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MSEDCL – Electricity Board Helpline Number and File Online Electricity Complaint to Maharashtra State Electricity Distribution Company Limited, CGRF, and Electricity Ombudsman of Maharashtra

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Maharashtra State Electricity Distribution Company Limited (MSEDCL), source – mahadiscom.in

Maharashtra State Electricity Distribution Company Limited (MSEDCL) was incorporated under the Companies Act, 1956 on 31 May 2005. MSEDCL is registered as an electricity distribution licensee under the Electricity (regulation) Act, 2003. It provides electricity distribution services all over Maharashtra. MSEDCL (Mahavitran) is owned by the State Government of Maharashtra and comes in the category of a public sector company.

MSEDCL is the largest electricity distribution company in India and Asia. It has more than 2.70 crores of customers and 70000+ employees that operate this company. MSEDCL can generate 33755 MW of electricity. It serves more than 41 thousand villages and 457 towns that come under 16 zones and 147 division offices of MSEDCL.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Many customers face issues with the electricity services that are provided by MSEDCL. Some don’t know how to register complaints about these electricity issues. MSEDCL has provided various customer care helplines & complaint numbers to redress your grievances and problems.

Use the below Official Details of MSEDCL (Mahavitran) to register complaints & redress your electricity issues and get other services.

If your issue is not resolved by MSEDCL, you can approach the higher authorities. Let us try to know the procedure and steps to resolve the issue successfully.

Table of Content:

Circles & Divisions of MSEDCL Electricity Board (EB) in Maharashtra to provide electricity services and resolve complaints of electricity issues.

  • Ganesh Khind (Pimple – Saudagar)
  • Rasta Peth
  • Amravati
  • Nagpur
  • Nanded
  • Baramati
  • Kalyan
  • Nashik
  • Kolhapur
  • Vasai
  • Vashi
  • Thane
  • Kotharud
  • Satara
  • Sangali
  • Ahmednagar
  • Chandrapur
  • Akola
  • Latur
  • Dombivali
  • Solapur
  • Bhandup
  • Bhandara
  • Shivajinagar
  • Ulhasnagar
  • Virar
  • Aurangabad
  • Beed
  • Buldhana
  • Dhule
  • Gondia
  • Hingoli
  • Jalna
  • Malegaon
  • Nandurbar
  • Osmanbad
  • Palghar
  • Pen
  • Pune
  • Rastrapeth
  • Ratgiri
  • Ratnagiri
  • Sangli
  • Sindhudurg
  • Vashem
  • Yavatmal

You can approach one of your regional circles and its division to get the electricity services of Mahavitran. If you are facing any issues, you can also register complaints at your regional circle. It will be resolved by the department concerned with the MSEDCL of that region.

Now, you will know the helpline numbers and details of the online complaint portals where you can resolve your issue.

How to Register an Electricity Complaint to MSEDCL (Mahavitran) in Maharashtra?

MSEDCL (Maharashtra State Electricity Distribution Company Limited) has provided various options to register complaints about the issues of electricity in the concerned region. You can resolve your issue by using these options.

Complaint Redressal Fee & Time by MSEDCL:

Complaint Registration fee No Fee (Nil)
Redressal Time Immediate (24×7) or up to 2 Months

Preliminary Complaint Registration to Mahavitran:

  • Toll-free customer care helpline numbers, E-mail of Electricity Boards of MSEDCL
  • Online complaints on the portal of MSEDCL
  • Approach to the Regional Office (Offline)

If your complaint or issue is not resolved by MSEDCL within the given time, or unsatisfied with the redressal of the electricity complaint. You can lodge a grievance to the higher authorities that will redress your complaint.

If Complaint is not Resolved, Lodge Grievance to:

  • Consumer Grievance Redressal Forum, MSEDCL (Mahavitran)
  • Electricity Ombudsman, (MERC) Maharashtra

Let us know the instructions and procedure to resolve the issue successfully. Follow the steps and important instructions that are available in the sections below.

MSEDCL Electricity Customer Care Number

Customers can register their complaints on the toll-free customer care helpline numbers of the MSEDCL. Mahavitran has provided various helplines for their customers to resolve issues the electricity. Use these helplines & complaint numbers and get a faster redressal of your issues. from the respective Electricity Board You can also e-mail your complaints.

