Kia Customer Care - File an Online Complaint to Kia Indian Pvt Ltd

Kia India Pvt Limited (source: kia.com)

Kia India Private Limited, a subsidiary of Kia Corporation, South Korea, is an automobile car manufacturing company. Started in 2019, it is headquartered in Anantapur District, Andhra Pradesh, but the head office is Gurugram, Haryana.

Kia India offers a wide range of cars across various segments, including:

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

SUVs: Kia Seltos, Sonet, Carens, Carnival, and Kia Sportage
Electric: Kia EV6
Sedans: Kia K5

Headquarters office of Kia in India (Anantapur), Photo: kia.com

Other services and products of Kia are online booking, dealership, warranty, Kia Digi Connect, roadside assistance, maintenance packages, insurance, Kia Care, and accessories (spare parts).

Have complaints about the car products and services of Kia? Register a complaint related to passenger cars, vehicles (PBV), Kia Motor insurance claims, or Kia Care packages. You may reach out to Kia customer support through the toll-free customer care number, email or mobile app. Additionally, file a complaint online or contact your local Kia dealer agency.

Not resolved? If your concern is not resolved, escalate the matter to the Head of Customer Service or Nodal Officer at Kia India. Further, you may approach the relevant regulatory authority of the government (if necessary).

How to File a Complaint to Kia?

As part of Kia Motor’s customer service policy, the complaint resolution process is structured into two tiers. Start by addressing your concerns with Kia’s customer care or the regional offices. If not resolved, escalate the matter to authorized officials.

Complaint Registration Fee & Redressal Time Limit:

Registration Fee	No Charges (₹0)
Resolution Period	Within 21 days (Depending on the issue, read the terms & conditions of Kia India)
Refund Period	As per the refund policy for booking cancellation
Warranty	3 years (read the policy)

Levels of lodging complaints:

Level 1: Customer Care, Kia
- Toll-free helpline number
- Email
- Online complaint webform
- Contact dealer/regional office
- Kia Connect App
Level 2: Head Office, Kia India Pvt Limited

Not resolved to your satisfaction? If, despite following the prescribed complaint resolution process, your concerns are not resolved to your satisfaction by Kia, approach relevant regulatory authorities. For violations of consumer rights, file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the State or District Consumer Commission based on the compensation.

Level 1: Customer Care, Kia India

The customer care service of Kia is divided into two key categories:

Passenger Vehicles (Personal): For concerns related to passenger vehicles such as warranty or service (AMC), initiate contact with your dealer or file an online complaint to Kia Motor.
Dealers, PBV (Police Vehicle), or Institutional Deals: For the disputes related to institutional, government, or corporate deals, dealerships, or PBV (Police Vehicles)

While registration of the complaint, provide the following details:

Model of the vehicle
Complainant’s name
Vehicle details such as VIN (Chassis Number) or Registration Number
Nature of the complaint
Detailed description of the issue with relevant facts
Any supporting documents

Request a ticket or reference number for tracking the status of your lodged complaint.

For disputes concerning vehicle insurance and claim settlements, it is advisable to contact the respective insurance company or Kia Motor (for Care Packages).

Kia Customer Care Number

Toll-Free customer helpline number for complaints related to Cars, SUVs, and Electric Vehicles of Kia Motor:

Kia Motor Vehicle	Toll-free Customer Care Number
Kia complaint number	18001085000
Kia EV Helpline Number	18001085005
Email	kiacare@kiaindia.net, kiaconnect@kiaindia.net
For corporate/bulk order	institutionalsales@kiaindia.net
Contact local dealers of Kia	Click Here

24×7 On-Road Assistance: In the case of a mechanical/electrical breakdown or a traffic accident with the Kia car (if have a warranty or plan), dial the helpline number 18001085000 to reach out to Kia Motor.

File a Complaint Online

Resolve Kia’s concerns on warranty, service, and parts by filing a complaint online. Also, redress the disputes related to AMC, EVs, and other care plans.

Register a complaint online to Kia:

Lodge online complaint to Kia	File your complaint
Email	kiacare@kiaindia.net
24×7 on-road assistance	Click to view
Kia Institutional Deal Support	institutionalsales@kiaindia.net
Email (dealer support)	kindd@kiaindia.net
Dealer Application Form	Click to Apply (kia.com)

For sales enquiries or other vehicle disputes, you may contact the Kia sales team.

