JMC – How to File a Complaint to Greater Jaipur Municipal Corporation?

Greater Jaipur Municipal Corporation (नगर निगम ग्रेटर जयपुर) is the largest local municipal body local governing body (74th Constitutional Amendment, 1992) responsible for the administration, development, providing various civic services, and management of Jaipur, the capital city of Rajasthan. The administration of local bodies in Jaipur is divided into Nagar Nigam Greater Jaipur and Nagar Nigam Jaipur Heritage.

It is governed by the Mayor and elected members (councillors) of the municipal council who represent the various wards (administrative divisions) and works in conjunction with other state and central government agencies to ensure the implementation of policies & schemes, and smooth functioning within the city. If you have any issues, use the citizen helplines to raise a complaint to the officials of JMC.

The Greater Nagar Nigam, Jaipur (JNN) is divided into 7 geographical administrative zones and 150 Wards. The total area of the city is 467 sq. km. with a population of nearly 4 million. The proposed number of Wards in Nagam Nigam Jaipur Heritage is 100 within the assembly constituencies of Amer (1 to 4), Hawa Mahal (5 to 30), Civil Lines (31 to 54), Kishanpol (55 to 75), and Adarsh Nagar (76 to 100) in the Jaipur Metropolitan city.

The Administrative Zones of Greater Jaipur Nagar Nigam:

To get redressal of any issues related to these services of respective depatments, citizens may file a complaint by using the citizen grievance redressal helplines of JMC.

Major Departments and Civic Services of Jaipur Municipal Corporation:

• Engineering: responsible for the construction and maintenance of roads, bridges, streetlights, electricity supply in public premises, drainage systems & sewerage lines, and other infrastructure.
• Health: To ensure the public health and hygiene of the city, municipal hospitals/clinics, sanitation, cleanliness in public toilets, hygiene, disease control, and other health services & development of public health infrastructure.
• Education: for the administration and development of basic structures of public schools and other educational institutions like water/electricity facilities, availability of teachers, etc.
• Finance & Revenue: for the financial management of the corporation, including budgeting, accounting, auditing, and revenue collections like assessment and collection of property taxes & other sources of revenues.
• Water Supply: To ensure the supply of clean drinking water, water storage facilities, water tanks, and the management of sewage pipelines in the city.
• Waste Management: for the collection, transportation, and disposal of solid waste/garbage, sweeping on roads, and ensuring the availability of garbage collection vehicles and dust bins.
• Parks and Gardens: for the maintenance and development of public parks & gardens, protection of biodiversity, plantation & removal of trees, and ensuring the cleanliness and availability of plants & trees in gardens.
• Town Planning & Trade: for the planning and development of the areas of the municipal corporation, drafting the regulation of land use, approval of building construction, trade licenses, markets, vendor registration, and other related services of trade & town planning.
• Community Services: for the development and maintenance of public parks, gardens, community halls, citizen helpline centres, health service centres, and other recreational facilities in the city.
• Others – Any emergency services that come under the Jaipur Nagar Nigam like services of Fire, disaster management, etc.

How to File a Complaint to Jaipur Nagar Nigam (JNN)?

The Samadhan initiative of Jaipur Municipal Corporation (JMC) ensures that each issue and problem of the civic body & public services will be resolved within the given time limit. The timeline for various services of the concerned departments is mentioned in the citizen charter.

Complaint Registration Fee & Redressal Time Limit:

To know more, read the important notices of Nagar Nigam Greater Jaipur.

If it exceeds or is not satisfied with the administration or delivery of the service then you may file a complaint to the head officers of the concerned departments by the integrated complaint registration mechanism of the Nagar Nigam.

The Ways to Register a Complaint:

• Centralized Citizen Helpline Number
• Submit a written complaint application to the head office/Ward
• By submitting an online complaint (Samadhan)
• Vigilance Office for unethical practices
• Sexual Harassment Cell, JMC – for Women
• Public Grievance Cell, JMC – For unredressed or unsatisfactory complaints

You may further report the issue to the deputy commissioner of departments or the Municipal Commissioner of Nagar Nigam.

