Navi Mumbai Municipal Corporation (नवी मुंबई महानगरपालिका) is a local urban government body, formed on December 17, 1991. It is administered by the Maharashtra Regional and Town Planning Act of 1966 and the 74th Amendment Act of 1992 (Local Urban Government).
The municipal corporation has a total area of 162.5 sq. Km with 9 zones in Navi Mumbai. It ensures the accessibility of civic services including public utilities within the administrative region. Some services are public health & sanitation, utilities (water/ sewerages/ streetlights), and urban planning.
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The Zones of the NMMC in Navi Mumbai:
- Belapur (A)
- Nerul (B)
- Vashi (C)
- Turbhe (D)
- Koparkhairane (E)
- Ghansoli (F)
- Airoli (G)
- Digha (H)
- Dahisar (I)
- Sanpada
- M.I.D.C.
Want to complain about civic services to Navi Mumbai Municipal Corporation? You can register your complaints through the NMMC toll-free number for the citizens, email, or write an application to the concerned Designated Officer of the department. Also, file a complaint online to the Municipal Corporation through the grievance portal.
Not resolved within the resolution period or dissatisfied with responses? Escalate the disputed matter to First Appellate Officer, NMMC. Still not resolved? Escalate the grievance to Second Appellate Officer (Additional/Chief Municipal Commissioner).
Note – If your submitted grievance is not resolved as per your satisfaction by the respective officials of the Navi Mumbai Mahanagar Palika then lodge a complaint against the NMMC to Appellate Authority of Department of Local Urban Bodies, Government of Maharashtra.
How to File a Complaint to Navi Mumbai Municipal Corporation?
According to the Citizen Charter issued by the Navi Mumbai Municipal Corporation and Maharashtra Right to Public Services Act, 2015 (RTPS), the grievance redressal mechanism has 3 levels. If the complaints are not resolved initially, escalate to the next authorized officer.
Grievance Registration Fee & Redressal Time Limit:
| Registration Fee | No Charges (₹0) |
| Resolution Period | Immediately or up to 30 days (depending on the category of the issue) |
| Escalation Time | Within 15 days after the final resolution |
3 levels of lodging complaints:
- Level 1: Register your complaint to Designated Officer through:
- Citizen helpline number
- Online complaint registration
- Write a grievance letter
- Level 2: Escalate the grievance to the First Appellate Officer, NMMC
- Level 3: Lodge a complaint to Second Appellate Officer, NMMC
- Additional Municipal Commissioner
- Chief Municipal Commissioner
Chief Vigilance Officer (CVO): You can report corrupt or unethical practices including bribery, threatening, or harassment by the officials/employees of the municipal corporation to the appointed Chief Vigilance Officer, NMMC.
Note – Still not resolved or dissatisfied with the final order of the Commissioner of Navi Mumbai Municipal Corporation? You can file a complaint to the Appellate Authority (Aaple Sarkar) of the Department of Local Urban Bodies, Government of Maharashtra.
Citizen Helpline Number
Dial the citizen helpline number of the NMMC to register your complaints about civic services. If you need help in an emergency situation, call the Disaster Operation Centre of Disaster Management Cell, NMMC in Navi Mumbai.
Must provide:
- Name and contact details
- The nature of the complaint or emergency
- Location of the incident (Ward/Zone)
- Description of the issue or help needed from the cell
Register your civic complaint to Navi Mumbai Municipal Corporation:
| NMMC complaint number | +912227567070, +912227567071 |
| Garbage complaint number | +919769894944 |
| Disaster Management Cell Helpline | 1800222309, 1800222310 |
| Email (Web help) | info@nmmconline.com |
Not resolved or dissatisfied with final redressal? Escalate the complaint to the Designated Officer (Head of the Department) of the municipal corporation with the reference/acknowledgement details.
Before this, you should lodge a civic complaint online through the citizen grievance registration platform.
File a Complaint Online
Citizens can use the transparent and fast complaint registration mechanism of the NMMC. You can file your civic and other complaints online directly to the respective departments of the municipal corporation. You just need to fill out the online grievance form, submit it, and note down the reference/complaint number to track the status.
Required details:
- Name and contact detail of complainant (register citizen)
- Grievance type and concerned department
- Description of the issue with facts
- Location including ward and sector
- Attach supporting documents with proof
Details to lodge a complaint online to Navi Mumbai Municipal Corporation:
| NMMC Grievance (Online) | File your complaint |
| Track complaint status | Track now |
| Emergency contact numbers | Click Here |
| @NMMConline |
Note – If not resolved within the given resolution period or if dissatisfied with the response then reopen the submitted complaint within 15 days and escalate the case to the First Appellate Officer (Deputy Commissioner) of the respective department of Navi Mumbai Mahanagar Palika.
