redressal | 2 days | 3 days |
4. Ceaning and solid waste management (garbage collection)
Complaint resolution period:
| Civic Services and Issues | Resolution Period | |
|---|---|---|
| Level 1 | Level 2 | |
| Applications for complaints related to lack of cleanliness of residential areas/streets | Next day | 3 days |
| Solving the problem of cleaning the market areas | Next day | 3 days |
| Resolution of information regarding the removal of garbage from the dustbin/trolley | Next day | 3 days |
5. Sewerage and drainage
Complaint resolution period:
| Civic Services and Issues | Resolution Period | |
|---|---|---|
| Level 1 | Level 2 | |
| Removal of obstructions in the sewerage system | 3 days | 3 days |
| Cleaning of drains/ sewerages | 2 days | 3 days |
| Encroachment of drains | 1 week | 15 days |
| Cleaning of sewerage lines | Twice a year 1. May-June 2. Oct. |
Decided date to 15 days |
6. Birth and Death Certificates
Complaint resolution period:
| Civic Services and Issues | Resolution Period | |
|---|---|---|
| Level 1 | Level 2 | |
| Issuance of Birth and Death Certificates | 3 days | 3 day |
7. License issuance
Complaint resolution period:
| Civic Services and Issues | Resolution Period | |
|---|---|---|
| Level 1 | Level 2 | |
| Issuance of licenses (all types) and their renewal | 7 days | 15 days |
8. Ration Card issues
Complaint resolution period:
| Civic Services and Issues | Resolution Period | |
|---|---|---|
| Level 1 | Level 2 | |
| Disposal of ration card applications/ providing cards | 7 days | 7 days |
9. Welfare schemes
Complaint resolution period:
| Civic Services and Issues | Resolution Period | |
|---|---|---|
| Level 1 | Level 2 | |
| Disposal of old age pension and destitute pension applications | 15 days | 15 days |
| National Family Assistance Scheme | 15 days | 15 days |
| National Maternity Benefit Scheme | 15 days | 15 days |
| Kanya Samridhi Yojana | 15 days | 15 days |
| PM Awas Yojana | 15 days | 15 days |
| Other welfare schemes | 15 days | 15 days |
10. Street light maintenance and management
Complaint resolution period:
| Civic Services and Issues | Resolution Period | |
|---|---|---|
| Level 1 | Level 2 | |
| Maintenance and repair of streetlights | 7 days | 7 days |
| Replacement of damaged bulbs (LEDs), tubes, rods, etc. | 3 days | 7 days |
11. Welfare of persons with disabilities
Complaint resolution period:
| Civic Services and Issues | Resolution Period | |
|---|---|---|
| Level 1 | Level 2 | |
| Parking arrangements for disabled people in public places | 1 week | 15 days |
12. Parking, garden, and public property management
Complaint resolution period:
| Civic Services and Issues | Resolution Period | |
|---|---|---|
| Level 1 | Level 2 | |
| Request for construction/management of public parks, garden, and tree trimming (plantation) | 1 week | 15 days |
Also, you can lodge civic body complaints related to other public utility and citizen-centric services that can be:
- Property tax, water/sewerage connection, and solid waste/garbage collection
- Business services like trade/commercial licenses, food licenses, hoarding registration/approvals, etc.
- Ease of doing business services like building approvals, ration cards, and MIS (Trade/Commercial License, Fire NOC, and Namantaran MIS)
- Welfare schemes like:
- Social Justice
- Sambal Yojna
- Pradhan Mantri Awas Yojana
- Swachh Bharat Mission
- National Urban Livelihoods Mission
Other civic service disputes and administrative concerns like bribery, corrupt practices, and unethical behaviour of employees or officers. (threatening, misuse of power, favouritism, etc.)
Frequently Asked Questions about MP eNagarPalika
Q. How can I register my complaints to Urban Local Body through eNagarPalika in MP?
A. You can file a complaint online about civic services through the eNagarPalika grievance registration form. After filling out the form, submit your disputed matter to your respective urban local body (Municipal Corporation or Nagar Palika/Parishad).
Q. What can I do if my complaints are not resolved by the respective Incharge/Prescribed Officer?
A. First, escalate the unresolved/unsatisfactory complaints by writing or emailing to the Municipal Commissioner of Nagar Nigam or Chairman of your Nagar Palika or Nagar Parishad/Panchayat. Must mention the reference/acknowledgement details to track the status and for the escalation.
Q. Where can I approach if I’m not satisfied with the final resolution of my Local Urban Body (ULB)?
A. In this condition, you can lodge your complaint online to the Public Grievance Cell of the Directorate of Urban Administration & Development, Government of Madhya Pradesh through the MP CM helpline (Jan Seva) with required information like acknowledgement receipt and details of the unresolved complaint or reason of dissatisfaction (if any).