JMC Helpline Number

The centralized control room of the Jaipur Nagar Nigam Greater is set up to resolve public grievances and issues. Residents can use the toll-free JMC citizen helpline number of this integrated grievance system (Samadhan) that operates between 8.00 AM to 10.00 PM.

You may also call the helpline numbers of the control room and offices of the concerned Wards in Jaipur.

To submit a successful complaint, provide your contact number, name, address, and description of the issue with hints of evidence to the respective representative officer of the call centres.

Citizen Helpline Number of Jaipur Municipal Corporation (NNJ Greater):

Other Important Helpline Numbers of Jaipur Nagar Nigam:

Tips – After successful registration of your grievance, ask for the reference/token number of this complaint to track the status and further usage in the future as proof.

For complaints related to corruption or bribery cases, contact the Vigilance Officer at:

• Phone No: +911412744343, +918764880028, +918764880057 (Vigilance Inspector)
• E-mail: dcvigilance.jmc@rajasthan.gov.in, civigilance.jmc@rajasthan.gov.in

If not satisfied with the responses or no action has been taken by the Vigilance then file a complaint to the Lokayukta of Rajasthan and further you may approach the Lokpal.

Note – If not satisfied with the final resolution or issues are not resolved within the given timeline as per the citizen charter, then you may lodge a grievance to the Public Grievance Cell of the Nagar Nigam Greater Jaipur. Further approach the department of Urban Local Bodies, Govt. of Rajasthan.

May be Helpful: JVVNL – Jaipur Vidyut Vitran Nigam Limited

Nodal Officers of Nagar Nigam

Citizens may use the contact numbers, e-mail, and official addresses of the nodal officers (commissioner, deputy commissioner, etc.) of the Jaipur Nagar Nigam (Greater/Heritage) and its zones to write or escalate a grievance if the previously registered complaints (critical/serious in nature) are not resolved.

Tips – Before this, you should file an online complaint by using the public grievance registration portal Samadhan or the app.

JMC Headquarters and Zonal Offices

I. Jaipur Municipal Corporation (Greater), Head Office:

II. Deputy Commissioner, Malviya Nagar Zone:

II. Deputy Commissioner, Vidhyadhar Nagar Zone:

III. Deputy Commissioner, Jagatpura Zone:

IV. Deputy Commissioner, Murlipura Zone:

V. Deputy Commissioner, Sanganer Zone:

VI. Deputy Commissioner, Jhotwada Zone:

VII. Deputy Commissioner, Mansarovar Zone:

Mayor and Commissioner of JMC

I. Mayor, Jaipur Nagar Nigam (JMC):

II. Deputy Mayor, JNN (Greater):

III. Commissioner, JMC Greater:

IV. Commissioner, Nagar Nigam Jaipur Heritage:

V. Additional Commissioner, JMC Greater:

These are the contact details of the nodal officers of the respective departments and administrative heads of the Greater Jaipur Municipal Corporation.

Note – Before approaching these officers, citizens of Jaipur should register an online complaint or use the citizen helpline number to get redressal of the issues related to civic body administration & services.

File an Online Complaint

Samadhan is an integrated Public Grievance System of Greater Jaipur Nagar Nigam (JNN) which citizens can use to file an online complaint directly to the respective departments.

You may use the online Samadhan portal or mobile app of JMC to submit the issues related to the citizen-centric & local civic services and other problems (water supply, streetlights, drainage, etc.) within your Ward/area.

Links to File an Online Complaint to Jaipur Municipal Corporation:

Note – If not satisfied or issues are not resolved within the timeline as per the citizen charter then lodge a grievance to the Public Grievance Cell, JMC Greater. Further to the Commissioner of the municipal corporation.

Procedure

Follow the steps to submit successfully your complaint via the online Samadhan portal of JMC:

Step 1: Visit the link from the above table by clicking file a complaint to open the online complaint form of the Greater Jaipur Municipal Corporation Samadhan portal.