Civic E-Services
Apply online for various civic services of the municipal corporation like new water connection, trade licenses, certificates, etc. Also, pay your bills, taxes, and other fees of the NMMC through e-services.
Apply through e-services:
| NMMC E-Services | Apply online |
|---|---|
| New water supply connection | Apply Now |
| Building permission approval | Apply Now |
| Apply/renew licenses | Click Here |
| Register for birth certificate | Apply Now |
| Other civic e-services | Click Here |
Have any issues while accessing e-services? You may email info@nmmconline.com or lodge a complaint online to the respective Web Information Department of Navi Mumbai Mahanagar Palika.
Public Grievance Cell, NMMC
If your submitted complaints are not resolved as per your satisfaction within the given resolution period (as per the rules of the citizen charter) then escalate the disputed matter to the First Appellate Officer of the respective Department.
Further, you may approach the Deputy Municipal Commissioner of the Public Grievance Cell of the Navi Mumbai Municipal Corporation.
To lodge your grievance, re-open the online registered complaint by logging in within 15 days and send it with the following details:
- Name, address, and contact details
- Reference/acknowledgement number (if submitted offline)
- Reason for dissatisfaction (if resolved)
- Expected relief from the Mahanagar Palika
- Description of the disputed case with facts
- Attach supporting documents, images, etc.
You may send a written complaint to the respective department or resubmit your grievance online from the above link. Don’t forget to note down the reference/complaint number or take the acknowledgment receipt in the case of offline submission.
The official detail of the Public Grievance Cell of Navi Mumbai Mahanagar Palika:
| Designation | Public Grievance Cell, NMMC |
| Online Grievance | Click to re-open |
| Phone Number | +912227567070, +912227567071 |
| commissioner@nmmc.gov.in | |
| Address | Public Grievance Cell, Head Office, Navi Mumbai Municipal Corporation, Plot No. 1, 2, Sector – 15A, Govardhani Chowk, Belapur, Navi Mumbai. |
Tips – If not resolved or ignored your grievance, you may email the concerned zonal DMC (Deputy Municipal Commissioner). Further, escalate the case to the Additional/Chief Municipal Commissioner.
Deputy Municipal Commissioner, NMMC
Contact details (email & phone number) of the Deputy Municipal Commissioners (DMC), NMMC:
1. DMC of Zone – 1, NMMC:
| Designation | Deputy Municipal Commissioner, Zone – 1 |
| Phone No. | +912227567368 |
| dmc_zone1@nmmc.gov.in |
2. DMC of Zone – 2, NMMC:
| Designation | Deputy Municipal Commissioner, Zone – 2 |
| Phone No. | +912227551267 |
| dmc_zone2@nmmc.gov.in |
3. DMC (Admin), NMMC:
| Designation | Deputy Municipal Commissioner, Administration (NMMC) |
| Phone No. | +912227567182 |
| dmc_admin@nmmc.gov.in |
4. DMC (Encroachment), NMMC:
| Designation | Deputy Municipal Commissioner, Encroachment (NMMC) |
| Phone No. | +912227567054 |
| dmc_admin@nmmc.gov.in |
5. DMC (Solid Waste Management), NMMC:
| Designation | Deputy Municipal Commissioner, Solid Waste Mgmt. (NMMC) |
| Phone No. | +912227567251 |
| dmc_swm@nmmc.gov.in |
6. Others:
| DMC of the concerned department | |
|---|---|
| Education | dmc_education@nmmc.gov.in |
| Election | dmc_election@nmmc.gov.in |
| Garden/trees | dmc_garden@nmmc.gov.in |
| License | dmc_license@nmmc.gov.in |
| Revenue | dmc_revenue@nmmc.gov.in |
| Vehicle | dmc_vehicle@nmmc.gov.in |
Need more information? Visit the NMMC officials page to contact the designated officers of the respective departments and raise your concerns.
Note – Still not resolved or dissatisfied with the resolution? Escalate the complaint to the Second Appellate Officer (Chief Municipal Commissioner) of the Navi Mumbai Mahanagar Palika.
