TN CM Helpline IIPGCMS – How to Register a Complaint about State Government Offices, Departments, or Ministries to Tamil Nadu Government?

Integrated and Inclusive Public Grievance CM Helpline Management System (IIPGCMS), also known as CM Helpline, is an integrated public grievance redressal system (IPGRS), launched by the state government of Tamil Nadu. Citizens of the state can register their grievances related to government schemes or public services, government offices/departments, or civic issues such as burning public property/waste, broken streetlights, open manholes, water logging, etc.

You can also complain about state government departments such as Tamil Nadu Police, local urban/Panchayati Raj (rural) bodies, or other public institutions including municipal corporations, municipalities, or Public Distribution Services (PDS).

District Offices that are under the CM Helpline – IIPGCMS:

• Ariyalur
• Chengalpattu
• Chennai
• Coimbatore
• Cuddalore
• Dharmapuri
• Dindigul
• Erode
• Kallakurichi
• Kancheepuram
• Karur
• Krishnagiri
• Madurai
• Mayiladuthurai
• Nagapattinam
• Kanniyakumari
• Namakkal
• Perambalur
• Pudukottai
• Ramanathapuram
• Ranipet
• Salem
• Sivagangai
• Tenkasi
• Thanjavur
• Theni
• Thiruvallur
• Thiruvarur
• Thoothukudi
• Tiruchirappalli
• Thirunelveli
• Tirupathur
• Tiruppur
• Tiruvannamalai
• The Nilgiris
• Vellore
• Viluppuram
• Virudhunagar

Want to register a complaint about the government department/ministry or public services? Citizens can register, track, and re-open the grievances through the integrated toll-free CM Helpline Number, email, SMS, or by post, Also, file a complaint online through the IIPGCMS – TN CM Helpline portal, mobile app, or visit the nearest grievance center.

How to File a Complaint to CM Helpline (IIPGCMS), Govt. of Tamil Nadu)?

Every resident of Tamil Nadu has the right to access public services through a fair and transparent process from the government offices or respective departments. If citizens have complaints related to public services including government schemes, officials, or departments then lodge a grievance to appointed Nodal Officers through the CM Helpline – IIPGCMS portal of the government of Tamil Nadu.

If not resolved to your expectation, appeal to the higher Appellate Authority of the Department by re-opening the complaint.

Some of the Major Departments are:

• Home Affairs
• Finance
• Rural Development and Panchayat Raj
• Health and Family Welfare
• Water Resources
• Housing and Urban Development
• Municipal Administration and Water Supply
• Public Department
• Co-operation Food and Consumer Protection
• Public Works
• Other departments

3 Levels of Grievance Escalation (Tamil Nadu CM Helpline):

• Level 1: Designated Officer of the respective Government Office/Department
• Level 2: Appeal to First Appellate Officer
  • Public Grievance Officer
• Level 3: Appeal to Second Appellate Officer
  • Head of the Department
  • Chief Minister Office (CMO), Tamil Nadu

Still, not resolved? If your complaint is not resolved to your expectation, you may approach the Chief Minister’s Office (CMO) or the relevant regulatory and statutory authorities within the state.

Note: If disputes are not resolved despite final appeals or interactions with appellate officers of the department in Tamil Nadu, individuals may opt for legal action within regulatory bodies or judicial courts. Before taking legal action, it is advisable to seek guidance from a legal expert to ensure a well-informed and right approach.

TN CM Helpline Number

Call the CM Helpline Number (IIPGCMS), Govt. of Tamil Nadu:

Note: Have complaints about services or officials of the central government? Register a complaint through the CPGRAMS (Centralized Public Grievance Redress and Monitoring System).

For faster resolution, visit the concerned government office to report the registered complaint and ask for faster redressal formally.

File an Online Complaint

Required details to register a complaint online through TN CM Helpline – IIPGCMS:

• Petitioner/Complainant information (for Individuals) with address (include district/taluka)
• Government Department
  • Sub-department or Local Body
• Nature/Subject of Grievance
• Location of the complaint with details of district, taluka, revenue division, village (if applicable)
• Responsible Officer (If known)
• Description of the grievance with facts.
• Attach the copy of supporting document files(for online, maximum 20 MB)

After you’ve submitted your complaint, make sure to keep a note of the Grievance or reference ID. This will help you check the status of your complaint later on. You can also use it to re-open the case and approach higher authorities.

Details to lodge a citizen complaint online through CM Helpline IIPGCMS, Tamil Nadu:

For the technical issues related to login, report by emailing at cmhelplinelogin@gmail.com.

Please note: If you need more information from government offices or departments, may file an online Right to Information (RTI) request with the respective departments or ministries of the Government of Tamil Nadu.

Procedure

Follow the steps of the procedure to lodge a public grievance online through the TN CM Helpline IIPGCMS portal:

Step 1: Visit the link above.

Step 2: Login/Registration:

• Click the “File a Grievance” button.
• Select “New User? Sign Up”
• Enter your name and mobile number, then verify with OTP.
• If not already registered, enter your email address or mobile number.
• Verify the mobile number with OTP and fill out the registration form.

Step 3: Grievance Registration:

• After successful login, fill out the form
• Petitioner details
• Grievance details
• Communication address
• Attach supporting documents (If any)

Step 4: Click the “Submit” button to register your grievance.

Step 5: Don’t forget to note down the reference number to track the grievance.

Track the status, and check the previously lodged complaints with the CM Helpline by selecting “Track Grievance”.

Departments

The list of departments of the Government of Tamil Nadu that are associated with CM Helpline – IIPGCMS:

• Welfare: Adi Dravidar and Tribal Welfare Department (ADW), BC MBC and Minorities Welfare Department (BCMBC), Social Welfare and Women Empowerment Department (SWNM)
• Health and Education: Agriculture and Farmers welfares Department (AGRI), Animal Husbandry and Dairying and Fisheries and Fishermen Welfare Department (AHFISH), Co-operation Food and Consumer Protection Department (FOODCO), Health and Family Welfare Department (HEALTH), School Education Department (SCHOOL), Welfare of Differently Abled Persons (DIFFABLE)
• Energy and Environment: Energy Department (ENERGY), Environment Climate Change and Forests Department (ENVFOR)
• Infrastructure: Highways and Minor Ports Department (HWY), Housing and Urban Development Department (HUD), Information Technology Department (IT), Municipal Administration and Water Supply Department (MAWS), Public Works Department (PWD), Rural Development and Panchayat Raj Department (RDPR), Transport Department (TRANS), Water Resources Department (WRD)
• Finance: Finance Department (FIN), Commercial Taxes and Registration Department (CTREG)
• Administration: Human Resources Management Department (PAR), Home Prohibition and Excise Department (HOMEEXC), Law Department (LAW), Legislative Assembly Department (LEGIS), Micro Small and Medium Enterprises Department (MSME), Public Department (PUBLIC), Planning Development Department (PLGDEV)
• Industry: Industries Department (IND), Handlooms Handicrafts Textiles and Khadi Department (HHTK), Micro Small and Medium Enterprises Department (MSME)
• Commerce and Skill Development: Labour Welfare and Skill Development Department (LBREMP), Tourism Culture and Religious Endowments Department (TOURCUL), Youth Welfare and Sports Development Department (YOUTHSP)
• Others: Public Elections Department (ELECTION), Tamil Dev. and Information Department (TAMINF).

Reference

• Integrated and Inclusive Public Grievance CM Helpline Management System (CM Helpline)  (tnega.org)
• Tamil Nadu CM Helpline FAQs (tnega.org)