Level 2: Head Office, Kia India Pvt Limited

If issues persist with the warranty, services, or vehicle quality of Kia India Pvt Ltd that are not resolved at level 1 by customer service, escalate to the Nodal Officer at the Head Office. Provide necessary details for resolution.

Include:

Reference/ticket number
Complaint category (Warranty, AMC, Sales, etc.)
Nature of the complaint
Expected relief from Kia
Description with supporting documents

Contact the Customer Service Head/Nodal Officer or the relevant department for complaint resolution at Kia India Pvt Limited.

Head/Corporate Office, Kia India:

Designation	Head of Service at Head Office, Kia Motor India
Phone Number	18001085000 (toll-free)
Email	kiacare@kiaindia.net, kiaconnect@kiaindia.net
Address	Nodal Officer – Head Office, Kia India Private Limited, 16th Floor, Two Horizon Center, Golf Course Road, DLF Phase-V, Sector 43, Gurugram – 122002 Haryana.

If Kia’s final resolution is unsatisfactory, consider approaching the regulatory authority or consumer court, particularly for consumer rights violations.

Regulatory Authority

If dissatisfied with Kia India’s Head Office resolution, approach government regulatory authorities for dispute resolution:

Insurance disputes: File a complaint with the Insurance Ombudsman, IRDAI.
EMI and loan concerns: Submit grievances to the Banking Ombudsman, RBI.
Consumer disputes: Lodge complaints with the National Consumer Helpline (NACH), Department of Consumer Affairs.

Consumer Commission

If you believe Kia violated your consumer rights, seek compensation by filing a consumer complaint through E-DAAKHIL. Depending on the amount, escalate the case to NCDRC or State/District Consumer Commission. To file an online appeal, click the link below:

Click: File an appeal to the Consumer Commission (NCDRC) by E-DAAKHIL

This applies to disputes related to warranty, service/product quality, or concerns with Kia India Pvt Ltd.’s cars, spare parts, or other vehicles.

Take Legal Action

If unsatisfied with regulatory authorities or consumer commissions’ final resolution on Kia India issues, consider legal action. To file a case online, click the link below:

Click: File a case online by e-filing to District/High Courts.

Important Note: Seek professional advice before legal action to understand laws and regulations, rights, and options. Legal professionals can guide you through complexities and assess your case’s viability.

Frequently Asked Questions

Q. How can I contact Kia customer care support to register a complaint?

A. You can reach Kia customer support through the complaint number 18001085000 or the Kia EV helpline number 18001085005. For email support, use kiacare@kiaindia.net.

Q. What should I do in case of a breakdown or accident with my Kia car?

A. In the case of a mechanical/electrical breakdown or a traffic accident with your Kia car (if under warranty or plan), dial the 24×7 On-Road Assistance helpline at 18001085000.

Q. How do I escalate an unresolved concern with Kia customer service?

A. If your concern is not resolved, escalate the matter to the Head of Customer Service or Nodal Officer at Kia India. Additionally, you may approach relevant regulatory authorities if needed.

Q. What regulatory authorities can I approach for unresolved issues with Kia?

A. In case your concerns are not resolved to your satisfaction, you can file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the State/District Consumer Commission based on the compensation involved.

Q. What can I do if my complaints are not resolved?

A. If your concerns remain unresolved after following the complaint resolution process, you can approach relevant regulatory authorities or file a case online. Ensure you seek professional advice before taking legal action.

Reference

User Reviews (12)

Michael Jones

Oct 1, 2024

Customer Service

Overall (2 out of 5)

Customer Service (1 out of 5)

Quality of service or product (1 out of 5)

Affordability (4 out of 5)