Chief Municipal Commissioner, NMMC
Write a grievance letter or email your disputed matter to the Additional/Chief Municipal Commissioner, NMMC and get redressal of the problem. Official details of the Second Appellate Officers:
1. Chief Municipal Commissioner, NMMC:
| Designation | Chief Municipal Commissioner, NMMC |
| Phone No. | +912227567171 |
| commissioner@nmmc.gov.in | |
| Address | Municipal Commissioner Office, Navi Mumbai Mahanagar Palika, Plot No. 1, 2, Sector – 15A, Govardhani Chowk, Belapur, Navi Mumbai. |
2. Additional Municipal Commissioner – I (City):
| Designation | Additional Municipal Commissioner – I, NMMC |
| Phone No. | +912227567042 |
| addlcommcity@nmmc.gov.in |
3. Additional Municipal Commissioner – II (Services):
| Designation | Additional Municipal Commissioner – II, NMMC |
| Phone No. | +912227567191 |
| addlcommservices@nmmc.gov.in |
Yet not resolved or dissatisfied with the final order of the Second Appellate Officer? You may file a complaint to the Appellate Authority (Aaple Sarkar) of the Department of Local Urban Bodies, Government of Maharashtra.
Department of Local Urban Bodies, Maharashtra
According to the Right to Public Services Act, 2015 (RTPS) of the government of Maharashtra, if:
- The public service is not available within the given timeframe
- Complaints are not resolved by the appointed Second Appellate Officer, Navi Mumbai Municipal Corporation
Then, lodge a grievance to the appointed Appellate Officer of the Public Grievance Cell of the Department of Local Urban Bodies, Govt. of Maharashtra.
You can use the grievance registration platform of Aaple Sarkar, Maharashtra to escalate the disputed case to the concerned Ministry/Mantralya. Visit the link below:
Click: File a complaint to the Department of Urban Local Bodies, Maharashtra (Aaple Sarkar)
Want to file an RTI? If you need information regarding your case from the respective departments, file an RTI to Govt. of Maharashtra to seek information.
Note – Still not satisfied with the final redressal? You may consult with your legal expert for available legal remedies. Further, you may take legal action by approaching judicial or respective statutory bodies.
Resolve these issues
The category of complaints related to civic services and administration of the Navi Mumbai Mahanagar Palika that can be resolved by the respective departments are listed below. File your complaints and get faster redressal from the designated officials of NMMC.
Departments
1. Education department:
- Bad quality of material given to students
- Complaints related to school staff, pensions (staffs), or non-availability of teachers/staff
- Grievances related to private schools, fee structure, and quality of education
- Matters of school admission, leaving school, or other school-related services
- Furniture found broken, building maintenance, or sanitation (toilets/cleanliness)
2. Special Education and Training Center (ETC):
- Intervention facilities for Persons with Disability
- Various welfare schemes for Children with Disabilities and Persons with Disabilities
- Other matters related to special education and skill training management and staff
3. Local Body Tax & Cess Department:
- Wrong assessment of local body tax
- Matters of unregistered dealer
- Disputed related to payment of taxes, late fees/charges, etc.
4. Department of Licenses:
- Unauthorized storage of explosives in premises of shops/factories
- Report the stock of materials without permission
- Nuisance due to trade (restaurants, parlours, or salons)
- Report the activity of trade without a license by restaurants, parlours, or salons
5. Social Welfare Development:
- Non-reception of scholarships, pensions, and grants from the department
- Financial assistance is not received under the scheme
- Senior citizen centre for social welfare
6. Fire Department:
- In the building, the firefighting system of the building is not working
- Report encroachment of fire refuge spaces of the building
- Matters of Fire NOC
7. Transport (NMMT):
- Complaints about the NMMT purchase department (technical and non-technical)
- Concerns regarding bad parking, rash driving, or misbehaviour by the staff of NMMT buses
- Report the unethical or rude behaviour of NMMT administration including matters of bribery, harassment, etc.
- Disputes related to the accounting department, NMMT
- Complaints regarding buses in bad condition, bus breakdown, leakage in AC Buses, etc.
- Report if Volvo bs AC not working in proper condition, buses are running without destination board & number, or regarding the bus uncleanliness
- Report if the bus is not stopped on official stops, not operated on the scheduled route or bad habits of the bus driver
- Matters of bus operations like poor frequency, bus fare, pass, or delayed buses (Asudgaon/Ghansoli Depot)
8. Strom Water Drain & Sewerage:
- Complain about the choked drainage lines, damaged drains,
- Report the sewerage line chokes and blockages, overflowing newer lines or manholes, or odour from sewer line
- Issues related to closing open manholes, or problems regarding the sewerage treatment plan (STP)
- Raising of manholes except in monsoon, repair/replacement of pipe/main sewers, or stoppage leakage of sewerage water in nalla.