MSEDCL Electricity Customer Care Numbers:

MSEDCL Electricity Complaint Number 1912 / 19120
Customer Care Number 18001023435
18002333435
Email customercare@mahadiscom.in, helpdesk_pg@mahadiscom.in (online payment)

For complaints related to prepaid meter payments, send an email to prepaid_support@mahadiscom.in with your concerns.

To access online services, visit the web self-service (WSS) consumer portal of MSEDCL.

Procedure:

  • Call on the above-given customer care helpline numbers
  • Tell your issue to the concerned customer care executive.
  • After successful registration of your electricity complaint, get the complaint reference number
  • Use this complaint number to track the status of your complaint
Related:

Register an Online Electricity Complaint to MSEDCL

Customers can register an online complaint about the issues with the electricity services of MSEDCL. You can follow the instructions and procedures that are provided below.

Procedure:

  • Visit: Register online complaint to MSEDCL
  • Enter Consumer Number – Account details will be available
  • Enter the Landmark and city/village address
  • Select service request major type – Select the category of the issue
  • Select the service request type (Optional)
  • Now, select the service request sub-type
  • Now, enter the request details – describe the issues of the electricity services with facts.
  • Click the ‘Generate OTP’
  • Submit the OTP from your phone
  • Submit it and note down the complaint number to track the status of your request

Note – If your issue is not resolved by MSEDCL (Mahavitran), you can lodge a grievance to CGRF, (MSEDCL) Maharashtra. If further your issue is not resolved approach the electricity Ombudsman, Maharashtra.

Lodge Grievance to Electricity Consumer Grievance Redressal Forum (CGRF), MSEDCL

Electricity Consumer Grievance Redressal Forum takes the cases that were not resolved by the MSEDCL. It redresses the grievances under the Electricity (regulation) Act, 2003 and customers of MSEDCL can lodge grievances with the concerned office of the CGRF.

You will have to follow the 3 tiers to lodge grievances and get the redressal of the electricity issues.

  1. Integrated Grievance Redressal Cell (IGRC)
  2. Consumer Grievance Redressal Forum (CGRF)
  3. Electricity Ombudsman, Maharashtra

We will know each department and the procedure to lodge a grievance. Follow the instructions and other details.

Integrated Grievance Redressal Cell (IGRC)

Details of Grievance Redressal Fee & Time:

Grievance Redressal Fee No Fee (Nil)
Acknowledgement Time 5 Days
Redressal Time 3 Months

Instructions:

  • The complaint must be filed within 2 years of the cause of action or issue
  • The application must be in the given format (Download from the below link)
  • Provide the complaint reference number of the previous complaint to MSEDCL
  • Submit the supportive documents as proof
  • Attach a copy of the latest electricity bill

Procedure

  • Write an application on an A4-size white sheet.
  • Mention the following information in the application:
    • Name of the Consumer
    • Full Address, Mobile no, E-mail
    • Nature of the connection
    • Name of the distribution office of MSEDCL
    • Details of the complaint that you raised
    • Brief Description of the issue about the electricity services with the facts
    • Nature of the relief that you expect from IGRC
    • Attach and mention the list of the enclosed supportive documents
    • Provide signature and date
  • Take a copy of all the attached documents and applications to keep to yourself.
  • Submit the application form and attached documents to your concerned IGRC office by post or visit the address of the office
  • You can get the details of the Office address of IGRC from the list below.
  • After the successful submission of your application, please take the acknowledgement number to track the status of your grievance & future reference.

Details of the Office Address, E-mail, and Phone No. of Regional IGRC Offices:

1. IGRC, Vashi

  • Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE VASHI SECTOR. 17, PLOT NO 5, NEAR ABYUDAY BANK, NEW MUMBAI – 400703.
  • Phone No: 022-27890174
  • E-mail: sevashi@mahadiscom.in

2. IGRC, Bhivandi (Franchise of Torrent Power)

3. IGRC, Thane

  • Address: SUPERINTENDING ENGINEER, MSEDCL, URBAN CIRCLE
    OFFICE, NEAR ADM BLDG, 2ND FLOOR, OPP
    PASSPORT OFFICE, THANE M.I.D.C., THANE (W) – 400604.
  • Phone No: 022-25829154
  • E-mail: sethane@mahadiscom.in