Step 2: Enter your mobile number and verify by OTP to open the form. Fill out the following mandatory information in the grievance form:

• Select Head or Other Office – Select the office where you want to report the relevant issue. Select Head Office to register complaints related to the departments and Other Offices for the issues related to roads, encroachment, waste management, or other Ward/zonal issues.
• Complaint Category & Sub-Category – Select the category of the issue and its sub-category, so the complaint can be submitted to the concerned department.
• Complainant Details – Enter your name, mobile number, e-mail (optional), and address (select ward, zone) where the issue/incident occurred.
• Description of Issue – Provide a brief complaint description with hints of some relevant evidence & location of the problem.
• Upload – Attach the relevant documents, images, or other proof of the incident/issue. You may also provide links to videos or other references.

Step 3: Submit the online form and note down the reference/complaint number to track the status of the redressal of the issue.

In case of unresolved complaints, you may also use this reference as proof of submission to escalate the grievance to higher authorities.

Public Grievance Cell, JMC

For unresolved complaints or unsatisfactory responses/resolutions provided by the concerned nodal officers of the respective department, Jaipur Municipal Corporation has constituted a Public Grievance Cell where citizens may lodge a grievance to the Public Grievance Officers (PRO) of the departments.

You may write a grievance letter to the concerned department or head officer of the Public Grievance Cell of Nagar Nigam Greater Jaipur (NNJ Greater). Mention the following information in the grievance application:

• Name, contact number, and address of the complainant.
• The subject of the grievance/issue
• Reference/complaint number of the previously registered complaint (by helpline number, mobile app, or online portal).
• Description of the issues and hints of the evidence/proof
• Reason for unsatisfaction by the resolution/response of officers (if any)
• Attach copies of relevant documents and provide links to images/videos of the incident/issue (if any).
• Keep a copy of the application to yourself for future reference.

You may visit the head office to submit the grievance letter at the grievance counter/reception of the office. To submit by post, send it to:

• Address: Deputy Commissioner of [Department], Public Grievance Cell, Greater Jaipur Municipal Corporation, Pandit Dindayal Upadhyay Bhawan, Lal Kothi Tonk Road, Jaipur, Rajasthan.
• Phone No: +911412740033, +911412742823
• E-mail: dchqjmc@gmail.com, commissioner.jmc@rajasthan.gov.in
• PBX No: 01412741061, 01412740167

Tips – After the successful submission of your grievance application, ask for the acknowledgement receipt as proof of submission from the reception officer or nodal officer of the department. If sent by post, wait for 5-7 days to get the receipt.

Note – If issues are not resolved by the public grievance officers of the respective departments then escalate the grievance to the Commission and further to the Mayor of the Municipal Corporation.

Approach Department of Local Self Government (Municipal Bodies), Rajasthan

If the issues are not resolved or not satisfied by the officers of the Jaipur Nagar Nigam then you may lodge an online grievance to the Department of Local Self Government (Municipal Bodies) through the Rajasthan Samparak (an integrated grievance redressal portal).

For this visit the portal of Rajasthan Sampark and select the Jansunwai by Ministries, department type, and the department to register a grievance. For further guidelines and steps visit the link below and lodge an online grievance.

• Lodge a Grievance by Rajasthan Sampark (Jansunwai)

Helpline Number & E-mail of Rajasthan Sampark is 181 and rajsampark@rajasthan.gov.in.

Tips – If not satisfied or serious/critical issues are not resolved then you may approach the established concern tribunal or any legal authority of the government. For this, you may seek help from a legal expert.

Frequently Asked Questions

Q. What is the toll-free citizen helpline number of Jaipur Municipal Corporation?
A. The citizen helpline number of the Greater Jaipur Municipal Corporation is – +911412747400 and the control room helpline number is – +911412742900 where you can seek help or register a complaint with the representative office.

Q. Where can I approach if my complaints are not resolved by the officers of Jaipur Nagar Nigam (Greater)?
A. You may escalate or lodge a grievance to the Public Grievance Cell (Deputy Commissioner or Municipal Commissioner) of Nagar Nigam Greater Jaipur. Further, you may file an online grievance to the Department of Local Self Government (Municipal Bodies) by the Rajasthan Sampark portal of the Government of Rajasthan.

Reference

• Administration Contact List – JMC
• Citizen Help Centres – Jaipur Nagar Nigam (Greater)