9. Sports Department:
- Grievances related to the sports competition, Mayor Trophy, and administration of the Sports & Culture Department
- Report the non-availability of sports equipment, lack of cleanliness, or management of sports playgrounds of the municipal corporation
10. Town Planning:
- Matters related to commencement, occupancy, or zonal certificate from the Town Planning department
- Required permission for mobile tower installation
11. Department of Health:
- Report the straying/roaming of animals other than dogs
- Issues related to stray dog sterilisation
- Illegal meat shop issues, unhygienic conditions, and illegal slaughterhouses
- Matters related to unlicensed pet dogs and cruelty to animals
- Report nuisance due to stables, mosquito nuisance, and suspected malaria/dengue cases
- Concerns of irregular anti-larval activity
- Report the stagnated water bodies and waterborne diseases
- Matters of smoking in public places (hotels, hospitals, educational institutions, or religious places)
- Complaints related to careless treatment at the facility, non-availability of medicines, and biomedical waste disposal
- Report the issues related to hospitals like patient diet & canteen services in hospitals, patient & hospital linen & laundry services, general cleanliness in NMMC hospitals, etc.
- Concerned about Sonography services, negligence of service by medical & paramedical staff, misbehaviour of NMMC hospital staff/doctors, and issues with qualified nursing staff
- Report the running of unregistered hospitals, MTP centres, and sonography centres
- Report the disclosure of the sex of the baby to the patient/relatives by any means or any way
- Suspicion about the degree of general medical practitioners (bogus doctors) in the NMMC area
12. Property Tax:
- Incorrect details in the tax receipt or no receipt was given after payment
- Disputes related to bills and payments including online transactions and illegal transfer of property
- Tax assessment disputes like pending/ delayed/ wrong assessment,
13. Encroachment:
- Report the encroachment on municipal land, road, footpath, gutter, or inside society
- Unauthorized hawkers/stalls on the footpath, or banners/ advertisement/ boards on the road/footpath
- Report illegal construction on private property or illegal debris dumping on open plot roads or footpaths
14. Department of Estate:
- Issues pertaining to rent or non-maintenance of premises of municipal property or building
15. Garden:
- Report illegal cutting of trees, trimming of branches, uncleaned branches in the garden, or fallen trees
- Issues related to maintenance of the garden, plants, and flowers in municipal parks.
16. Solid Waste Management:
- Report the garbage bin overflow, collection points not appointed properly, or garbage vehicles not reported on time
- Road sweeping not done properly or segregated garbage not lifted from housing society, municipal & private market
- Report the burning of garbage or littering in an open plot
17. Road and Public Works:
- Issues related to potholes on roads, unauthorized digging, or waterlogging
- Report the disappearing lane painting, required repair/resurfacing of roads/footpaths, or requirement of speed breakers/rectification
- Report the issues related to roads like parking lines, signage boards, zebra crossings, etc.
- Issues of damaged footpaths, unauthorized parking on footpaths, etc.
18. Public Toilet:
- Issues related to open defecation in public areas, no attendant available in public toilets, or toilets are not cleaned
19. Streetlights:
- Matters related to streetlights like insufficient lights, providing new lights, or setting up electric poles
- Request for removing damaged poles obstructing roads, starting streetlights during the night, or repair of lights
- Report the closing/removal of the open terminal box is open or the lightening schedule not followed
- Report the electric shock in the street light pole/ mini pillar/ electric cable
20. Water:
- Complaints about the supply of water like low pressure, pipeline leakage, or dispute in the water bill
- Report the bust of the main water line, issues with the storage of the water supply, or unauthorized tapping of the water connection
- Matters of unauthorized use of water change of user, removal of the water meter, or use of booster pump
- Report the valve leakage, water by tanker, overflow of overhead tankers, water supply during non-supply hours, etc.
Frequently Asked Questions
Q. What is the citizen helpline number of the Navi Mumbai Mahanagar Palika?
A. Citizens can dial the NMMC helpline number +912227567070, +912227567071 of the head office of the Mahanagar Palika. If you need help in an emergency, call the toll-free number 1800222309, 1800222310 issued by the Disaster Management Cell.
Q. What can I do if my complaints are not resolved by the Designated Officers of NMMC?
A. First, you can escalate the complaint to First Appellate Officer (Deputy Municipal Commissioner) by re-opening the previously submitted complaint within 15 days of the final response. Further, escalate the disputed matter to Second Appellate Officer (Additional/Chief Municipal Commissioner), NMMC.
Q. Where can I approach if my grievance is not resolved or dissatisfied with the final resolution of the Municipal Corporation?
A. If you are dissatisfied with the final redressal or not resolved within the given timeframe by the Second Appellate Officer of the Navi Mumbai Municipal Corporation then you can approach the Public Grievance Cell of the Department of Local Urban Bodies, Govt. of Maharashtra (Aaple Sarkar).