4. IGRC, Kalyan – I

5. IGRC, Kalyan – II

  • Address: SUPERINTENDING ENGINEER-II, MSEDCL, CIRCLE
    OFFICE, TEJESHRI BLDG, 3RD FLOOR, JHANGIR
    MAIDAN, KARNIK ROAD, KALYAN – 421301.
  • Phone No: 0251-2327384
  • E-mail: sekalyan2@mahadiscom.in

6. IGRC, Pen

7. IGRC, Vasai

  • Address: SUPERINTENDING ENGINEER-II, MSEDCL, DEEPSHRI
    BLDG, 2ND FLOOR, NAVGHAR VASAI ROAD, VASAI (E) – 401202.
  • Phone No: 0250-2391143
  • E-mail: sevasai@mahadiscom.in

8. IGRC, Palghar

  • Address: SUPERINTENDING ENGINEER-II, MSEDCL, PALGHAR –
    MANOR ROAD, JUNA PALGHAR, PALGHAR- 401404.
  • Phone No: 02525-252135

9. IGRC, Ratnagiri

10. IGRC, Sindhudurg

  • Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE
    SINDHUDURG, MIDC AREA, VENGURLA ROAD, DIST, –
    SINDHUDURG, KUDAL – 416520.
  • Phone No: 02362-223521
  • E-mail: sesindhudurg@mahadiscom.in

11. IGRC, Kolhapur

12. IGRC, Sangli

13. IGRC, Beed

  • Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE
    BEED, N. K. PLAZA JALNA ROAD, BEED – 431122.
  • Phone No: 02442226279
  • E-mail: sebeed@mahadiscom.in

14. IGRC, Latur

15. IGRC, Osmanabad

  • Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
    OFFICE, OSMANABAD, ADMINISTRATIVE BLDG,
    SOLAPUR ROAD, OSMANABAD – 413501.
  • Phone No: 02472227552
  • E-mail: seosmanabad@mahadiscom.in

16. IGRC, Ahmednagar

17. IGRC, Nashik (Urban) Circle

  • Address: SUPERINTENDING ENGINEER, MSEDCL, PROSPER
    PARK, 2ND FLOOR, MADHUMILAN MANGAL
    KARYALAYA BLDG, SHINGADA TALAV, NASIK PUNE
    ROAD, NEAR VEER BAPU GAIDHANI FIRE BRIGADE, NASHIK – 422001.
  • Phone No: 02532308003
  • E-mail: senskurban@mahadiscom.in

18. IGRC, Nashik (Rural)

19. IGRC, Ganeshkhind

20. IGRC, Pune (Rural) Circle

  • Address: SUPERINTENDING ENGINEER, MSEDCL,
    ADMINISTRATIVE BLDG, RASTA PETH 3RD FLOOR,
    BLOCK NO, 301, PUNE – 411011.
  • Phone No: 020-26137248
  • E-mail: seprc@mahadiscom.in

21. IGRC, Rasta Peth

22. IGRC, Baramati

23. IGRC, Satara

24. IGRC, Solapur

25. IGRC, Amravati

26. IGRC, Yavatmal

27. IGRC, Nagpur (Rural)

  • Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
    BHAVAN, GROUND FLOOR, KATOL ROAD, NAGPUR – 440013.
  • Phone No: 0712-2591065
  • E-mail: senrc@mahadisocm.in

28. IGRC, Nagpur (Urban)

  • Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
    OFFICE, NAGPUR, PRAKASH BHAVAN, LINK ROAD,
    GADDI GUDAM, SADAR, NAGPUR – 440001.
  • Phone No: 0712-2540426
  • E-mail: senuc@mahadiscom.in

29. IGRC, Nagpur distribution franchise (SNDL)

30. IGRC, Wardha

  • Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
    BHAVAN, FIRST FLOOR ADM. BLG., NEAR BORGAON,
    OCTROI NAKA, DIST. WARDHA, WARDHA – 442001.
  • Phone No: 07152-250243
  • E-mail: sewardha@mahadiscom.in

31. IGRC, Hingoli

32. IGRC, Parbhani

  • Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
    OFFICE, PRABHANI, ADMINISTRATIVE BUILDING,
    JINTOOR ROAD, PRABHANI – 431401.
  • Phone No: 02452242500
  • E-mail: separbhani@mahadiscom.in