Yesterday, I cosigned on a car for my sister - who's had a hard life, and I wanted to brighten her birthday; by letting her pick out a car and I cosign for her (her credit is not adequate). We drove to the Layton, Utah Kia dealership, and eventually met our salesman "Mark". Mark was nice. Really, the only issue I had with Mark, was him saying he would do his best to get the best deal possible. (because I had asked him will it take an act of congress to get a lower sale price on the car). This turned out to not be so, as he wasn't the one doing the battle - it was the buyers against a different man - who has really arrogant and narcissistic personality. (I have no idea what his name is, but his office was the far East room, where the salesmen gathered to exchange information). Had I not been there for the benefit of my sister, I would have left the dealership shortly after this "person" arrived!! He was a larger man, and I think he wanted to believe his demeanor and physical appearance is an intimidating factor in an attempt to achieve his goal. That goal is to not look after the "customer" but to get as much money out of the buyer., I mean, I get it - it's a business. But I saw nothing but "it's about ME" (not the customer). Definitely not after the customers best interest. I have excellent credit, and I have done well with my monies. I live in a million-dollar home, and I paid cash for my 83K dollar GMC truck! Like I said, I helped my sis out by cosigning and coming up with a substantial down payment - to help her out further, with lowering her monthly payment. While I was in the waiting area, I looked at the 4K or K4 (not sure the correct way). I initially, thought to myself - I could see myself coming back and buying that car!! After my encounter with the "I want to be a mobster", there is no way I will do ANY business at that DEALERSHIP! ITS VERY CLEAR - ITS NOT ABOUT THE CUSTOMERS!!! I do plan to look further into the car I saw, and test drive it, but IT WILL NOT be at Layton Kia!! DAMN!!! I am so mad over the treatment from this man!!!

RAJINDER KAPOOR

ROAD SIDE ASSISTANT IS BULLSHIT

Overall (1 out of 5)

Affordability (1 out of 5)

My car on 23rd sep 2024, at about 12:15 PM my car was getting start and called customer care for roadside assistant i was told that there will be someone in next 45-50 mins.But there was no one to assist.My car No: HP14 0170. I kept waiting for 3 hours in sun. VERY-VERY BAD EXPERIENCE-WHAT IS THE USE OF TAKING PACKAGE WHICH IS VALID TILL 2025

Ramesh

Sep 14, 2024

Wrost car kia carens

Wrost car Kia carens Kia carens don't buy this car waste of money. I purchase this car in April. From day first this car getting off while running on road many times. I avoid hitting with other vechile from back many times. I have given this car on workshop many times. Every time returning the car they told me just check now your car is ok. But the problem is not solved. As this time 4th time I have given this car around 10 days before and the kia ask me to open head of this car. As the problem known by workshop 4th time, last three time they don't check my car. Now car is 4 month old, how can I give permission to open the engine. By this I think this car is manufacturing default. So now this I decided not to take this car back as this car is not ok. I have given many time complain to kia but no resolution comes even not getting any phone call from them. If problem is small why they ask or need permission from me to open the head my car is in warrant for 5 years. Now my car is standing in workshop from 10 days before with no resolution. So request you not to buy this car. Wrost car kia carens Please request you to give suggestion s

AJAY DEO

Unsatsfactory perfoance of KIA seltos and service

Right rom the beginning I has an issue with Clutch system and had been raising issues on this to KIA Automotive. Some repairs were done after raising this to all levels and it worked for 4-5 months and again back to same problem. Clutch juddering has been reported right from the beginning and vehicle accelerates even if acceleration pedal is untouched. I am convinced that a defective vehicle was delivered followed by a poor service response. Hope this reaches to some level . See my level of confidence on KIA and its support that I bought enhanced service package. Now realized my mistake. TS07HV9811-Vehicle number

Poor experiences with product and services

Dear Team Kia I am writing to express my deep dissatisfaction with the experience I have had with both your product and services. I trust that you can review the records associated with my purchase. I bought a Kia Sonet from Dhingra Motors, Sector 14, in March. Unfortunately, within 2-3 months, I encountered two significant issues: the right-side headlight stopped functioning, and there is an irritating noise while driving the vehicle. These issues were reported to the Dhingra service center on August 2nd, and my car was picked up for repairs. However, both problems persist. The headlight was supposed to be replaced within a week, yet as of August 12th, this has not been done. Additionally, I have found the service team’s response time to be severely lacking, requiring multiple follow-up calls and messages before I receive any acknowledgment or action. From MD- Dhingra Motors , GM- Dhingra Service and other stakeholders all are highly unresponsive on calls, messages. This experience has been extremely frustrating, and I am disappointed with the level of service provided.