33. IGRC, Nanded

34. IGRC, Jalna

  • Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
    OFFICE, JALNA, CHANAKAYA COMPLEX NO- 2,
    KOCHERI ROAD, OLD JALNA, JALNA – 431203.
  • Phone No: 02482-235914
  • E-mail: sejalna@mahadiscom.in

35. IGRC, Aurangabad (Urban)

36. IGRC, Aurangabad (Rural)

37. IGRC, Jalgaon

  • Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
    BHAVAN, AJANTA ROAD, OLD INDUSTRIAL ESTATE, P.
    B. NO. 30, JALGAON – 425003.
  • Phone No: 0257-2210901
  • E-mail: sejalgaon@mahadiscom.in

38. IGRC, Nandurbar

39. IGRC, Dhule

  • Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
    OFFICE, DHULE P.B.BOX NO. 133, SAHYADRI BLDG,
    ANAND NAGAR, DEOPUR, DHULE – 424002.
  • Phone No: 02562-222741
  • E-mail: sedhule@mahadiscom.in

40. IGRC, Chandrapur

41. IGRC, Gadchiroli

  • Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE
    GADCHOROLI, SHRI YAVALB BLDG, RAMPUR CAMP
    AREA NEAR SHIVAJI MAHAVIDYALAYA, GADCHOROLI – 442601.
  • Phone No: 07132-233115
  • E-mail: segadchiroli@mahadiscom.in

42. IGRC, Buldhana

43. IGRC, Washim

44. IGRC, Akola

45. IGRC, Gondia

46. IGRC, Bhandara

You can visit your nearest circle or post your complaints to the concerned address of the IGRC office of MSEDCL.

Note – If your issues with the electricity services are not resolved or unsatisfied with the redressal or final decision of the MSEDCL for the complaints that you have registered to the customer care executive, online portal or IGRC. You can lodge a grievance to the CGRF of your zone concerned.

To know the details & procedure follow the given instructions step by step and get the redressal of your complaint.

Electricity Consumer Grievance Redressal Forum, MSEDCL

Electricity Consumer Grievance Redressal Forum takes the cases under the Electricity (regulation) Act, 2003 and the Electricity Consumer Act, 2004. Every customer of MSEDCL can lodge a grievance if their complaints are not resolved by the MSEDCL officials in the given time.

Follow the instructions, procedure and steps to resolve your complaint successfully without any concerns.

Grievance Redressal Fee & Time by CGRF, MSEDCL (Maharashtra):

Grievance Redressal Fee No Fee (Nil)
Redressal Time 2 Months
Acknowledgement Time 5 Days
Grievance Submission Time Within 60 Days

Instructions:

  • The application must be written in the given format of CGRF (From below, Download – Schedule A Form)
  • Must attach the prescribed documents and proof of the complaint
  • The grievance must be lodged within 60 days after the expiry of IGRC redressal time or getting the final decision of IGRC.
  • The case will not be accepted if the same case is pending in any court or tribunal or an order has already been passed.
  • Please provide genuine and valid proof to get faster redressal of your complaint

Required Documents:

  • Connection Number and Certificate
  • Copy of the complaint application that was submitted to IGRC of your regional office
  • Copy of complaint reference number and acknowledgement number
  • Application form as per the format of CGRF
  • Document proof of the electricity issue and monetary loss (If any)
  • Any other facts and supportive documents

Procedure

  1. Download CGRF application form format: Download
  2. Take the printout of the application form
  3. Carefully fill out the following information:
    1. Name of the Consumer
    2. Address of the Consumer – Write address, e-mail, and mobile number
    3. Particulars of Connection and Consumer Number – Write the type of connection and consumer number from your bill
    4. Name of the Distribution Licensee – MSEDCL
    5. Details of the grievance, facts that support the grievance – Write down the issue and complaint details that you face and not resolved by the concerned departments (Mention facts and proof)
    6. Nature of relief – Write down the type of relief that you expect from the CGRF form and also mention if you have any monetary loss.
    7. List of the enclosed documents – Mention all the listed documents with the page number
    8. Sign the declaration form and write the name in block letters
    9. Nomination – Mention the nominee if you want to represent a person on behalf of you other than an advocate. Provide your details and the representee’s details and sign the nominee form.
  4. Attach all the supportive documents with the application form of CGRF.
    Note – Take a copy of all the attached documents and application and keep it to yourself
  5. Submit the application form and documents to the concerned zonal office of CGRF of MSEDCL in Maharashtra or send it by post to the concerned office of your zone.
  6. Use the given official address of CGRF below to submit your grievance form.

Details of the Office Address, E-mail, and Phone No. of Regional IGRC Offices:

1. CGRF, Bhandup Zone

  • Address: Consumer Grievance Redressal Forum, MSEDCL,
    Bhandup Zone, Vidhyut, Ground floor, Near
    Asian Paint, L.B.S.Marg, Bhandup, Mumbai – 400078.
  • Phone: 022-25664314
  • E-mail: cgrfbhandupz@mahadiscom.in

2. CGRF, Kolhapur Zone

3. CGRF, Nashik Zone

4. CGRF, Konkan Zone

5. CGRF, Latur Zone

6. CGRF, Aurangabad Zone

  • Address: Consumer Grievance Redressal Forum,
    Aurangabad Zone, Vidhyut Bhawan,
    Dr. Babasaheb Ambedkar Marg, Aurangabad – 431001.
  • Phone: 0240-2336172
  • E-mail: cgrfaz11@gmail.com

7. CGRF, Amravati Zone

  • Address: Consumer Grievance Redressal Forum, Amravati Zone,
    Vidyut Bhawan, Shivaji Nagar,
    Camp Area, Amravati – 444603.
  • E-mail: eecgrfamtz@mahadiscom.in

8. CGRF, Pune Zone

9. CGRF, Nanded Zone

  • Address: Consumer Grievance Redressal Forum,
    Nanded Zone, “Vidyut Bhavan”, Annabhau Sathe Square,
    Nanded – 413602.
  • Phone: 02462-284004
  • E-mail: eecgrfnanded@gmail.com

10. CGRF, Nagpur Zone

11. CGRF, Kalyan Zone

12. CGRF, Gondia Zone

  • Address: Consumer Grievance Redressal Forum, Gondia Zone,
    33 kV sub-station, Suryatola, Gondia – 441601.
  • E-mail: cgrfgondia@mahadiscom.in

13. CGRF, Chandrapur Zone

14. CGRF, Baramati Zone

15. CGRF, Akola Zone

16. CGRF, Jalgaon Zone

These are the Official addresses and details of the CGRF, MSEDCL (Maharashtra). You can approach these official addresses with the application to get the redressal of the grievances.

If your grievance is not resolved by CGRF in the given time or not satisfied with the final decision of the CGRF. You can file a petition to Electricity Ombudsman, (MERC) Maharashtra. Follow the below instructions to file a successful petition.

File Petition to Electricity Ombudsman, (MERC) Maharashtra

The Electricity Ombudsman works according to the Electricity (regulation) Act, 2003, and is regulated by the Maharashtra Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman), Regulation 2006.

If your grievance is not resolved within 60 days or as specified by the concerned CGRF office or unsatisfied with the final decision of the CGRF. You can file a petition to the Electricity Ombudsman of MERC (Maharashtra).

If you are not satisfied with the final decision of the Electricity Ombudsman, you can approach the High Court of Maharashtra against MSEDCL.

Frequently Asked Questions about MSEDCL

Q. What are the customer care helpline numbers of MSEDCL?
A. Toll-Free customer care numbers of MSEDCL are 1912 / 19120, 18001023435, and 18002333435 where customers of MSEDCL can register complaints about the issue of electricity services.

Q. Where can I lodge a grievance if my issue is not resolved by MSEDCL?
A. Customers can lodge grievances to the Integrated Grievance Redressal Cell of your circle of MSEDCL. If not resolved at IGRC, you can approach the Electricity Consumer Grievance Redressal Forum (CGRF), MSEDCL. The procedure and details are provided in the above section.

Q. How can I track the status of the ongoing or scheduled power supply outage?
A. You can visit “Urja Mitra MSEDCL” to track the status of the ongoing or scheduled electricity power supply in your region. Select your circle to check the status of the power supply.

Q. How can I pay online the electricity bill of MSEDCL?
A. Customers of MSEDCL can pay the electricity bill of MSEDCL using these options:

  • Pay online bill on MSEDCL
  • Digital payment Apps – Paytm, Phone Pe, Googe Pay, and other payment apps
  • Any registered bank’s app or payment gateway – SBI, ICICI, HDFC, Axis, or Any other

If you are facing any issues with the payment of the bill, e-mail – helpdesk_pg@mahadiscom.in

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