SANJEEV AGARWAL

COMPLAINT AGAINST SERVICE DONE BY WEST COAST MOTORS PVT LTD SOLA AHMEDABAD GUJARAT

VERY VERY POOR AND WORST SERVICE DONE BY KIA DEALER OF SOLA BRANCH FRONT AND REAR MATTINGS AND FLOORING BEHIND DIKI ALL WERE RUSTY IRREGULAR & IRRESPONSIBLE STAFF CAR CLEANING FROM OUT SIDE ALSO VERY DIRTY ITS A WORST SERVICE STATION CAR AT WEST COAST MOTORS PVT LTD SOLA BRANCH AHMEDABAD GUJARAT

SRP IMPEX PRIVATE LIMITED

EASTER KIA

VERY PATHERTIC AND POOR SERVICE FROM EASTERN KIA WORKSHOP. PLEASE AVOID SENDING CARS TO EASTERN KIA, KOLKATA WORKSHOP

Jagadeesh K R

Worst service faced at SVM Kia, Kattupakkam, chennai

I have done 2nd Service for my vehicle TN20DF4223 at SVM Kia Kattupakkam Chennai. No complaints arrested, not properly washed the vechile. Simple oil change only done..

balkrishan sevatkar

Persistent Gearbox Issues with Kia Seltos (RJ45 CV 2307)

Dear Kia Customer Service Team, I hope this message finds you well. My name is Dr. B.K. Sevatkar, and I am writing to bring to your attention an ongoing issue with my Kia Seltos, purchased in January of last year. The vehicle's registration number is RJ45 CV 2307. Since the time of purchase, I have encountered persistent gearbox-related problems. Despite multiple attempts to resolve these issues through the authorized service provider, Sanghi Motors in Jaipur, the problem persists. The gearbox either gets stuck automatically or fails to function properly, rendering the vehicle immobile and necessitating frequent requests for roadside assistance. Over this period, my car has been in the service center for almost 60 days in total, but the issue remains unresolved. I am deeply concerned about the reliability and safety of my vehicle, and I am seeking your urgent intervention to address this matter effectively. I kindly request that you review my case and provide a suitable resolution to ensure that the vehicle functions as expected. Please let me know the next steps and how we can expedite the resolution of this issue. I would appreciate your prompt response to this matter. Thank you for your attention to this urgent issue.

Geetinder

Aug 12, 2024

Urgent Issue with Kia Seltos (MH43BU1935) Post-Service Bhavna Kia Navi Mumbai

I am writing to share my recent, highly disappointing experience with my Kia Seltos (registration number MH43BU1935) at Bhavna Kia. I purchased my vehicle in February 2020 and extended the warranty to ensure peace of mind. Until now, I had been a satisfied customer, diligently completing all my services at Bhavna Kia. However, my recent service on May 25, 2024, has left me extremely dissatisfied. After a routine paid service, my car was kept overnight for software updates to address voice command issues and other mandatory updates for the 40,000 km service. I was informed that these updates would take 2-3 hours, so I had to collect the car the following day. Despite noticing subpar cleaning, my main concern was the car's music system and display screen. Post-service, the system started disconnecting intermittently, requiring frequent restarts. Two days later, the screen began going blank during drives, and on May 29th, it went completely blank and became unusable. I reported this issue to my service advisor, Taufique, who suggested a system reset by inserting a pin into a hole next to the screen. I followed these instructions and even provided videos demonstrating the problem. Due to work commitments and extreme heat, I couldn’t visit the service center on June 1st or 2nd. On June 4th, I contacted Taufique again and visited the service center. After inspection, I met with Mr. Vinod Pande, the service manager. He initially claimed my UVO services were not renewed, which was incorrect. Ms. Shilpa later confirmed my renewal, proving my point. Mr. Pande then claimed the issue wasn’t covered under the extended warranty and quoted a repair cost of ₹78,000. I firmly believe this malfunction resulted from the recent service and software updates. The voice command issue was identified by your technician, not by me, and the subsequent updates have caused the current problem. This experience has severely impacted my trust in Kia and Bhavna Kia. I urge Kia to address this issue promptly and provide a resolution under the extended warranty. This entire ordeal has been highly frustrating and unacceptable for a loyal customer.

Vijay Ramanujam International TradeFin Consulting LLP

May 20, 2024

Lousy service from Kia Thanjavur

I had given my Kia Sonet for 1st service at Kia Thanjavur. I have no complaints about the service which was smooth. but after service, I noticed that the service booklet was not stamped and sealed to evidence 1st service done. several calls have been done to Mr.Vignesh and Ms. Sanghavi at Kia Thanjavur. They promised to send someone to get the service booklet updated. but it has been 2 months now. I have not seen such lousy service from any authorised dealers of reputed car brands before. Kia should pay attention to after sales service also other than selling cars. next time I would think twice before buying a Kia car. such lousy service is a blot on the Kia brand.

LO Gar

I concur!!!! Especially the KIA dealership at OBT in Orlando Florida. VERY Unprofessional, mess-up the numbers when your signing paperwork! Do not listen to customer complains after the car is SOLD!!! Will NEVER do business with them again!!

Miguel Tejada

OMG I understand now why I was warned about going to the dealership at Orange Blossom Trail! I should have listened; I too had an awful experience and plan to reach the highest of the when it comes to addressing my complains! Everyone at Orange Blossom Trail is phony!!! They are all full of crap and they do not care about any concerns once they've made a car deal with customers!

Kuber Alagh

Apr 17, 2024

Kia Carens iMT - Delivered a car with technical fault

Dear Sir/Madam, On Sunday, April 14th, 2024, I took possession of a Kia Carens Prestige 7 (iMT) variant at approximately 1 PM IST. Regrettably, the vehicle displayed a technical fault from the outset. Despite this, I have not yet received the pre-delivery inspection quality certificate from the sales department. Upon driving the car home, I encountered a significant issue where the engine would intermittently shut off while navigating through heavy traffic. I promptly reported this issue to the sales executive on the same day. However, the response I received suggested that the problem may be attributed to unfamiliarity with the iMT technology and driving skills rather than a fault in the vehicle itself, really disappointing. On the following day, April 15th, I brought the car to the attention of your service team, and upon inspection, the issue was identified as a fault in the car's AC compressor, requiring insights from the KIA technical team. The car was subsequently placed in the warehouse for inspection by KIA technicians, and the issue was duly reported by the service team. Purchasing a new car is accompanied by high expectations, and no one wishes to initiate their ownership journey that ends in the service centre. Unfortunately, this experience has significantly dampened the celebratory spirit for myself and my family. Despite opting for the iMT technology for its promised comfort and turbo engine performance, I have found myself grappling with unexpected technical difficulties. This ordeal has underscored the need for further refinement in the implementation of this technology. I am eager to understand how KIA addresses such instances and how you intend to restore the trust and confidence of customers like me. The inconvenience of driving the faulty car to your sales office on Monday, with the engine repeatedly shutting off, was particularly distressing and life-threatening. The recent incident has deeply affected my family, prompting the urgent need for a car replacement. I intend to share this experience across all social platforms as it not only disturbed us but also placed us in a potentially hazardous situation, instilling fear in family members who are now hesitant to ride in the car. Consequently, the newly purchased vehicle has become unusable, and my confidence in driving it has significantly waned. While the technical team has identified and addressed the issue (Technical query No. N202401192), it raises fundamental questions about your product quality and inspection process. In this regard, I seek clarity on the procedure for car replacement or a refund should similar issues arise in the future. The situation I have been subjected to, especially after investing 17 lakhs, is entirely unacceptable. I await your response and urge for swift resolution and hope my voice will be heard. Regards, Kuber Alagh Car : Kia Carens iMT Prestrige 7 (Petrol) Reg Number: XXXX079 VIN Number: XXXXXXXX155337 Purchased from: Lohia Kia, Sector 63, Noida, India

Kia – Register a Car or PBV Complaint to Kia India Private Limited

Leave A Review

How to File a Complaint to Kia?

Level 1: Customer Care, Kia India

Kia Customer Care Number

File a Complaint Online

Level 2: Head Office, Kia India Pvt Limited

Regulatory Authority

Consumer Commission

Take Legal Action

Frequently Asked Questions

Reference

Disclaimer

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User Reviews (12)

Customer Service

ROAD SIDE ASSISTANT IS BULLSHIT

Wrost car kia carens

Unsatsfactory perfoance of KIA seltos and service

Poor experiences with product and services

COMPLAINT AGAINST SERVICE DONE BY WEST COAST MOTORS PVT LTD SOLA AHMEDABAD GUJARAT

EASTER KIA

Worst service faced at SVM Kia, Kattupakkam, chennai

Persistent Gearbox Issues with Kia Seltos (RJ45 CV 2307)

Urgent Issue with Kia Seltos (MH43BU1935) Post-Service Bhavna Kia Navi Mumbai

Lousy service from Kia Thanjavur

LO Gar

Miguel Tejada

Kia Carens iMT - Delivered a car with technical fault

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